General
3762 results found
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hide any fields that you do not need/use on the screen once they are disabled to make it look less busy.
Is work pre approved to proceed, or pre-diagnosed, appointments. I'm sure lots of computer shops don't use every feature. The feature may be great but just not needed by certain shops. It would be nice to just hide things we don't use or need.
6 votes -
Individual Tech email notification
I now take the Tickets Due Tomorrow report and manually forward it to all techs so that they can see what's due based on date. The list is getting long and I want a daily email sent to each tech of what's due for the day
6 votes -
Add items to invoice after marked paid in full, or append credit card fees when that payment type is method
With the work flow with how you take deposits from tickets and it creates an invoice marked paid in full, we aren't able to add credit card fee line items automatically from there, so you're "Action-> Deposit" workflow method is invalid for us. Perhaps make it so invoices can have items added to it even when marked paid as full. (or just set it up so that whenever a credit card payment is used as the method, then a credit card fee is automatically appended to the invoice, which this would be a more preferred method!!)
6 votes -
Email Notification for tickets created!!!
PLEASE CHANGE THIS.....
this is how the email notification for the whole system works, but i have multiple stores i don't know in what store it was created, who created, or other key pieces that i want to see so i can stay up to date on my techs and stores i get we can have it emailed to techs but the email portion needs to be build out and have more description or allow (US) the customer to build out the html and chose what we want the email to tell us.A Ticket was resolved Customer: Donna Gibson,…
6 votes -
Parts Section Change
Is there a way that this could show the creator of the part request in the parts section, rather than having to open the linked ticket and check the assigned technician?
Is it possible to have a feature or option to generate an inventory item from a part section entry?
6 votes -
Parts Due Date field
As well as having a date ordered and a date recived field it would be nice to have a DATE DUE field.
We often order parts that are going to take 6 weeks to be delivered what with snail mail and customs.
With a DUE DATE RS could then flag any items maybe in the notifications that have not arrived by their respective date.
This is such a basic request I am shocked that it is not already a part of the parts module.
It was suggested two years ago but like so many good ideas gets lost on this…
6 votes -
Training & help using the features in RSr
Three are so many cool things we think we could do in RSr. But as a new company, RSr, a lot of these things are still a bit "scriptie" needing some special tweaking that isn't always very easy to find. Documentation is always hard to keep up with so there is often no documentation or it isn’t current etc.
We’d like better phone support and or training to use some of these things. We’d love to use Marketr more but can't figure out how to get it to do the things we need.
IWe’d love to create custom email teammates…
6 votes -
Allow PrePayment of Scheduled invoices
I Request that You allow the Recurring invoices, to Deduct from a customer account Credit balance. and in the event that the customer account does not have enough credit in the account, to auto bill the credit card on file.
Say a company wants to do , monthly checkups with us, and wants to Pre pay, for our services,for lets just say an entire year. instead of sending a check, or reconciling a payment in their credit card account every month.
we would bill a Recurring invoice, for 1 visit a month, that would auto deduct from the prepayment, or…6 votes -
enable automated scheduling of Sales Detail Report
Please add the Sales Detail Report to the available Scheduled Reports.
6 votes -
Flag non-invoiced charges on Resolved Tickets
There should be a notification or report of Tickets where charges have not been invoiced yet... sometimes a tech will resolve a Ticket and the client will not be charged a balance!
6 votes -
Make Refurbishing Costs reflect cost prices
We spend inventory and labour hours refurbishing our own stock. The stock initially gets imported as Inventory on a PO for a certain cost price. The stock is then refurbished, at times for high costs then the device itself. Yet, the cost price of the item remains the same as the cost on the PO.
Now if I want to make an API call ...
I can get the amount of devices a certain location has of a certain SKU. But, I can tell what it's worth.Or If I want to do a CSV export of Inventory ...
I…6 votes -
Monthly Ticket Report
For client on a managed service agreement, it would be great to generate a monthly report of all the tickets does in the previous month, along with time spent.
This report can be sent directly to the client or to us first.6 votes -
View all RepairShopr activity by date, week, month, etc.
The ability to view all ticket updates, estimate updates, invoice updates, new customer creations, leads, etc. by a specific date or date range. This would be very useful for determining how much work and what specific work was accomplished in a given day, week, month etc. It would also be really handy for learning more about the business in general. Please consider adding this functionality, and thank you for your excellent product and service!
6 votes -
Ticket Automations - One run option
It would be nice if in Ticket automations there was an option to run only once/ticket. or on the first run only to a given status change. We want to prevent clients from getting the same info over and over. With a check box like this, this automation function could become more widely used. Their could be a custom message for every status to create a very nice touch point with clients.
6 votes -
Please add variants to products
so that we can have different prices per location
6 votes -
option to pro-rate reoccurring invoices when changing them.
it would be great if I added or removed a service on a reoccurring invoice it would allow me to automatically pro-rate.
6 votes -
Multiple names and emails associated with a contact
For an organization or business contact which has many personnel and divisions to track and authorize who can purchase or request services on behalf of the company.
On an invoice and/or ticket creation have a drop box of those persons to choose from for tracking of whom made the request withing the organization.
This would be especially useful for tracking "on account" customers activity.
6 votes -
customer purchase in mobile app
I am a hobby level computer repair tech, I often buy computers for "refurb" directly from my customers or those who will become customers in the future. I would like to see customer purchases integrated into the mobile app that way i can write up the purchase and send a receipt directly from the field via email if desired. Also I noticed that this platform is more intended on cell phone repair and would like to suggest custom fields integration into the customer purchase flow that way i can take notes on included ram, hard drive size, if the customer…
6 votes -
add country selection to the address information
It would be nice if there was a country selection when the customer signs up his repair
6 votes -
More depth in ticket worksheets
Worksheets are a very good idea, it just needs to have more options. The biggest ones i would like to see, is having a option when one worksheet is complete depending on what is all selected, to add another worksheet.
6 votes
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