General
3763 results found
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Create a small app that attaches photos to tickets automatically
It'd be great to have an app that connects to the system, that enables you to remotely take photos of damage and assigns the photos automatically to a ticket.
6 votes -
Potentially add integration with ServiceBench
Potentially add integration with ServiceBench. This is widely used in the repair industry for work that is outsource to repair centers and remote techs. For example, we currently have to use it for Asurion/NSA phone repair. NSA Sony TV repair, and Speed-queen Appliance repair. I don't if work order modification is on the table, that would be a lot of work, and definitely would require an API on their side. But the ability to auto generate tickets would save a lot of time for many techs out there, including us.
6 votes -
Add an option to show an Asset as no longer in shop possession.
Currently the system allows asset tracking for clients, but does not show whether the asset has been returned to the client or is still in shop possession.
For example, we have a client that has turned 60 tablets into our possession but needs them returned as they are done. So we currently have 47 tablets in our possession, and have already returned 13. Rather than open each individual asset (and leave room for error) would there be a quick or easy way to mark the asset as returned?
Thank you.
6 votes -
Web design and hosting services module
My idea is to integrate a module to sell and invoice other services which could really use the existing recurring invoicing feature.
Its no news that computer repair is becoming very competitive as computers become more popular and most of us have emerged into other related industries such as web design, hosting, security systems and even printing.
6 votesWhat kinds of features would this module have?
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Trigger customer labels based upon fields entered at ticket creation
When we book equipment into the workshop we always record if there was a power supply, a bag, software etc.
It would be great if RS could print a label for each item that was recorded on the ticket.
i.e.
Customer books in laptop with power supply but no bag
RS prints a customer label for the laptop and power supply - one is affixed to the laptop and the other to the power suply
Customer books in a laptop with a bag plus a Software DVD, no power supply
RS prints a label for the laptop, the bag and…
6 votes -
Need to be able to change Ticket Problem and Referral types without losing information
Because the ticket problem and referral types are done by a list, you cannot edit any of them and preserve the information that has been linked to those "types." Because of this, you cannot correct spelling errors or change the name of types for accuracy, unless you also want to loss that information or have a duplicate or similar item.
Also, there is no way to organize these lists. It may not sound like a big deal, but being able to select an item in alphabetical order is much better than having to search for it in a drop down.
6 votes -
let us add an image to the inventory item
It would be great to see what the items I have in inventory as well as have a list
6 votes -
Allow seperate terms and conditions for mobile devices
We have completely separate Terms and Conditions for mobile device repair than we do for computer repair. With the current setup now, we have to lump all verbiage into one monster Intake Form. We have to explain on every check-in to read Section A or Section B.
6 votes -
Allow to use custom fields on a "per field" basis.
It's of no use for us, if we can't use all of the available custom fields in our own way. Instead of just printing a custom field table, we think we should be allowed to use each field as necessary.
That would allow us to have the templates the way we need.6 votes -
Arrange Tickets Reverse Chronologically
When I look for a ticket, the list is presented in numerical order which puts the oldest on the top and newest at the bottom. Usually the ticket I am looking for is one of the newest so I have to scroll down the list to the bottom.
It would be an advantage, at least to me, for the Tickets to bbe listed in "Reverse Chronologic Order" That is, newest on the top of the list.
6 votes -
Tax Included
Sometimes I negotiate a flat price with my customers and it would be nice if I could enter the total amount we agreed on then clicked on a box like the Tax Free? option in the pos. RepairShopr would then automatically calculate the tax from the total amount I entered.
Thanks for reading.
6 votes -
UK Supplier Catalogs
I see that you're looking at adding supplier catalogs like iFixit to RS. Great idea.
I'd be very happy if you could add some UK based distributors like Computer 2000 or Ingram Micro.
Anyone else think they would fine this useful?
6 votes -
Dymo Address labels for Customer for Sending
I want to be able to Print a Address label using my dymo directly from the customers job so i can courier device to customer directly from Repairshopr
6 votes -
Phone message portal
I would like a portal that would tie in to the customers history but the view is only phone messages received (like PhoneSlips). You can use this to record a phone call that needs to be returned with a status if the person was called and if the call is complete. It would be great that if the call was not returned in 1 business day it would alert the user to remind them to make the call.
This would allow us to have a record of the call, assign it to a user, have history in the customers database,…
6 votes -
Add an adjustable timer alert system to tickets for notifcations
I would like the ability to add individual and manipulable timers to tickets that will trigger a notification to people logging in or to an email, or any type of adjustable notification. When we do an iPad repair, we like to put small clamps on them for 24 hours to ensure they seat properly. However, we have reached a volume where people often forget that certain repairs have sat for a while and need to be given a final inspection; sometimes this final inspection happens when the customer calls to check on their repair or comes in for pick-up and…
6 votes -
Leads and CRM Features
The leads section is a great idea, but it's really not helping us maximise potential business. At the moment, I would love to be able to trigger email to 'lost' leads after x number of days telling them to get back in touch next time.
We should be able to basically separate the leads based on status, and trigger a canned Marketr email. Any and all CRM like functions would be appreciated and welcomed.
I can't think of any other feature that could benefit the bottom line of all users as much as this.
6 votes -
Vendor Entry and Vendor Detail Screen
After a vendor is entered and created, the View Vendor Detail screen is displayed. In order to create another vendor, I must scroll all the way down the screen to find the link to create another vendor. Why not just place a button link at the top of the View Vendor Detail screen labeled "Create New Vendor"?
Also, vendor websites appear as regular text instead of a hyperlink. Hyperlink would be helpful (with vendor website in a new window).
6 votes -
Ability to mass print or save pdf's of invoices
It would be helpful if we had the ability to mass print or save pdf's of invoices for a given period of time (a full year) or all invoices for a given client.
6 votes -
Add asset to invoice
It would be helpful to be able to add an asset to an invoice without having to go to the customer profile to do so. The reason would be so that we could sell an extended warranty at the time of payment and be able to add their device quickly without having to click through multiple pages.
6 votes -
Prices
At the moment, I am only able to input prices in dollars and cents. However, we would like to have some prices, such as gas, in parts of cents. Right now the price is either rounded up or down to the nearest cent. Is it possible to have this feature added so as to adjust the price rate to accommodate parts of cents?
6 votes
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