General
3762 results found
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Add an entry field in the tickets for the internal location of the repair item. Also if it could be displayed on the dashboard
It would be so useful if we could either type or dropdown menu a location code for the repair item in shop. This way we know exactly where to look if a customer calls or comes in to pick up. In order for this to be the most effective, it should be visible in the dashboard also.
This should be one of the more prominent type of information fields should be shown in the ticket template and the invoice template also.6 votes -
Estimate and Invoice BE the actual Email (No PDF attachment)
Would love to have the option to have the estimate or the invoice BE the email with a link to pay or approve. Right now with the invoice or estimate as a pdf attachment it's not as easy to find. I tested it on myself and in apple mail it does not show up at all, just shows a long screen of blankness. You have to figure out how to find the attachment so see the pdf. In gmail it shows it very small at the very bottom. Would just come across better to the customers if there was a…
6 votes -
Searching by Physical Location
allow searching by physical location and serial number. Not just name or description.
6 votes -
Make RepairShopr automatically sign out of a profile after a few minutes
I would like RepairShopr to automatically sign out of a profile after a few minutes of inactivity has been reached.
6 votes -
Add private, text updates to bottom of invoices.
Occasionally we have problematic clients that we need to follow up with several times and remind them to pay their invoice. It would be great to be able to add simple updates at the bottom of an invoices (that only we can see). Something like:
DEC 7 18 , 5:12pm - Called Carol to remind her about invoice and she confirmed it was transferred to the billing department and they would handle it on Wednesday
DEC 14, 2:30pm - Got a callback from Carol apologizing about the late payment and she sent a messenger with gold bars in the amount…
6 votes -
Account Credit Reminder before taking a payment.
We have run into the issue many times where someone pays for their ticket and the account credit is often overlooked.
If there was a reminder or credit shown during the payment processing this would streamline customer check out and errors with payment and the need to refund payments.
6 votes -
Ringcentral Integration
For those of us who use RingCentral would be awesome RingCentral & Repairshopr could integrate.
who else uses RingCentral?
6 votes -
arelamson@gmail.com
Integration with payment system available in Europe.
I'm currently using Izettle app and it makes tkaing payments very painful.I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands
Check on Izettle.com
There is also one more system called Sumup (sumup.com)
They also have ready API to connect: developer.sumup.com/rest-apiThey are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia,…
6 votes -
Combo Boxes in custom fields
Would love to have combo boxes (dropdowns with the ability to manually type an item not in the list) as an input option in custom fields for Assets and Ticket Worksheets.
This saves having to prepopulate certain dropdowns with long lists of uncommon/mostly-obsolete options while still able to enter them in rare instances when needed.
OR (reversed scenario)
Ability to enter text which is going to be different on most tickets, but also be able to hit the dropdown and choose one of a few different pre-selected options instead.
6 votes -
Be able to apply Sales Tax overrides in contracts like price overrides.
Contracts are super useful for overriding prices for certain items and labor for people under contract, but we do have some people who resell items and services of ours and are tax exempt but only on certain items.
It would cut down on staff training significantly if we could mark those items in a contract as Tax Exempt.6 votes -
Customers / Companies' managers approve employee tickets
We would like that when a ticket is sent from one of the contacts of a customer, a dedicated person (manager) of that company should be able to review the ticket (Approve or Decline). Only once approved should the ticket end up in our open queue.
Basically, the manager of our customer would like to authorize tickets sent from their staff before we can proceed to work on the ticket. Hope that makes sense.
6 votes -
Ticket Automation Content Condition
Ticket Automation should support a condition of the content of the initial issue "contains". That way we can automatically perform actions based on what the customer actually says in the ticket. This is already supported for the subject of the message, but not the body.
6 votes -
hide ticket automations
The ticket automations are ok, but they don't work all that well for allowing users to see the actual important information in ticket threads.
It would be crucial to be able to hide the ticket automation automated posts since those are just system log info that we don't need.
It makes it very difficult to actually read the tickets when the info is buried in the 'system log' readouts of the automations dumping text in the tickets.
6 votes -
Allow bundle items on purchase orders (as a vendor SKU)
My vendors offer bundled pricing (i.e. product kits) for items that I buy and sell individually. Please allow us to add a bundle item with vendor SKU that adds individual items to inventory.
6 votes -
Change the system handling of serial numbers.
I added 9 serial numbers to a purchase order and then found that I needed to delete the PO. After deleting it, I am unable to use the same serial numbers on a different PO. This is because, even though they were NEVER actually received, the system still created product instances. When I tried to use the serial numbers on the CORRECT PO, RS informs me that the SN is already in use.
6 votes -
lo pueden poner en espanol ?
me gustaría que estuviera en español
6 votes -
Create a small app that attaches photos to tickets automatically
It'd be great to have an app that connects to the system, that enables you to remotely take photos of damage and assigns the photos automatically to a ticket.
6 votes -
Rest API Endpoint for Reports
My management wants to have an automated scoreboard for how many products of a certain category someone sells for bonuses. To accomplish this I would like to make a program that pulls this data through the Rest API. Could you expose the reports data source in the Rest API so we could manage this data?
6 votes -
ticket custom fields on invoice page
would be nice to also see the model / serial / ref #, whatever custom fields are set up on ticket, on invoice page.. instead of the need to go back and forth between them two ..
6 votes -
Due Date according to Business Hours
Since we have now the new feauture Business Hours, just enable to have Due Dates according to Weekly Closing Days and Holidays
6 votes
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