General
3762 results found
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Separate Labor, Parts, Shop Supplies totals at the end of the ticket, estimate, or invoice.
Hello, Many insurance companies, and customers are used to seeing a separation of labor ,parts, and misc charges totaled at the end of their estimates or invoices. It appears that, currently, there is no way to have parts, labor, and misc charges automatically represented a the end of the paperwork. It would be great to have this.
6 votes -
Possible Integration with Acuity Scheduling (https://acuityscheduling.com)
This will greatly enhance the scheduling appointment features
6 votes -
6 votes
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Estimates Views and Filtering
In the Estimate page, give options for filtering out Invoiced Estimate or check boxes to filter which estimates you need to see. Current sorting is not ideal for us. I would just like to a way to see only Approved but not yet Invoiced, and also Not Approved and Not Invoiced, and a show all when needed.
6 votes -
Ticket item to refurb
It happens quite often that we book an item in for repair thatbfor one reason or another does not get repaired.it would be great if you could send the item from the ticket to the refurb module as there are a lot of time we have items donated or we purchase items that customers don’t want to repair and so this would be good.
6 votes -
Stocktake Lists
When creating a stocktake "list", there should be an option to add separate items, not just groups
6 votes -
Email rules on email content
It would be good to have email rules that can act upon the content of the emails. I get lots of leads generate from 'out of office' replies. I would like to delete any rule that begins "This is an out of office notification..."
6 votes -
RepairShopr Phone Support (Paid?)
I would love to have the option of contacting the RepairShopr team for phone support. Whether it's to resolve issues or work through setting up new features, the TAT for getting this stuff done via phone support is usually much better and easier. I wouldn't be opposed to paying for this service either.
6 votes -
Add a default invoice method i.e. Mail or email
We have customers that prefer to have their invoices emailed, and some prefer mail. It would be nice to be able to select a default option in the customer.
6 votes -
Allow canned responses in the labor log
It would be great if we could access the canned responses in the labor log
6 votes -
Right off costs over a period of time
Say a piece of hardware costs the company £1000, we can assign that as a cost in the inventory, but what if its on "Rental"
We should be able to right the cost of it down over the period of the rental
For Example, We rent it out for £75 a month
We should be able to assign a percentage or fixed amount off the "cost" priceso by the end of the contract the cost price of the equipment has gone from owing us £1000 to the new amount. reflecting the usage of the item.
Also Say there is…
6 votes -
Allow printing of the Labor Log and Time Started and ended.
Allow printing of the Labor Log and Time Started and ended. This would help with payroll and tracking/ auditing time with mileage allowances.
6 votes -
Create search for Custom Customer Date Field
We use the customer custom fields to track a lot of information. Several items have expiration dates. For example, Virus protection expiration date or Office 365 expiration date. I would like to be able to search all Virus protection expirations happening in the next 30 days or 60 days or maybe some other date parameter. That way, I can email those folks about scheduling their renewal. You can search all other customer custom field except date??
6 votes -
Make it possible to email new tickets and comments to default account and contact
If creating a main company (the boss) account and then adding numerous contacts (the staff), the boss receives by default a copy of each ticket created, whoever the contact is that the ticket is raised for.
This could be a selectable option in the main account 'Always send mail to this email address for all correspondence'Currently the bosses email address can be added as a CC but you have to remember to do this.6 votes -
Generate Serial Numbers
We have been using RepairShopr for years and love it. Recently our Cell Phone supplier has stopped putting serial numbers on the items shipped. It would be awesome if RepairShopr could generate a serial number to use while checking an item in.
6 votes -
Seperate Invoice and Refund Templates
It would be good to be able to have separate templates for invoices and refunds to prevent confusion when an invoice goes to a Companys Accounts Department
6 votes -
Add Subscriptions and Reoccurring invoices to the Client Portal
At the moment any subscription or reoccurring invoice we create for a customer is not available under the clients portal. The only time a reoccurring invoice is view-able is when the due date is reached and an actual invoice is created. We really need the option to allow clients to be able to view the subscription or reoccurring invoice they have signed up for.
For example, every service I have signed up for, whether personal or business, allows me to see what subscriptions I have signed up for. It is common practice. It appears it did exist back on 2015…
6 votes -
be able to convert a estimate to a PO as well as ticket or invoice.
It would be great to be able to convert an estimate to a PO as well as ticket or invoice.
Once we have an estimate accepted we have to order in the parts, being able to convert the quote straight to a PO as well as creating the ticket would be a great time saver. This function is available in Xero.
Thanks, PS great work on the PO sync with Xero is great :)
6 votes -
Turn Appointments Into Tickets
We would find it really useful if we could turn appointments into tickets - sometimes an onsite visit/meeting ends up with equipment being bought back to the workshop.
At the moment we either have to create a ticket and add an appointment to it or create an entire new ticket when the machine is brought back to the office.
6 votes -
Api pagination information
It would be useful if the results returned from the api had some pagination information associated with it. Currently to check if there is another page you need to hard code the default result amounts from the api KB page:
Customers: 100
Invoices: 50
Leads: 20
Tickets: 100And if the return count is equal to the correct number, then pull another page and repeat. At minimum it would be nice to have the number of items per page so that if they change no code changes would be required.
Other useful information would be current page, and total number…
6 votes
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