General
3763 results found
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Shopping List, Pending Order List
Allow inventory items to be added and removed from both the Shopping List and Pending Orders List without having to meet reorder at criteria.
6 votes -
Ticket list color options
It would be great to be able to customize the ticket list color options to be individualized by company. For instance we don't care about diagnosis and 36 hours is way too long. For us it is more like 4 hours. Would be great if it could indicate per SLA how much time till response required.
6 votes -
Leads Accountability
It would be nice if the Leads had the same admin feature "Change History" that tickets have so that we can see who is changing leads status' with date and time stamp.
6 votes -
Allow us to reorder Asset Types
Allow us to reorder Assets > Asset Types.
6 votes -
Allow open invoice reminders to trigger every X days continuously, not just once.
Instead of creating an open invoice reminder for every time period you want one to be triggered, how about allowing it to trigger every X days? I understand that your message may be a little different from reminder to reminder, so may you can say 'every x days until y days' or something similar. There should also be a variable for how long the invoice has been open, so that the reminder can show that number in the message.
6 votes -
When deleting a ticket / invoice / estimate...
Right now, if we delete a ticket, invoice, or estimate... the following screen takes us to the ALL tickets-invoices-estimates screen.
However, in almost all cases, when we're deleting something from a user's profile... we are still actively needing to do work within that profile.
In our opinion; it would be more efficient that once an item is "deleted" from a user profile, the following action would be to shoot back into the active profile being worked from.
Having the tickets-invoices-estimates, when deleted, go to the general ALL location, is somewhat disorienting, as it'll require the editing user to have to…
6 votes -
Allow default values in worksheet templates
I'd like to see the ability to set default values in worksheet fields that will carry over when adding a worksheet to a ticket.
6 votes -
Post late fees to separate lines when they repeat month after month
Post late fees to separate lines when they repeat month after month
6 votes -
Being able to check for an average ticket sale, and have it broken down by day/month/year/location
I want to know what our average ticket sale is, and would love to be able to know which technician has the highest ticket sales. This way I could offer incentives to my employees and it brings in more money. Anybody else agree?
6 votes -
tax inclusive/exlusive label
When entering a new product into inventory, the retail price advises to enter the tax inclusive price, but the price cost does not advise one way or the other - it makes in unclear as to whether the price should be tax inclusive or not. It would be good to have the field label amended to indicate whether tax is included or not. E.g. Price cost (tax exclusive).
6 votes -
Separate Labor, Parts, Shop Supplies totals at the end of the ticket, estimate, or invoice.
Hello, Many insurance companies, and customers are used to seeing a separation of labor ,parts, and misc charges totaled at the end of their estimates or invoices. It appears that, currently, there is no way to have parts, labor, and misc charges automatically represented a the end of the paperwork. It would be great to have this.
6 votes -
Inventory Adjusting
We are a Small Business and we lease equipment to other small businesses. it would be nice to be able to adjust our inventory manually or have a leasing category to move inventory over to manually when customers will be leasing equipment from us.
6 votes -
Create a system for logging broken parts
It would be great to be able to account for parts that break during a repair.
I asked about this in the past and was simply told to add the broken item onto the customer's invoice, I really don't like the sound of that and think there must be a better way. If you had a new trainee and they accidentally damaged three parts that cannot then be returned under warranty this needs accounting for in your reports and I don't feel that publicly shouting about this to the customer is the best way.
If there were a specific section…
6 votes -
How to activate Cash App card without app?
The growing customer base of Cash App is itself a big proof that the App is one of the most favored platforms in the US for digital transactions. Apart from the features like money sending, receiving, bill payments and direct deposit, etc., it has a Cash App card service also. A cash App card is a feature of the app, which enables users to enjoy a cash-free life. All your bills including food, grocery, electricity, and other shopping bills can be paid by the Cash App card.
However, Cash App users need to activate Cash App card first. CASH app…
6 votes -
Please Organize Custom Fields
Most everything in RS is laid out very nice and clean, but the Ticket Custom Fields is definitely lacking. We use a lot of custom fields for our tickets in order to have specific information readily available and to basically summarize our logs with specific details. However, because these custom fields are not organize very well (they are pretty much packed in a small space as close to each other as possible) it makes it more difficult to find the data you are looking for. It would be ideal to be able to have different sections for different custom fields…
6 votes -
Ticket update subject default action
It would be really nice if there was a way to change the default update subject on tickets to something else.
6 votes -
#Hashtag tech notifications in notes
There's a lot of instances where I'd reference another tech in the company for something or do the "he said/she said" notes where it'd be nice to have a #techname. Ideally, it would alert them just like we get notifications when tickets get assigned to us.
5 votes -
Reports: Create a report of old customers
We would like to generate a report that lists customers with whom we have not done business with in at least 3 months. RepairShopr knows the dates when invoices were closed, so this information would need to be combined with customer data as to whether or not they had any newer invoices. The goal would be to make personalized phone calls to older customers for customer service and to generate more business.
5 votes -
Integration with Pin Payments
I suggest an integration with Pin Payments that can handle Multi-currency payment options - No need for merchant account. Nice API sandbox with plenty of partner apps already using there system. Please vote
5 votes -
Schedule Quickbooks synch
The Quickbooks Synch works good, too good sometimes. When someone posts an invoice as a Credit Card transaction, but then we to fix it to reflect check or cash a few minutes later or hours later, it shows up in QBO as Credit Card and does not change. When doing a deposit, we have to manually change them, again. It would be good to be able to have the option of only sending to QBO on a schedule or once a day.
5 votes
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