General
3762 results found
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Create an "Order" module
Instead of just having invoices and tickets, also have a "Order" option that allows you to place an order, take a deposit, link to a PO, then when a product arrives, convert the Order to an Invoice, which satisfies the General Ledger account. Basically the "Parts" option, but with inventory tracking. This way orders for computers, accessories, etc, aren't blended in with your Tickets, and aren't "Invoiced" before the product arrives or leaves your store (which thus removes out of your GL acct)
6 votes -
Sync Customer Purchases, Refurbs, and Parts used in Refurb to Quickbooks Online
I will start by saying that I LOVE the customer purchases module of RepairShopr. The way that I can buy something from a customer, move it to refurb, add parts to the refurb, and then add the product to my inventory is really great. LightSpeed had nothing like this and it was a major issue.
However, there is one major flaw:
A) When I buy something from a customer and add it to inventory it does not adjust the inventory quantity in Quickbooks Online but it does get added into the inventory in RepairShopr.
B) The same with refurbs. When…6 votes -
Recurring Invoicing - Ninja RMM
It would be amazing if we could have the following for recurring invoicing:
Ninja asset live updates (delete an asset out of ninja, that syncs to RS and also deletes from assets)
Import Ninja asset types (windows server, windows workstation, windows laptop, mac desktop, mac laptop, etc).
In recurring invoicing, allow us to use the asset counter and map a charge to several Ninja asset types (IE Workstation Support line item counts Ninja windows workstation, windows laptops, etc).
We charge different rates for servers and workstations so the ninja counter is useless as is. Even if we wanted to do…
6 votes -
Potentially add integration with ServiceBench
Potentially add integration with ServiceBench. This is widely used in the repair industry for work that is outsource to repair centers and remote techs. For example, we currently have to use it for Asurion/NSA phone repair. NSA Sony TV repair, and Speed-queen Appliance repair. I don't if work order modification is on the table, that would be a lot of work, and definitely would require an API on their side. But the ability to auto generate tickets would save a lot of time for many techs out there, including us.
6 votes -
Make each block on the Customer Overview screen able to be switched around or hidden.
We don't use all the blocks and it would be nice to move the unused to the bottom, or hide them altogether.
6 votes -
Link to the disabled item if the disabled item's UPC has already been used
Sometimes we may get a product in that we've already had but has been disabled. When this happens, we have to manually search 77 pages of disabled inventory and hope we find it. We have contacted RS to see if we could have our inventory wiped and readded, remove disabled items, or remove the UPCs from the disabled items, none of which can be done (was told that it will break the system). My suggestion: make a link in the "UPC has already been taken" box and link it to the disabled item so it can be reused. Either that,…
6 votes -
Enabled Portal User by default
Will be very helpful to enabled by default Portal User when create a user or ticket. Some times technicians forget to check the option. And before there use to be a this option. After recent updates now is not possible.
6 votes -
Text field added to all 'Referred by' options
When you select "customer" as an option, another field becomes available that lets you specify which customer.
It would be nice to have more fields that give you the additional specifics box to detail more. For example, if there were a drop-down option for "tech" and it would show an additional box that lets you specify which technician referred them. Another example would be a drop-down option for "competitor", which would allow you to specify which specific competitor you are talking about.
This would help by minimizing the number of "main options" and allow you to get a better quick…
6 votes -
Create a system for logging broken parts
It would be great to be able to account for parts that break during a repair.
I asked about this in the past and was simply told to add the broken item onto the customer's invoice, I really don't like the sound of that and think there must be a better way. If you had a new trainee and they accidentally damaged three parts that cannot then be returned under warranty this needs accounting for in your reports and I don't feel that publicly shouting about this to the customer is the best way.
If there were a specific section…
6 votes -
Estimate template per location
We are using RepairShopr big chain and for our other location we need another estimate template (similar like invoice templates). Please make multiple estimate templates available
6 votes -
Descriptions For Inventory Stock Out
We have categories but a lot of our parts are named by part number. We can't memorize all of them and some we'd like to order sooner than later if they are low. Going into the item itself to find out what it actually is is a pain.
6 votes -
Offer another pricing option.... I don't need more users just more tickets....
I'm a sole proprietor and when things are normal I take in 7 - 10 items a day... I don't need all the users just more tickets....
How about something in between the starter and the repair shop with 10 users.... seeing additional users are $110 each..
Think some way to split the difference at least at $250 savings annually wouldn't be unreasonable for a 1 user account and unlimited tickets, or someway to buy access to additional tickets just like purchasing SMS messages... say I could buy a block of 500 at a time... that way as things remain…6 votes -
Please add ability to see all Prepay Hours customers in one place
Would like to be able to see all customers with Prepay Hours, either by being able to search "Prepay Hours" or have a page with all Prepay Hours customers listed.
6 votes -
pick inventory items from stock when adding to ticket
We find it hard to maintain stock levels as stock is not picked from inventory count until it is invoiced. It would be great if the inventory levels would adjust as soon as an item is added as a charge on a ticket (not necessarily invoiced yet).
6 votes -
How to activate Cash App card without app?
The growing customer base of Cash App is itself a big proof that the App is one of the most favored platforms in the US for digital transactions. Apart from the features like money sending, receiving, bill payments and direct deposit, etc., it has a Cash App card service also. A cash App card is a feature of the app, which enables users to enjoy a cash-free life. All your bills including food, grocery, electricity, and other shopping bills can be paid by the Cash App card.
However, Cash App users need to activate Cash App card first. CASH app…
6 votes -
5 votes
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Reminder button in ticket and customer view.
This button would allow reminders to be place on the calendar and in the reminder section. Allowing for easy follow ups without creating ticket just yet.
This can also be merged with the Appointment button, but with an options menu; appointment or reminder or followup.
5 votes -
Add "signatures" based on the user logged in.
It would be handy to have something similar to an email signature that can be used when technicians are updating the customer through the ticket. Some of our technicians have different contact information or credentials/certifications they would have listed in their signature.
5 votes -
Require reason for not charging tax in customer profile
I would love to require a reason for not collecting taxes from a customer in their profile. When another shop purchases an item from us we generally would not charge taxes if they have a sales tax certificate, I would like to indicate that as the reason for not collecting taxes and require their tax certificates and a means of indicating the expiration date.
As a work around of course we try to remember to set them up as a tax free customer and use custom fields for the tax cert and expiration date but honestly many times we do…
5 votes -
More Marketing Tags
It would be nice to have additional tags to use in marketing emails to help be more specific on what it is referring to.
Be able to say something like:
Hey {{customerfirstname}}, we closed your ticket {{ticketnumber}}. If you have any other problems with {{ticketdescription}} just contact us.It would help customers who have several tickets within the marketing period to know what you are checking up on.
5 votes
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