General
3762 results found
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Option to require tech assignment
We use an generic front desk account to check in repairs and it would be great if we could require the reception user to assign a tech to every ticket.
5 votes -
Mailable Postcards
I love being able to mail physical invoices, and thought, 'What about incorporating that feature with Marketr, and having the ability to send Post Cards or Thanks Yous?' We're currently doing this manually with postable, but would love to make it automated.
5 votesWe would like to do this! Just need to find the right support for it.
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Calendar Improvement
It would be awesome to have when booking an appointment if it can be done by service.
On the backend (Similar to Bookeo's booking software) You can configure certain times a service is available. For example, If I want someone to book me for an Onsite field job. I would like only 6PM-11PM to be available for my customers. Where if i would want them to drop off a laptop at our office we are only available for an appointment 8:30-5:00PM.
Of course this can be used for all types of services, such as mobile repairs, data recovery, etc. Just…
5 votes -
Failed Recurring Charge Auto Retry
Would like Failed Recurring Card Transactions to have the ability to auto retry daily or every so many days.
5 votes -
Allow a scheduled automatic credit card charge for full account balances
We have clients that send us work almost daily.
They want us to process their credit cards weekly, bi-weekly or Monthly.
After storing a credit card, it would be nice to be able to setup a schedule on their account that will charge the full account balance to the card.
As a clarification, I am speaking about invoices that were created, not pending charges.
5 votes -
#Hashtag tech notifications in notes
There's a lot of instances where I'd reference another tech in the company for something or do the "he said/she said" notes where it'd be nice to have a #techname. Ideally, it would alert them just like we get notifications when tickets get assigned to us.
5 votes -
merging
when merging duplicate customer, ALL info should be saved and merged together. I just did this and lost info.
5 votes -
Reports: Create a report of old customers
We would like to generate a report that lists customers with whom we have not done business with in at least 3 months. RepairShopr knows the dates when invoices were closed, so this information would need to be combined with customer data as to whether or not they had any newer invoices. The goal would be to make personalized phone calls to older customers for customer service and to generate more business.
5 votes -
Add a 'Copy to' button or option from ticket notes when invoicing.
We find ourselves doing a lot of copy and paste back and forth from the ticket notes to invoices. Some customers want to see a diagnosis etc on the invoice itself. We usually include a description of work performed also which is conveniently in our notes updated by the techs. Having a 'copy to' option would eliminate the need to copy/paste back and forth.
5 votes -
Ticket Status in Assets Detail Screen
In the Asset Details screen, in the Asset Log section: Add a Ticket Status column for quick reference to any open or waiting tickets associated with an asset.
5 votes -
Appointment Booking via App
Just setting up the online appointment booking. I feel it needs to include a service request details box, so we have an idea what the client is booking the appointment for. This will give us an idea how long the appointment will need to take.
5 votes -
Integration with Pin Payments
I suggest an integration with Pin Payments that can handle Multi-currency payment options - No need for merchant account. Nice API sandbox with plenty of partner apps already using there system. Please vote
5 votes -
Attach an active Database to your inventory system, stop all of this manual data entry to save real time for all size shops.
In any inventory based retail businesses, they do not do all of this manual data entry. When you make an order for sellable items or parts restocking orders that's when you create your PO for that order. Every thing from this point on should be scan an enter. Almost everything has a UPC code today. So when that PO order comes in all you should have to do is scan the barcode/ UPC and that item is added to your inventory. Now by the time you scan the last item of the order your PO should balance and zero out…
5 votes -
Warranty Listing
Would like to be able to sort the warranty listing for reports based on columns. Thank you in advance. Much more useful to have warranties expiring first rather than on last page.
5 votes -
Check-ins automatically approved when signed.
We use the check-in feature for mobile devices and most of the time the device is pre-diagnosed and approved by the customer when checking in so it would be good if you could either add the pre-diagnosed and approved check boxes to the check-ins form or when the customer signs the intake form the work will be approved?
5 votes -
5 votes
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improved calendar / booking integration
really would like to see more features with Calendar/Bookings... I would prefer it to be my total go-to calendar that I can do all entry (my calendar, as well as customer bookings) and it be SYNCED & Shared amongst my clients and the various Apps (outlook, Google)...
5 votes -
put new ticket button in create ticket field...
We frequently make tickets back to back. So having to create a ticket, and then go back to the customer and then create another ticket adds more spaces. Having a 'Create Another Ticket' or 'New Ticket' button that is at the TOP of the recently created ticket field would be great. Thus, once one is done making a ticket, they can move right to the next created ticket creation. Thus streamlining the process.
5 votes -
Live Chat with ticket creation
It would be great if you offered a Live Chat feature with the ability that when chatting with a customer we could create a ticket from that conversation and have that information included into the ticket for reference.
5 votes -
Add pending charge without ticket
I invoice my clients on a monthly basis (thank you for scheduled invoices!). Throughout the month I create tickets and add pending charges, and at the beginning of every month an invoice is created that pulls in those charges.
Sometimes however I'll have an event that doesn't really justify making a whole ticket. For example, I answer a phone call that takes long enough to justify billing for the call, but was still resolved during the call with no further follow up necessary. Or perhaps it will be a hardware order or some kind of reimbursement that I want to…
5 votes
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