Add Ticket Type Self Service to ticket automation
We have the self service feature on the site and when someone creates a ticket we need to edit some of the items and also send a canned response. I would love it for someone to simply add the self service into the ticket automation so that when its triggered I can then send the customer a canned response via the rule.
5
votes
Jordan Wires
shared this idea
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Jordan Wires
commented
Not sure how its coded in the site but I would see it as " Ticket status >is > selfservice"
Then my rule and automation would be completed.