Would be great if we could add icons to customers and assets. This could be used many ways. Here's one that illustrates it well.

A customer calls in. They say they're from XYZ Corp. I start to create a ticket and as the customer comes up I see a couple badges that show they are an RMM customer and that that they have a certain type of agreement. As I add the asset, I should be able to see icons telling me if that specific device is on the RMM. These could be custom fields on the customer and asset that show at ticket creation (are assigned an icon).

A bonus would be if the integration from RMM tools automatically kept some of this up-to-date, but that isn't 100% necessary.