allow me to choose (a default) for how my comments are handled
can we get an option to be able to select a default for the way our ticket comments are handled? ie. instead of the comment being automatically emailed out to my clients... We would prefer to have them default to PRIVATE NOTE. That would be nice to keep our private internal comments to ourselves instead of unintentionally sending them out to our clients!
5
votes
Clay Vaughan
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