General
3762 results found
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Collect Vendor Invoice Number on Purchase Orders
Add collection of Vendor Invoice number to the receiving/ finish portion of purchase orders.
The Vendor Invoice number is the most common reference used to communicate with vendors for both RMA processing AND accounting payment purposes.
Collecting a Vendor invoice number would also benefit CSV exporting of purchase details to accounting software.
5 votes -
Specific booking reason
I would like the ability for customers to fill out a text box giving specifics on what they need to book their appointment for. I'd like to do scheduling for only remote support and if someone needed help connecting their internet service (remotely) obviously we wouldn't be able to do that. So we can let them know right away. It also helps to be able to know what we are getting ourselves into before calling on the remote because some techs may be more geared towards certain fixes.
5 votes -
5 votes
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Wiki Customer side
Hello,
we like the ability for the customer to see solutions when he open a ticket.
Example, Subject issue after Win 10 update, and the customer see some solutions. Regards
5 votes -
Reminder button within Ticket - Ticket Specific
Would be great to have a "reminders" button in ticket.
For example, we repair boards that need to dry overnight, if there were reminders we would get reminded later that we need to go back to that ticket for whatever reason.
Ticket Specific Reminders will help keep things organized when dealing with 15-20 different tickets in the same days.
5 votes -
Purchase Order - Adjust price and quantity at same time
When creating a purchase order we will select the quantity but have to go through the line items to adjust the price. If it was possible to adjust quantity and then the price before adding the item to the PO that would be very helpful.
5 votes -
More Domo Reports for MSP's
Would be nice to see more MSP based reports. A few examples.
Revenue by Technician - Technicians do not bill in our scenario so all revenue shows by our accounting gal
Profit by Technician - Again technician will not be generating invoices
Hours by Technician - Would be great to see both billed and unbilled by period of time
Parts Revenue by Technicians - again not who billed who created5 votes -
Allow an option to switch comment order
I find that the ticket comments are listed in reverse order. I'd like to be able to change them from earliest to newest rather than the current default of newest to earliest.
It is more logical to have a ticket flow from top to bottom rather than have the newest notes on top for the way I run my business.
5 votes -
Customer notes update to Quickbooks
Under the customer's profile, you can add notes to the account but it will not update Quickbooks with any new notes that are added. Seems that Quickbooks sends notes to RS, but not the other way.
5 votes -
Add the product photo url to the inventory export csv
Add the product photo url to the inventory export csv for easy online management
5 votes -
Dynamic Inventory Items
Would like if I changed inventory item description, cost, etc that it would update all future recurring invoices.
5 votes -
In House Dashboard
we would like to create in house tickets and not have them appear in the main dashboard or totals as they would not form part of the service desk duties, a separate dashboard for these tickets would be really great
5 votes -
Add Snail Mail option to Open Invoice Reminder
The Open Invoice reminder is a fantastic tool to automate sending out overdue invoices. But sometimes the email address on file is wrong, or an old account that isn't checked often. Or sometimes the client just misses or forgets about the email after they open it.
It would be awesome if there was some sort of option in the Open Invoice Reminder to snail mail after a certain amount of emails have gone out, but the invoice is still unpaid.
I was thinking something along the lines of a check box that would automatically snail mail the overdue invoice after…
5 votes -
Create Device Configurator Widget
I just purchased a business that builds custom computers. I would love it if I could use a RepairShopr widget on a tablet to walk customers through configuring a custom computer, then adding it to a ticket, and we build it for them.
Seems like your Device Repair Widget has some of the functionality that could be used.
5 votes -
Creating detailed tech reports for customer
I feel it's missing a way to print a detailed tech report, maybe using the worksheets and a final tech report and technician recomendations like "dos" and "don'ts", as well as explaining exactly what was performed on the device.
5 votes -
Item Sales History
I think it would be a good idea to put an items sales history in the product description page. That way you can easily track what invoices an item was sold on. This would help in finding quantity errors as well as general inquires as to who parts were sold to.
A report would also be very nice.5 votes -
Dedicated Kiosk Printer
I have a location that takes in computers for me to repair, i go by once or twice a day and pick them up. I would like to see the ability to have a label and/or receipt print at that location on completion of my Kiosk widget. This way a customer can come in, enter their information at the kiosk, then the label, receipt, and/or ticket prints when they press the submit button. On my redirected confirmation page they see instructions to place the label on the device and take the ticket receipt with them. To take it a step…
5 votes -
Allow invoice to add parts/labour from dropdown/category.
The invoice screen seems to be missing the feature where you can drill down on the category and hit search to choose an item?
It would be nice to replicate the way the inventory search works.As an example, lets say we have separate inventory items for 30 different types of Mac repairs (we might be doing this for reporting/Domo integration)
How can the tech be expected to know what to search for, or what other type of repair meets the work they have actually done?
Allowing them to search and narrow down by categories would be good.
or am…5 votes -
Ability to add blank lines in between line items on invoices
It would be nice to have the ability to add blank lines in between line items. At times it's easier to read for some folks, instead of having a huge block of numbers and text.
5 votes -
Add Ticket Type Self Service to ticket automation
We have the self service feature on the site and when someone creates a ticket we need to edit some of the items and also send a canned response. I would love it for someone to simply add the self service into the ticket automation so that when its triggered I can then send the customer a canned response via the rule.
5 votes
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