General
3762 results found
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Specific booking reason
I would like the ability for customers to fill out a text box giving specifics on what they need to book their appointment for. I'd like to do scheduling for only remote support and if someone needed help connecting their internet service (remotely) obviously we wouldn't be able to do that. So we can let them know right away. It also helps to be able to know what we are getting ourselves into before calling on the remote because some techs may be more geared towards certain fixes.
5 votes -
5 votes
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Wiki Customer side
Hello,
we like the ability for the customer to see solutions when he open a ticket.
Example, Subject issue after Win 10 update, and the customer see some solutions. Regards
5 votes -
Reminder button within Ticket - Ticket Specific
Would be great to have a "reminders" button in ticket.
For example, we repair boards that need to dry overnight, if there were reminders we would get reminded later that we need to go back to that ticket for whatever reason.
Ticket Specific Reminders will help keep things organized when dealing with 15-20 different tickets in the same days.
5 votes -
Purchase Order - Adjust price and quantity at same time
When creating a purchase order we will select the quantity but have to go through the line items to adjust the price. If it was possible to adjust quantity and then the price before adding the item to the PO that would be very helpful.
5 votes -
Allow an option to switch comment order
I find that the ticket comments are listed in reverse order. I'd like to be able to change them from earliest to newest rather than the current default of newest to earliest.
It is more logical to have a ticket flow from top to bottom rather than have the newest notes on top for the way I run my business.
5 votes -
Customer notes update to Quickbooks
Under the customer's profile, you can add notes to the account but it will not update Quickbooks with any new notes that are added. Seems that Quickbooks sends notes to RS, but not the other way.
5 votes -
Dynamic Inventory Items
Would like if I changed inventory item description, cost, etc that it would update all future recurring invoices.
5 votes -
Add Snail Mail option to Open Invoice Reminder
The Open Invoice reminder is a fantastic tool to automate sending out overdue invoices. But sometimes the email address on file is wrong, or an old account that isn't checked often. Or sometimes the client just misses or forgets about the email after they open it.
It would be awesome if there was some sort of option in the Open Invoice Reminder to snail mail after a certain amount of emails have gone out, but the invoice is still unpaid.
I was thinking something along the lines of a check box that would automatically snail mail the overdue invoice after…
5 votes -
Create Device Configurator Widget
I just purchased a business that builds custom computers. I would love it if I could use a RepairShopr widget on a tablet to walk customers through configuring a custom computer, then adding it to a ticket, and we build it for them.
Seems like your Device Repair Widget has some of the functionality that could be used.
5 votes -
Creating detailed tech reports for customer
I feel it's missing a way to print a detailed tech report, maybe using the worksheets and a final tech report and technician recomendations like "dos" and "don'ts", as well as explaining exactly what was performed on the device.
5 votes -
Item Sales History
I think it would be a good idea to put an items sales history in the product description page. That way you can easily track what invoices an item was sold on. This would help in finding quantity errors as well as general inquires as to who parts were sold to.
A report would also be very nice.5 votes -
Link RepairShopr "PO Number" field to Xero "Reference" field
Linking the PO Number (RS) and Reference (Xero) fields would save a lot of double entry. Please. Thank you.
Thanks again.
You're the best!
5 votes -
Automated Assets
Would you all be able to consider adding invoiced computer purchases from the customers to their assets in their customer profile? Specifically for computers and mobile devices. We have several customers who purchase multiple computers at a time. It would be great if we could have the option to add it to assets, in case another company you service doesn't want to utilize the feature.This feature would be very helpful if they ever brought the device back into the shop for repair. The information would already be in the system.
5 votesDefinitely planned, hopefully coming after some big Q1 projects.
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Auto Generate UPC Codes
RepairShopr should have the option to auto assign and generate a UPC codes, this code should be to UPC standards so it is reradable by bar-code scanners.
I have used systems in the past that do and it’s a REALLY handy feature. 80% of our products are imported from China and have no UPC codes, and if we want them we have to provide them. This requires us having to know firstly, what the standards are for UPC, and then ensure that its not already been used.
Having them auto-create would be really helpful.
5 votes -
Bundle items PDF file
I would like to be able to print a PDF list of bundled items, excluding line item prices and costs, so I can easily make a price list for customers to look at.
It would be nice to be able to list individual bundles as well as a list of selected bundled items.5 votes -
Allow Image Attachments on Intake Forms (widgets)
Some repairs (eg Jewellery Repair) will require quoting on the item before proceeding. Especially in the lead stage, it would be very useful to be able to provide a rough quote on the repair before delivering the item to the repair shop.
Photos can be captured after the initial intake currently via Email Attachments, however it would be far better to capture those during the initial intake form on our website. Even if I wanted to capture these pictures myself on our website, it would involve a separate web form, and manually adding the attachments to the ticket. Far too…
5 votes -
Ability to change Quantities in Estimate for bundle items
It would be nice to be able to change the quantity of a bundle item on an estimate without having to add the item to the estimate twice. Or maybe just have the quantity field on the Estimates screen editable.
5 votes -
Allow "CLASSES" on single accounts
We want to track the "new business" in QB's separately from our existing/core clientele. We thought the "Class" would be perfect, but it doesn't make sense for us to pay for the "Big Chain" account, as we only have the one location, but that doesn't mean we don't have a need for this feature.
5 votes -
Resale
There might be a current way to do this already, or maybe I just need a different system to use just for this idea, but keep using RepairShopr for inventory and everything I am now. :)
My idea, I sometimes sell devices for friends and family, I take like $20 of the sale and they get the rest. I still enter the devices under a "used devices" category in my inventory, track the IMEI and all so that the invoice for the buyer looks nice, and I can still give a 30 day warranty no problem.
My thought is the…5 votes
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