3762 results found

1. AutoPrintr Rotating on MAC

   Please help me understand how i can use the "rotate" feature of autoprintr on my MAC. Also, can you tell me how i can change the size of my print items to work with my Label ?Machines from repairshopr?

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2. Workflow Clunkiness- More Streamline for Deposits on Diagnosis

   How do you propose to show people the terms and conditions that they have to sign on intake? I know you have the topaz signing things but with those.. on intake they will not see anything that they are accepting terms and conditions for. They will only sign the topaz and not be able to see and scroll past the terms and conditions and then sign.. The only way I can think it would work would be 1 of 2 ways.

   1. put a separate touch screen monitor on the other side of my computer (facing the customer) so the customer can see the terms and conditions on the monitor in front of them, they scroll through the T&C and then sign
   2. Do the intake form though an iPad, Once we start the initial intake Ticket form to start the ticket.. have them scroll past and sign the terms and conditions (since iPad does not take payment) then go to the computer and pull up the ticket that was just created, go to deposit and get them to pay. (if they pay with a CC they will then sign on the Topaz to authorize charges. When they return to pick up the repair we will pull the ticket up on the computer (not iPad) and process the rest of the charges.

   Both ways seem like they are kind of clunky in the workflow. It seems like I’m clicking in one place then swapping to an iPad, then back to the computer etc. It seems like its messing up the whole streamline workflow process like that. Is there a better way to go about it?

   I will give you the rundown of how my store works (as well as most of the computer and cell phone stores that I know of) and you tell me the best way to operate RS so it works for that workflow.

   Hey customer walks in the door they have a broken iPhone six, they are a new customer, And we cannot see a picture on the screen. So how the workflow works as we will tell them the diagnosis is $25 and that have to be paid upfront. Within will go into repair shopper and create a new ticket. Once we finish with the initial ticket set up we then have to either drag the window that RS is open in to the external touchscreen monitor to show the customer the terms and conditions they're signing for.. Then wants and they sign the terms and conditions then we have to go and take a deposit from the customer and get them to sign again. Now if for using an iPad to do this we'll have to start initial set up through an iPad get them to sign it by handing them the iPad then once they assign the initial ticket release form then we take the iPad back from the customers and then start clicking around on the computer so we can take the deposit swipe their card on the Topaz signing thing.

   Optimally we would like to have it all done through one System rather than having to swap back-and-forth from iPad computer. As well as swapping from ticket screen to invoice or deposit etc.

   Ideas of how to solve: integrate payments into the ipad app so I can do it all through the ipad.

   (side note) It would be nice to have an integration for automated "Ticket Label" to be printed on creation of ticket. That way I can just stick the sticker on the device and my Tech's can just scan the barcode to pull up, identify and start diagnosing/ Repairing.

   How do you propose to show people the terms and conditions that they have to sign on intake? I know you have the topaz signing things but with those.. on intake they will not see anything that they are accepting terms and conditions for. They will only sign the topaz and not be able to see and scroll past the terms and conditions and then sign.. The only way I can think it would work would be 1 of 2 ways.

   1. put a separate touch screen monitor on the other side of my computer (facing the customer) so the customer… more
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3. Link RepairShopr "PO Number" field to Xero "Reference" field

   Linking the PO Number (RS) and Reference (Xero) fields would save a lot of double entry. Please. Thank you.

   Thanks again.

   You're the best!

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4. Automated Assets

   Would you all be able to consider adding invoiced computer purchases from the customers to their assets in their customer profile? Specifically for computers and mobile devices. We have several customers who purchase multiple computers at a time. It would be great if we could have the option to add it to assets, in case another company you service doesn't want to utilize the feature.This feature would be very helpful if they ever brought the device back into the shop for repair. The information would already be in the system.

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   planned  ·  Rajesh Agarwal responded

   Definitely planned, hopefully coming after some big Q1 projects.

5. Auto Generate UPC Codes

   RepairShopr should have the option to auto assign and generate a UPC codes, this code should be to UPC standards so it is reradable by bar-code scanners.

   I have used systems in the past that do and it’s a REALLY handy feature. 80% of our products are imported from China and have no UPC codes, and if we want them we have to provide them. This requires us having to know firstly, what the standards are for UPC, and then ensure that its not already been used.

   Having them auto-create would be really helpful.

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6. Add Manufacturer as a field for Inventory

   I cant believe Manufacturer is not one of the fields in the inventory area. Seperate from Vendor !
   Also it would be nice to be able to customize the quick order field in purchase Order to allow pertinent information to your business !

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7. Bundle items PDF file

   I would like to be able to print a PDF list of bundled items, excluding line item prices and costs, so I can easily make a price list for customers to look at.
   It would be nice to be able to list individual bundles as well as a list of selected bundled items.

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8. Allow Image Attachments on Intake Forms (widgets)

   Some repairs (eg Jewellery Repair) will require quoting on the item before proceeding. Especially in the lead stage, it would be very useful to be able to provide a rough quote on the repair before delivering the item to the repair shop.

   Photos can be captured after the initial intake currently via Email Attachments, however it would be far better to capture those during the initial intake form on our website. Even if I wanted to capture these pictures myself on our website, it would involve a separate web form, and manually adding the attachments to the ticket. Far too much to ask of the customer, as well as our staff.

   Please help!

   Some repairs (eg Jewellery Repair) will require quoting on the item before proceeding. Especially in the lead stage, it would be very useful to be able to provide a rough quote on the repair before delivering the item to the repair shop.

   Photos can be captured after the initial intake currently via Email Attachments, however it would be far better to capture those during the initial intake form on our website. Even if I wanted to capture these pictures myself on our website, it would involve a separate web form, and manually adding the attachments to the ticket. Far too… more

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9. Ability to change Quantities in Estimate for bundle items

   It would be nice to be able to change the quantity of a bundle item on an estimate without having to add the item to the estimate twice. Or maybe just have the quantity field on the Estimates screen editable.

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10. Consider this company for the catalog of parts sellers

    It would be possible to consider adding to the catalog of parts suppliers to this company, ipart2.com, gadgetfix.com. They have good prices, fast delivery time and good quality.

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11. Customers and Assets - ability to color code or add icons

    Would be great if we could add icons to customers and assets. This could be used many ways. Here's one that illustrates it well.

    A customer calls in. They say they're from XYZ Corp. I start to create a ticket and as the customer comes up I see a couple badges that show they are an RMM customer and that that they have a certain type of agreement. As I add the asset, I should be able to see icons telling me if that specific device is on the RMM. These could be custom fields on the customer and asset that show at ticket creation (are assigned an icon).

    A bonus would be if the integration from RMM tools automatically kept some of this up-to-date, but that isn't 100% necessary.

    Would be great if we could add icons to customers and assets. This could be used many ways. Here's one that illustrates it well.

    A customer calls in. They say they're from XYZ Corp. I start to create a ticket and as the customer comes up I see a couple badges that show they are an RMM customer and that that they have a certain type of agreement. As I add the asset, I should be able to see icons telling me if that specific device is on the RMM. These could be custom fields on the customer and asset… more

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12. Allow "CLASSES" on single accounts

    We want to track the "new business" in QB's separately from our existing/core clientele. We thought the "Class" would be perfect, but it doesn't make sense for us to pay for the "Big Chain" account, as we only have the one location, but that doesn't mean we don't have a need for this feature.

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13. Resale

    There might be a current way to do this already, or maybe I just need a different system to use just for this idea, but keep using RepairShopr for inventory and everything I am now. :)
    My idea, I sometimes sell devices for friends and family, I take like $20 of the sale and they get the rest. I still enter the devices under a "used devices" category in my inventory, track the IMEI and all so that the invoice for the buyer looks nice, and I can still give a 30 day warranty no problem.
    My thought is the ability to offer this as a service, Consignment, selling service, like Swappa, but local.
    My current way and though of doing this is just by keeping a spread sheet with the person who sold/selling the device, who bought it, the IMEI and date.
    I guess what I'm asking is some way to direct and serial number in the inventory to another customer, not a vendor.
    The end goal is good records and a regular invoice for the buyer (can already do that) and a "resale Consignment" receipt/invoice for the seller of a device.
    Is that possible? Am I bad at describing what I want here?

    There might be a current way to do this already, or maybe I just need a different system to use just for this idea, but keep using RepairShopr for inventory and everything I am now. :)
    My idea, I sometimes sell devices for friends and family, I take like $20 of the sale and they get the rest. I still enter the devices under a "used devices" category in my inventory, track the IMEI and all so that the invoice for the buyer looks nice, and I can still give a 30 day warranty no problem.
    My thought is the… more

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14. Portal Users - Admin Check Box

    There are a few feature suggestions for adding some extra granular permissions to portal users. While I would like that, it seems like it would be a fair amount of programming. There might be a simpler method (dev team can chime in here) that would appease everyone for the time being.

    As I understand it, the only "contact" that has access to everything is the primary actual customer. That's all well and good, but we also need additional contacts to have that access. Adding an "admin" checkbox in the sub-contact (or portal user) attributes that would give that user access to everything is helpful.

    The checkbox simply allows multiple people to have access to the whole portal rather than just the customer itself.

    Example: We create a customer for ABC Company and John Doe is the owner. We then create a sub-contact for each employee that we would be working with. At least one sub-contact would be an office manager or decision maker that should have access to invoices, estimates, ticket history, etc in the portal. The normal sub-contacts should only be able to see their own stuff. While, at the same time, the owner, or primary customer entity, always has access.

    Related feature suggestions:

    Portal Permissions:
    http://feedback.repairshopr.com/forums/165658-general/suggestions/16261300-portal-permissions

    Customer Portal - Billing Admin:
    http://feedback.repairshopr.com/forums/165658-general/suggestions/13115538-customer-portal-billing-admin

    There are a few feature suggestions for adding some extra granular permissions to portal users. While I would like that, it seems like it would be a fair amount of programming. There might be a simpler method (dev team can chime in here) that would appease everyone for the time being.

    As I understand it, the only "contact" that has access to everything is the primary actual customer. That's all well and good, but we also need additional contacts to have that access. Adding an "admin" checkbox in the sub-contact (or portal user) attributes that would give that user access… more

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15. Quick Billable Time Entry

    I would like to be able to pull up a customer and have access to a timer similar to the ticket timer for billing them for one-off time services. For example, a customer calls for advice and you end up talking to them for 30 minutes, I don't want to have to create a ticket or invoice or any of that, I would just like to be able to start a timer, assign a category and description and have that billable time entry thrown into the "shopping cart" just like the ticket timer does.

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16. Tech Hours Report Summary

    I would LOVe to havr the Tech Hours Report to show a summary at the top of each user....

    Right now we need to scroll and scroll to see each techs time. If we could have the summary at the top, then scroll down to see the details, be an easy change the data is already there.

    A wish list later would be to have a graph beside each name with different colors depending on who is in the lead....

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17. Reports

    Please create a report that shows list all tickets of a specifc customer..i

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18. Customer Vouchers/Discounts

    Hey,
    We're running some competitions and we want to offer certain customers specific discounts.

    It would be great if you could add a voucher to a customer record with a unique code and an expiry date so it can redeemed on their next purchase.

    Nice feature to offer your loyal fans.
    I get that you can discount a specific product by % or amount.

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19. Technician KPI dashboard

    I would like to have a dashboard that provides feedback to technicians on an ongoing basis that shows tham how they are progressing with their KPI's.

    In particular, I have set monthly service revenue targets for each technician and for the technical team overall to work to. This would need to exclude parts sales and other inventory sales.

    If anyone can create custom dashboard widgets and custom reporting, I would be interested in engaging your services.

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20. Device Repair Widget

    Please can you make the device repair widget more customisable?

    It's such a great idea and works really well at times, but in it's current form it is so limited. It's a real shame.

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