Allow Image Attachments on Intake Forms (widgets)
Some repairs (eg Jewellery Repair) will require quoting on the item before proceeding. Especially in the lead stage, it would be very useful to be able to provide a rough quote on the repair before delivering the item to the repair shop.
Photos can be captured after the initial intake currently via Email Attachments, however it would be far better to capture those during the initial intake form on our website. Even if I wanted to capture these pictures myself on our website, it would involve a separate web form, and manually adding the attachments to the ticket. Far too much to ask of the customer, as well as our staff.
Please help!
Simon Finlayson
shared this idea
-
Kevin DaCosta
commented
At the depot repair counter, it would be great to be able to take photos with our webcam of the items and have those photos be added as an option to be on the intake form or not. Sometimes we get really damaged equipment and it would be nice to take photos and attach them to the intake form.