General
3763 results found
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Allow "CLASSES" on single accounts
We want to track the "new business" in QB's separately from our existing/core clientele. We thought the "Class" would be perfect, but it doesn't make sense for us to pay for the "Big Chain" account, as we only have the one location, but that doesn't mean we don't have a need for this feature.
5 votes -
Resale
There might be a current way to do this already, or maybe I just need a different system to use just for this idea, but keep using RepairShopr for inventory and everything I am now. :)
My idea, I sometimes sell devices for friends and family, I take like $20 of the sale and they get the rest. I still enter the devices under a "used devices" category in my inventory, track the IMEI and all so that the invoice for the buyer looks nice, and I can still give a 30 day warranty no problem.
My thought is the…5 votes -
Quick Billable Time Entry
I would like to be able to pull up a customer and have access to a timer similar to the ticket timer for billing them for one-off time services. For example, a customer calls for advice and you end up talking to them for 30 minutes, I don't want to have to create a ticket or invoice or any of that, I would just like to be able to start a timer, assign a category and description and have that billable time entry thrown into the "shopping cart" just like the ticket timer does.
5 votes -
Tech Hours Report Summary
I would LOVe to havr the Tech Hours Report to show a summary at the top of each user....
Right now we need to scroll and scroll to see each techs time. If we could have the summary at the top, then scroll down to see the details, be an easy change the data is already there.
A wish list later would be to have a graph beside each name with different colors depending on who is in the lead....
5 votes -
Reports
Please create a report that shows list all tickets of a specifc customer..i
5 votes -
Customer Vouchers/Discounts
Hey,
We're running some competitions and we want to offer certain customers specific discounts.It would be great if you could add a voucher to a customer record with a unique code and an expiry date so it can redeemed on their next purchase.
Nice feature to offer your loyal fans.
I get that you can discount a specific product by % or amount.5 votes -
Technician KPI dashboard
I would like to have a dashboard that provides feedback to technicians on an ongoing basis that shows tham how they are progressing with their KPI's.
In particular, I have set monthly service revenue targets for each technician and for the technical team overall to work to. This would need to exclude parts sales and other inventory sales.
If anyone can create custom dashboard widgets and custom reporting, I would be interested in engaging your services.
5 votes -
File upload option for the embedded code
Hello,
A good option to add for the Check Ins Embed Code is file upload so that the client can upload a snapshot of the device or screen snapshot.5 votes -
Different disclaimers depending on issue types required
Currently I can only see a way to have one disclaimer. Now thats ok if you only perform one type of repair but with phones, tablets,laptops, desktops and so on each can require a different disclaimer depending on the issue type and you can just have one really long disclaimer covering everything.
Could we not have a different disclaimer for each issue type?
This would make it so much better.5 votes -
Ability to make payment right from emailed invoice.
Not all of our customers are assigned Portal logins, there are residential client who pay annually and only see our invoice when it's email on their renewal and of course they will not remember the login or password if I gave it to them. They need easy payment right from the pay button on the email. Oh yeah if they did have a login and forgot there password or login a forgot password or Reset password at the portal login would help.
5 votes -
recur dashboard - create new recurring invoice from dashboard
Can we have a button to create a new recurring invoice from the recur dashboard.
5 votes -
Add leads to the mobile app. Nowhere to be found.
Add leads to the mobile app. Nowhere to be found. Also push notifications to the device that has the mobile app when they get a lead.
This way when I get an email about a lead, I can respond in the lead area instead of outside RepairShopr in my email box.
5 votes -
Contact sync with Hubspot CRM using PieSync.com
Would like to see RepairShopr have a more direct contact/company sync with Hubspot CRM. Right now it is only supported through Zapier when a new customer is added to RepairShopr, a Zap can be run, to create a new contact in Hubspot CRM, however it is not a true sync if data changes in either system.
Would like to see RepairShop support PieSync.com, which is a true synchronization tool that would allow us to sync our existing customer data with our prospecting data in Hubspot.
Hubspot provides more features from a CRM perspective when prospecting new clients than RepairShopr. We…
5 votes -
I want an automated way that if an estimate that is over 10 days old is re emailed and notifies the creator of the estimate as well
I would like to have the ability to send emails triggered based on aging estimates so that it will re send the estimate to the customer with a "Just a reminder, we are going to start charging you storage" message and remind the estimate creator to make a follow up call.
5 votes -
Add internal notes section on invoices
when doing AR there may be mutlple times that I follow up on payment and it would be nice to make internal notes on the invoice so that I can see the last time i tried to collect.
5 votes -
Update the font color in month to date stats for a Dark Mode. It is currently still dark
Really like dark mode. Nice on the eyes, especially at night. The font color does not change inside the leftmost pie chart on the dashboard.
5 votes -
Email/Invoice Not Opened Notification
I've noticed a few of our clients are not opening the invoice/email we send to them. Is there a way we can turn on a notification when a client hasn't opened our invoice/email after a certain number of days?
5 votes -
Utilise Chrome Notifications for Caller ID popup (and other notifications)
In app notifications are great, but we dont sit here all day with repairshopr open on a screen!
Would it be possible to have chrome push notifications added, so any notifications (e.g caller id alerts) where pushed to the desktop.
or even a 3rd part app like the printr application to manage inbound calls on a per user basis.
so if "Colleague A" answers the phone he can click the popup to open a ticket or existing ticket, or the customer
5 votes -
Attach existing appointments to existing tickets
Quite often in our shop an appointment is scheduled before a ticket is ever opened. I am looking for a way to link a stand alone appointment with an existing ticket that doesn't involve deleting the first appointment and recreating it from the ticket.
We currently have the ability to create an appointment from a ticket, and this provides an easy to follow link between them. Can we have a simple "adopt" tool (or something like the leads merge function) that can claim an appointment and pair it with a ticket?
5 votes -
Change appointment times back to 15 minute blocks or give the option to remove minute by minute granularity
We are now able to set appointments by the minute instead of 1/4 hours. Though maybe some people like this it just adds to the length of time it takes with the customer and is really more of a pain than a help.
Can you give us the option to change it back so it's in 15 minute increments?5 votes
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