General
3762 results found
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Response emails / Messages to Invoices / Estimates
So we're having lots of issues tracking certain types of communication in RS...
The issue is, when a client responds to an invoice / estimate... there's is little record of that reply. (-_-)/
Sure, it can be found within the invoice / estimate space. But that's not very helpful. We have sometimes several estimates / invoices going out for on client, and sometimes within one ticket. . . thus trying to keep track of all the communication spread about is near impossible with the way it is set up now.
Like leads, and other customer-replies; I believe that replies to…
6 votes -
Link prices between items
We have a separate inventory item for each variant of a phone (ex: Note 4 AT&T, Note 4 Verizon, Note 4 Sprint, Note 4 T-Mobile, etc). A feature that would let us link prices of multiple items together would be nice so if we drop the price of Note 4s we only need to do it to one to update the price on every linked variant.
6 votes -
Revise the time entering black under the public comment box
We use this field to enter time into a ticket for most jobs. Since you have to enter minutes and not hours worked, i have noticed a few times my techs and myself have accidentally entered for example 2.5 because we spent 2.5 hours on something while we should have entered 150. It's a simple, but costly mistake.
I suggest that you make either some basic cosmetic changes to remind us to enter minutes, not hours. Simple text in the field would do. Or, you could create a warning dialog for any number entered under 5. Or, you could provide…
6 votes -
The back button in the POS catagories is tedious.
Currently the back button in the POS screen brings you to the top of the categories list. I personally prefer to create branching categories for all of the parts and items i sell in my store, but having to start from the top of the categories list when i press the back button is extremely tedious when all i need to do is go back one to two categories to add my next part. I feel allowing everyone to go up and down in categories would be far more efficient.
6 votes -
Email verifier
love to have this feature because of fat fingered employees
6 votes -
Radio Frequency Identification Integration
If RepairShopr integrated with RFID technology, it would enable all operations to track inventory quickly and automatically. Many of use RFID already in our cars / Id chip readers, but if we had the option to apply it to inventory like Walmart and Amazon do, we'd be able to track our products from intake to repairs, to shipment, and back automatically. I think this integration could have incredible potential for other repairshopr users, especially the refurbishers.
6 votes -
Ticket Type (custom fields) Required for the Custom Widget
We would like the Ticket Type (custom fields) to have the option of being required for the custom widget page. So nothing is missed. When creating a custom widget the custom fields cannot be required. Could we make it so they are?
6 votes -
Being able to check for an average ticket sale, and have it broken down by day/month/year/location
I want to know what our average ticket sale is, and would love to be able to know which technician has the highest ticket sales. This way I could offer incentives to my employees and it brings in more money. Anybody else agree?
6 votes -
Add a Multiselect custom field
As we speak, we can't create a custom field where multiple answers can be selected.
i.e. When a device comes in, we validate if every buttons are working on 3 different aspects
1. The button is there physically
2. The button clicks
3. The system responds logically to the buttonRight now the only way to do this, is to create 3 different "checkbox" custom fields for every button or other part needed, rather than just 1 field with a multiselect feature. This clogs our ticket page immensely.
A modified dropdown custom field could also work, if it allowed selections…
6 votes -
Allow for customised titles within the widget flow
Allow for customised titles. Not all of our jobs are repairs. We do standard equipment servicing too. Describing each job as an "Issue" isn't always correct when collecting details within a widget flow.
6 votes -
Have inventory search also search "Notes" session
It would be nice if when you searched the inventory screen, it would also search the "Notes" field. I sometimes use that field for descriptions or Part Numbers that I don't want my customer to see but I still need to search by them.
Thanks!
6 votes -
Automate Ordering / Replenishment
It would be really cool to be able to automate the ordering so that without even looking inventory will arrive at your door subject to some specific parameters. This will improve revenues by reducing out of stocks. It will also save having to have staff do this simple routine task.
I suggest that you build in an automated ordering module that can be switched on of off for each vendor. This would then allow some parameters that can be set like frequency, minimum values, standard freight charges, and if items have been out of stock, set maximum number of weeks…
6 votes -
Improve Supply Chain Features - Calculate Desired Stock Level and Reorder Levels
This playlist will enlighten you on supply chain management. https://www.youtube.com/playlist?list=PLzxiTolMU91ViHWtxhfQxZkH3ZWDEGecp
As I understand RepairShopr is trying to be more attractive to Wholesalers. There are several things wholesalers would love to see in RepairShopr.
New section in Admin - Supply Chain Management
This would be a calculation of caring costs of inventory on an approximate basis. This would be a basic calculator, working out the total valuation of their inventory (at cost), and would provide input for cost of finance (as a percent), electricity, insurance, and the RMA data from breakages.In items we would have two bits of data, one…
6 votes -
Add a punch in / out section in the app for iOS & Android
Allow employees to punch in and out via the app rather than having to go into the full website to do so.
6 votes -
Allow users to set default 'Ticket Update' status
I know this is probably a small suggestion considering some of the other suggestions here, but I think it would be helpful if it were possible to change the default 'Ticket Update' status so it is not stuck on 'Diagnosis' each time I want to send a ticket update.
I understand that the current idea is that it stays at 'Diagnosis' until a diagnosis is made, then it changes to 'Contacted', but for someone like myself who works mostly with helpdesk requests, maintenance tasks etc that do not require diagnosis, I feel that it would be quite useful to keep…
6 votes -
Created purchase order numbers don't make sense!!!
when i create a purchase order, it creates a a purchase order number with the name and date which is almost always too long for Quickbooks thus creating an error syncing, why can we not have just a starting purchase order number and each one i create increases by one no matter who the vendor is...
6 votes -
Stock Take Issue
I can not assign stock take to employees without giving them full access to settings and other things, as of now inorder for my employees to do stock take i have to a) be in the store and start the stock take and switch over to there profile for them to complete or be give them full admin access to the stock take which defeats the purpose of the security groups of stock take list reconcile and edit because a smart employee could go in and mark those because they now have full access. What need to happen, a) stock…
6 votes -
tax inclusive/exlusive label
When entering a new product into inventory, the retail price advises to enter the tax inclusive price, but the price cost does not advise one way or the other - it makes in unclear as to whether the price should be tax inclusive or not. It would be good to have the field label amended to indicate whether tax is included or not. E.g. Price cost (tax exclusive).
6 votes -
Allow Zapier to create a new appointment in RepairShopr
We do most of our repairs by appointment. We currently use a Zap that is triggered when we schedule a new repair in our scheduling software, and it is able to create a new customer and a new ticket in RepairShopr. However, it is not able to also create an appointment in RS. Would love to be able to skip the step of manually adding the appointment in RS in able for our techs to see the appointment in the RS app.
6 votes -
make report showing all inventory used for a period.
Example
Report = LCD category
Date period = date period
List of all item changes for the period
Sold, used in refurb, quantity changed manually, Broken, RMAThis would give us a real picture of inventory movement.
Currently, If a LCD is used in a refurb quantity is show changed but harder to follow.
It would be nice to have a checkpoint report to show where high move items are going and making sure stock quantities are kept in budgets.6 votes
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