Ticket Automations - One run option
It would be nice if in Ticket automations there was an option to run only once/ticket. or on the first run only to a given status change. We want to prevent clients from getting the same info over and over. With a check box like this, this automation function could become more widely used. Their could be a custom message for every status to create a very nice touch point with clients.
6
votes
Tim Nyberg
shared this idea
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Erick
commented
I second this as it has made ticket automations worthless when we tried to use it as it just keeps running and running and running. This would be a really useful feature it is had a run once on a ticket option.
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Tim Nyberg
commented
It would also be nice to be able to pause an automation vs. having to completely delete it and rebuilt it in order to pause it.