I would like the ability to add individual and manipulable timers to tickets that will trigger a notification to people logging in or to an email, or any type of adjustable notification. When we do an iPad repair, we like to put small clamps on them for 24 hours to ensure they seat properly. However, we have reached a volume where people often forget that certain repairs have sat for a while and need to be given a final inspection; sometimes this final inspection happens when the customer calls to check on their repair or comes in for pick-up and if there is an issue with the repair, we have to start over and the customer is upset. But, if there was a notification system in place where we could set a 24 hour timer or so on a repair, and have it somehow display or send a notification once the set time is up, we would be far more efficient and the flow would be steadier.

I fully believe that having an adjustable timer with the ability to send notifications would greatly benefit not only our shops but RepairShopr as a whole. Please implement something like this as I would not like to have 30 different day long egg timers running nonstop!