I would like a portal that would tie in to the customers history but the view is only phone messages received (like PhoneSlips). You can use this to record a phone call that needs to be returned with a status if the person was called and if the call is complete. It would be great that if the call was not returned in 1 business day it would alert the user to remind them to make the call.

This would allow us to have a record of the call, assign it to a user, have history in the customers database, and track the call to see that no call are missed.