So we're having lots of issues tracking certain types of communication in RS...

The issue is, when a client responds to an invoice / estimate... there's is little record of that reply. (-_-)/

Sure, it can be found within the invoice / estimate space. But that's not very helpful. We have sometimes several estimates / invoices going out for on client, and sometimes within one ticket. . . thus trying to keep track of all the communication spread about is near impossible with the way it is set up now.

Like leads, and other customer-replies; I believe that replies to invoices / estimates SHOULD also be tossed into the ticket notes. That way there is proper tracking of all message based communications.

The other issue we have from this is when a client replies to a invoice/estimate, from months ago... as a method of just reaching out to us. Again, if it could be dumped into a ticket format (or hell, even a lead, that can later be merged to a ticket, or made as a new one...)

Right now... it gets lost in lala repairshopr land.

Best Wishes,
Kahlal