Make it possible to email new tickets and comments to default account and contact
If creating a main company (the boss) account and then adding numerous contacts (the staff), the boss receives by default a copy of each ticket created, whoever the contact is that the ticket is raised for.
This could be a selectable option in the main account 'Always send mail to this email address for all correspondence'Currently the bosses email address can be added as a CC but you have to remember to do this.
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dinamicsoluciones
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My 2 pennies, also add to the automation feature a variable like {{customer_address}} that works on the send email to box, right now i can't automate a reply to several emails cause of this :(