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Ticket Automation Content Condition

Ticket Automation should support a condition of the content of the initial issue "contains". That way we can automatically perform actions based on what the customer actually says in the ticket. This is already supported for the subject of the message, but not the body.

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Chris shared this idea  ·   ·  Report…  ·  Admin →
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  • Damon Germano commented  ·   ·  Report

    I would totally love this.

    Currently, Ninja BitDefender threats are created as Activity Alerts and don't filter down to the client.
    I could setup a host of automations if I could scan the Initial Issue and create actions based on that content.

    Also, we should be able to change the client.

    If Subject Contains Activity Alert
    And Initial Issue Contains Great Client #1
    Then Change Type to Threat Management
    And Change Client to Great Client #1
    Set Priority to HIGH

    There is so much more we could be doing with automations.
    It's literally the key to our success, it would be nice if RepairShopr made this far more robust.

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