Flag non-invoiced charges on Resolved Tickets
There should be a notification or report of Tickets where charges have not been invoiced yet... sometimes a tech will resolve a Ticket and the client will not be charged a balance!
6
votes
Amit Mehta
shared this idea
-
Gazo
commented
Is the home screen what you are after? "Pending Ticket Charges (unbilled worked)" or the other way is to check the report "Ticket Time Tracking"
-
Alfredo
commented
must have feature, tickets have been resolved in error with $$$$ being lost or worse have to goback and collect