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Amit Mehta

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8 results found

  1. Allow pasting images/screenshots in Comments

    3 votes
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    0 comments  ·  General  ·  Admin →
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  2. Flag non-invoiced charges on Resolved Tickets

    6 votes
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    2 comments  ·  General  ·  Admin →
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    Amit Mehta shared this idea  · 

  3. Please add basecamp integraiton

    17 votes
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    under review  ·  1 comment  ·  General  ·  Admin →
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    Amit Mehta supported this idea  · 

  4. tech ticket comments via email

    23 votes
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    under review  ·  6 comments  ·  General  ·  Admin →
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    Amit Mehta supported this idea  · 
    An error occurred while saving the comment
    Amit Mehta commented  · 

    I recently sent this in, but realized that this post is the same request:
    We love the feature of sending Ticket updates and attaching notes by emailing "TICKET:xxxxx"
    Since these all come up as public (to the customer), is there a way to do this where it's internal (not to the customer)... that would be quite useful.

    is that correct?

  5. Ticket Diagnosis Updates

    1 vote
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    1 comment  ·  General  ·  Admin →
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    Amit Mehta commented  · 

    For sure... i think having the name in there would save time on each email, so we know if "there's a story" behind it and we can just delete the reminder. As it is, we'd have to click the link and open every one to know if its' relevant.

  6. Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

    291 votes
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    65 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.

    We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.

    Amit Mehta supported this idea  · 

  7. Integration with LogMeIn Rescue Remote Support Software

    20 votes
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    under review  ·  8 comments  ·  General  ·  Admin →
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    Amit Mehta commented  · 

    FWIW, we ended up switching to ScreenConnect, and it's been good!

  8. show the added assets in the New Ticket Window

    3 votes
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