tech ticket comments via email
option to allow staff to email ticket comments in via email
allows techs to report notes back to base.
I would think it would need emails to be sent from a RepairShopr user email(s) and have a ticket number in the subject.
Also, if possible, allow more text capturing (like the subject from:) like:
type:<update type>
private:<yes|no>
email:<no|yes|default>
all the rest of the body would be captured as "body"
email has large advantages:
syncing protocol - sends when internet comes online (offline mode!)
no login required - secured by only accepting RepairShopr user emails.
works better on mobiles, as email clients have apps that use the screen better, and avoid auto browser zooming issues.
Jarred Casselton
shared this idea
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Amit Mehta
commented
I recently sent this in, but realized that this post is the same request:
We love the feature of sending Ticket updates and attaching notes by emailing "TICKET:xxxxx"
Since these all come up as public (to the customer), is there a way to do this where it's internal (not to the customer)... that would be quite useful.is that correct?
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juliane
commented
Is there a way to create hidden ticket comments with time spent via email?
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Rob
commented
I know this is an old suggestion, but I would honestly prefer to have the ability to respond to Customer Activity emails from my email client instead of having to open the ticket and respond from there.
PS you get some funky results if you attempt to respond to those emails!
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Adam Fischer
commented
Yes this is a phenomenal idea and applications added by Mr. Casselton!!
Please consider team RS!!
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Jarred Casselton
commented
Also email gives you a backup of sent info, web gives you no guarantee
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Jarred Casselton
commented
this feature could also open the door to almost anything integrating with RepairShopr - it could become a standard interface for accessing/update existing jobs