General
3762 results found
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Templates. having opportunity in estimates to pick from multiple template layouts not just one
Different Template layouts for estimate will allow us to customize how we reach out to customers
7 votes -
Add {issue_type} to tags in email ticket comment template
We use the issuetype to track the main issue of an ticket. For our clients we need to add the issuetype to our ticket comment emails.
This will make the comment email much more clear to the clients.
7 votes -
"Internal Chat" Not a live chat for customer but the ability to chat with other shops within the organization would be nice
"Internal Chat" Not a live chat for customers to communicate with the store, but the ability to chat with other shops within the organization would be nice. For example we have 6 locations and we always call to make sure that the inventory is correct before sending a customer to another shop. This could be useful for many other reasons.
7 votes -
Message Center - Unified inbox for customer replies and messages
Message Center - Unified inbox for customer replies and messages
A on-stop-shop place to see all customer correspondence or replies would assist in quicker feedback to customers.
Some messages and replies from customers get missed in the emails as at times the inbox at times is overwhelmed with notifications.
It would be nice to cut through the notifications and just look at customer correspondence.
Take it one step further and being able to reply to these messages in the message center would be amazing.
Thanks for the great software!
7 votes -
Contact info on Large Ticket
We would really like to see the option to enable the complete customer contact information on the Large Ticket as opposed to just their mailing address. Phone numbers and/or email addresses are really nice for quick reference and a necessity for our shop. We print off a small ticket and staple it to the large ticket just for the phone numbers, which is silly since there is a space for customer contact info, but no way to enable phone numbers and/or email addresses.
7 votes -
mapping feature
I woud love to be able to have a map view of technicians and some smarter scheduling based around location and travel time, etc
7 votes -
Customize Invoice - Move over Canada, Australia needs some love :-)
Canada got their complicated double TAX solutions, now Australia needs some simple Invoice love.
In Aussie Land (Australia) we quote and invoice with our prices including GST Tax (10%) especially to non-business customers. It’s usually bigger business to business/government who quote/invoice Ex GST pricing.
As we don’t want to confuse our poor customers, we aussies would like a new invoice tag. Basically if we could get the existing {{invoicelineitemstableno_tax}} tag but with the unit cost and amount columns Inc GST Pricing instead of Ex GST that would be gold.
Out of the 7 invoice tags available,…
7 votes -
CVS for Stockout (low inventory) or Filter for different Categories
Having a way to export a full stockout report or a way to filter out categories as I maintain several different accessories through many different vendors.
7 votes -
Allow Group Subtotals In Invoices
Allow Group Subtotals In Invoices
7 votes -
Woo Commerce Multiple Locations
I would love a way for me to set up something that will allow at least for consumers to see if a product is in stock at a certain location. I can live without being able to purchase online and select in-store pick-up. I have the woo commerce side figured out for either of the two (Just stock levels or stock levels and ability to select in store pick up and pay online)
7 votes -
Add Purchase Order Ship to address and lessen PO number size.
Currently Purchase orders do not have an area to add a ship to address? This is mandatory for all my vendors and I imagine almost every other RS users vendors.
For those of us that use QuickBooks, there is no RS purchase order integration. So, I need to duplicate the PO that RS generates into QuickBooks (big pain). RS auto generates a PO number that is too long to use in QuickBooks. So I need to change the RS generated number to something that will fit in QuickBooks. QuickBooks only allows 11 characters as their PO number. It just makes…7 votes -
Allow Calendar Default View Option
Please allow for the selection of the default calendar view. I prefer looking at the month view. Especially since the addition of multi day scheduling. Possibly a setting page in the admin, or at the user level would do the trick.
7 votes -
allow technician change for ticket timer
As a manager I sometimes need to update notes for a technician. Right now it attaches my name to the notes or the timer. I would like for administrators to be able to change who the technician is on both the timer and the ticket notes.
7 votes -
Be able to change prices of items in the app.
I can't seem to change prices of items in my iOS app. I'm commited to the price of the item in my inventory. Can't add manual items in app.
7 votes -
Devise a method for tracking truck stock.
A small single location service company might have several trucks on the road with stock in the truck.
7 votes -
Late Fee ENHANCEMENTS to indicate Payment Terms
Just some overflow to requests in this old post: http://feedback.repairshopr.com/forums/165658-general/suggestions/4272083-late-fees
Can Late Fees be upgraded to adjust the QTY to how many times the late fee has incurred (ie. If it's a once per month charge and it's three months past due it would be QTY 3). Then, just leave the RATE field as-is for the late charge on the invoice.
Can you make the late fee's description on invoices read out the way we have it listed in Payment Terms? So instead of it just saying "Late Fee" with no explanation, it would say something like "Late Fee: $5…
7 votes -
Mobile Compatible Appointment Sliders
The sliders on the Ticket Appointment section are far from mobile compatible. Updating to something that can be easy to do in say mobile Safari would be great.
I use an iPad Pro with the full website for many onsite service calls. And creating a new appointment is aggravating playing with the slider to get at appropriate time.7 votes -
Widget flow customer referral by normal predetermined drop down selection
Allow Customers to add how they where referred in Widget flow the proper
way by drop down selection , like if you where to create the customer yourself and choose pre determined choices. Currently it is annoying because all of our customers enter information from kiosk ipad and we can not keep accurate data of how the where referred !!7 votes -
RTL and arabic support in receipts and labels
Hello, i noticed that when i print a receipt or a label that includes any arabic letters it is not readable, the direction is wrong and the characters are all over the place, sometimes i need to write in arabic, it would be very helpful to do this instead of me writing by hand or using another software :(
Thank you
7 votes -
Add automated ticket approval emails for certain customers
RepairShopr doesn't have an 'approved' or 'disapproved' status for Tickets like the 'accepted/declined' status for Estimates. For certain SLA customers we would like all tickets submitted by employees for a certain customer to automatically send an email to the main company contact to be approved or disapproved. The email would hopefully have a simple way for the person receiving the email to respond and automatically update the ticket as approved/disapproved.
7 votes
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