General
3763 results found
-
ITBoost Integration
ITBoost is another Documentation platform similar to IT Glue. Would love for there to be integration.
7 votes -
Allow printing to multiple label printers.
I would like you to implement a way to print to different label printers. I want to have a label printer in the back workshop that we can send customer and asset labels to instead of walking up front to get them. This seems like a small thing but spread out over all of my techs it does eat up a decent amount of time.
7 votes -
Additional CC show on ticket
You can add an additional email notification for a client on the client edit screen. However, when adding notes on a ticket and choosing email, it only shows the main ticket contact. It LOOKS like it is only going to one particular person. When a tech sees that it seems like you are communicating specifically with one person. However, there could be one (or more) other additional email addresses that are getting notified. This can be critical if you email something from the ticket that shouldn't necessarily be shared with others because you really can't tell that from the ticket.
7 votes -
Instant Ticket Automations
In our workflow we mark repairs as "ready for pickup" status and then use an automation to notify the customer it is ready. It would be great if the customers could get an instant notification in case were about to close or it's a phone repair. No one wants to wait an hour when they don't have to and it's a pain to always do this manually.
7 votes -
Time Track Report
Time Tracking Report is Very hard to read from a payroll standpoint. Can we have each day be its own line with an "In for Day", "Out for Lunch", "In from Lunch" and "Out For Day" column with the total for the day next to the far right column?
This would make it easy to see if an employee forgot to clock in and/or out.
7 votes -
Purchase Order Note Field On Main PO Screen.
We have started to heavily use the purchase order module. On any given day we can have 15-20 new purchase orders generated and have 20-50 open purchase orders.
As items arrive, it is very difficult to match the item that has arrived with the purchase order. Especially on eBay and secondary market purchases where you most likely will not get an invoice or anything in the package that you can match the total up with.
The current PO screen shows the PO number, vendor, ETA, price, but no indication as to what the item is.
A custom note or the…
7 votes -
Merge invoices
there should be a way to merge multiple invoices into one.
7 votes -
Update Ticket with Comment When Invoice on Ticket Paid
Hello,
Can we please update tickets when an Invoice is paid, much like we do when Estimates are Accepted? Verbiage I would prefer is something like:
"<User Name or say Customer> paid Invoice #<Invoice Number> on <Date> for $<Dollar Amount with proper rounding for $0.00 format> using <Payment Method> with Reference #<Reference# from CC system like Stripe or Check Number input>.
Would be great if this comment came in with a new Subject type such as Payment or system update and we were allowed to run automations on this. Currently no automations can trigger off the payment being accepted, and…
7 votes -
Serial number selection in ESTIMATES
We pull parts once an estimate is made or approved, it would be nice to select the serial number before invoicing. We now have to manually add the serial to the description in the estimate to assure the part that was taken is match up to the correct serial number when we invoice it.
7 votes -
Pending Order Alert
When trying to add inventory items with zero quantity in stock to an invoice or to ticket charges, an alert to notify us that the item will become a pending order would be handy. Staff select the wrong product at times and this wreaks havoc with keeping inventory. Maybe the option to toggle the alert on/off in inventory settings?
7 votes -
Customize visible fields for relevant asset in Tickets
Currently The fields shown under relevant assets in a ticket are fixed, It would be helpful to have the ability to customize what fields show up similar to how we can under the assets tab.
7 votes -
custom contract form builder/esignature
There is a lot of posts about adding different contracts (MSP, Clone, Credit Card, Bulk hours and others). It would be really nice to add something like wp-esignature. We could build contacts, data would be pulled from repairshopr to build a contract that could be emailed from repairshopr to the customer.
7 votes -
Widget Colors
I would want the ability to change the colors of the booking calendar and ticket widget to match the website its embedded in.
Or make it possible to add or edit the css code for the widgets7 votes -
Default Ship To Address
I would really like for the customers originally entered address to be automatically added as a ship to address on their account profile rather than me having to go and manually add a ship to for each customer.
7 votes -
WorldPay Support Required in Canada
WorldPay integration looks great in the US but we desperately need it in Canada. Authorize.net can't take chip cards (all we use in Canada) and can't work mobile which our business and lots of other businesses require. Given you already have figured out the Compliance requirements with Authorize.net, how much additional effort would it take?
7 votes -
Provide some method of contacting you for support.
It would be great if we could actually contact a support agent. The Kbase is great, until it doesn't cover your problem. I've been using RS for a while, and the only way I know to get help is to email individuals within your organization. It's very strange that I click a "Help" button in the interface and the only option I have is to submit a feature request? Very strange.
7 votes -
Allow Marketr to use ticket problem types to trigger different templates
It would also be great to allow Marketr to use Ticket problem types to trigger different templates. For example - We use tickets for onsite appointments with a problem type of onsite. However I don't want to send the standard marketr template for all tickets.
So it would be great if you could apply marketr templates to tickets with a certain type.7 votes -
set ticket priority based on email priority
Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!
7 votes -
Add a new 'ON Sale Price' option to inventory item price inputs
I think it would be great if there was the ability to add an additional price to the current cost & retail price called 'On Sale Price' - or similar.
This would be the price that the item would be reduced to if the check box (forgot to mention we'd need one of them to say when to activate the 'on sale price' was ticked so that instead of having to reprice every stock item that we are running a sale on, and then re-price them again on the system when the offer ends, we can simply click the on…7 votes -
Auto add assests
When selling serialized hardware (or even all hardware/software) to a customer, it should be assigned to that customer as an asset.
7 votes
- Don't see your idea?