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set ticket priority based on email priority

Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!

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marc shared this idea  ·   ·  Report…  ·  Admin →
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  • Dave Perdue commented  ·   ·  Report

    And even based on the subject or content (e.g.: CRITICALLY URGENT HELP!!!!!!!!!). The all caps and 400 !'s means it must be important...

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