Create a ticket by scanning the Asset barcode
Can we please have the facility of creating a ticket (Click on New Ticket) and have the ability to scan the Asset barcode to automatically attached that asset to the ticket without having to go through the process of adding an asset manually. This would also then automatically add the customers details that the asset is currently linked to. In our experience its very rare for the asset to change owners. If the asset has changed owner then being able to easily update the asset with the new owners details.
This would speed up the check-in process dramatically as people often don't have time to wait for all the fields to be filled in then sign the check-in document.
Thanks in advance.
6
votes
'Claire Muller'
shared this idea
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Anonymous
commented
Yes, Please. This would be a great time saver.