Email with attachment
Hi team!
could we please implement a feature when we have the option of attaching a document/photo to the comment box and it gets emailed to the customer?
it would be useful to help in explaining customers when diagnosing problems or sending information about parts, or even an options document.
i understand we can already attach an attachment to a ticket, so can the system be then tweaked so that it generates an automatic URL to this attachment so that it can be included in the email?
that would be great!
many thanks for an awesome support!
Shai
shylandj
shared this idea
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Brett Smith
commented
It would also be nice to be able to add a CC or change the To address for one comment instead of changing it on the overall ticket. This along with attachments would help keep all of the emails within RepairShopr.
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Dawn
commented
Agreed, this would be very helpful! We want to sent a company newsletter to all of our clients every couple of months, and we want to send it as an attachment, so the graphics and formatting remain intact. Just copying plain text will be too boring and nobody will read it.
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Main Mailbox
commented
Yes this would be a valuable feature as well as being able to just add attachment to a client in a general email. Without it, one has to copy and paste from the email client, if one wants to capture this information in RepairShopr so that the flow of the conversation relating to the ticket/invoice/quote etc... is contained within one place.