Message Center - Unified inbox for customer replies and messages

A on-stop-shop place to see all customer correspondence or replies would assist in quicker feedback to customers.

Some messages and replies from customers get missed in the emails as at times the inbox at times is overwhelmed with notifications.

It would be nice to cut through the notifications and just look at customer correspondence.

Take it one step further and being able to reply to these messages in the message center would be amazing.

Thanks for the great software!