General
3762 results found
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Service descriptions
When using the device wizard widget the costumer does not get any information about price, estimated time usage or any information at all.
Why not take this software a step up and include servicedescription pages?
When you choose your device in the wizard you would get redirected to a servicepage for "iPhone 5s" where all the available services is listed with descriptions and prices. And make the wizard able to take bookings on specific time and date.
3 votes -
Inventory Parts Assign to Cusomter
It would be great if, when receiving inventory into stock, we could assign a particular line item to a customer, or the whole shipment (you used to be able to do this in Quickbooks).
That way whenever you go to that customer in RS you would get a prompt saying something like "Hey these items have been received for this customer but haven't been invoiced out yet."3 votes -
Make ticket updates/notes easier to read
My technicians are having trouble reading ticket updates when more than one of them works on a computer. It would really help if ticket notes were put into sections such as a section solely for customer contacts, diagnostics, solutions, etc.
It would really make the ticket easier and faster to look through and know what is going on or what has already happened. It is hard even for myself when I go to look over things in our service center and have to read through a big jumble of different things to find what I am looking for.
Thank you…
3 votes -
Barcode queue
Being able to print a large queue of inventory labels would be an excellent addition. Whether through a 'Receive Inventory' queue that adds items and gives the option to add items to be labeled, or the option to trigger printed labels with quantity changes, it would streamline things quite a bit!
3 votes -
asset field type include hyperlink
Include hyperlink in asset field type. It currently only supports Textbox, checkbox, dropdown, and datefield. If we could include a hyperlink i can use the website to open our other software with a link directly to the asset in question.
3 votes -
Missing "Credits" Field on Invoice - Only shows MISC credits - Where is the other?!?!?!?
MISSING FIELD - We can't show credits on the invoice or see actual credits anywhere on the client account. I thought we could see this before... its gone now? Currently, only MISC credits can be shown on the invoice.
Please fix asap - Right Meow Meow~ :)
3 votes -
Hidden AUDIT page and corresponding REPORT for global admins to review DELETIONS
PROBLEM: Having a hard time doing proper audits and reviewing reports that link to changed data and/or deleted data. Often, managers will fix simple issues (like deposits linked to the wrong job, etc) but it's hard to know exactly what they changed and why. Since many pages don't contain complete audit logs for global admins to review, and deleted pages don't have any audit logs available at all, it would be helpful to keep all of this data together.
SOLUTION: It would be great if all deleted estimates, invoices, tickets, appointments and payments all stored in one place. They wouldn't…
3 votes -
Work Flow Optimization
Key updates that our team believes will increase work flow, also please advise if these can be done on just our account, if not everybodys, since they makes sense to do...
- capitalize first last auto when creating a customer
- remove work approved to proceed when creating a ticket (our team does not use this option so for us it is redundant)
- sort tickets by status default when clicking tickets (not grouped by; looks different)
- fix searches on invoices not showing results properly (ex. we type last name nothing shows, if we type first it does but there is obviously always…
3 votes -
3 votes
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Marketr Reports
Have the ability to see who or how many opens / Link tracking? This would give us the ability to see what type of campaigns are more successful than others.
3 votes -
Notification rules per Store - bigchain
need to have a drop down to select what store to listen for on for notification, (if entry is blank then send all)
as when tickets approve its send email to tech @ wrong store
3 votes -
Add the Teamviewer/TakeControl shortcut to the GFI Alerts screen
Can you please add a Teamviewer/Takecontrol button to the GFI Alerts screen? -- Similar to the GFI/Take Control button on each of the assets.
This will allow us to investigate the problem immediately and then decide whether to raise a ticket or not.
3 votes -
Add a customer service phone number
Add a customer service phone number
3 votes -
Show subscriptions when a new ticket is created, on the ticket, and when a customer is accessed
I would love to be able to see that a customer has a subscription or a "Service Plan" while creating a ticket, In the ticket itself, and when I just pull the customer up. This would make knowing what customers have paid for service plans so much easier, Knowing when the customer needs to be invoices, or when the scope of work is inside their plan, etc.
3 votes -
invoice payment screen should have POS Layout
Once a customer and ticket is created and make invoice is selected along with selecting payment form we would how have the options to add the POS style buttons and categories to select the service in which they are paying for.
3 votes -
Multiple Service Boards/Lead Boards
Ability to have multiple ticket service boards. For example in-store tickets, monthly client support, managed anti-virus or managed backup support. That way we can have seperate emails (alerts@domain.com or backup@domain.com) and they would go to those boards so techs know of specific issues.
For leads the ability to have a leads board for potential clients like from website forms, etc. so that sales staff would work that board and then a "tech board" where current clients could email to for support and tech staff would know to work those leads not being confused with sales leads.
3 votes -
Hide asset details on pdf/print
Is it possible or will it be possible in the future to hide asset details on pdf/print? I don't like the idea of displaying the customer's password on the printed ticket. Right now the only workaround I can see is adding a custom field to the ticket and creating a field for password, which I hide. This however makes it difficult with a customer with multiple assets checked in. Seems like both assets and custom fields should have this feature. Thanks!
3 votes -
Re-arrange drawer count fields
When we go to count the drawer, we start from the biggest bills first, working our way down. However, to count in RS the TAB order is lowest to top. Not huge deal, but a pain in the butt.
3 votes -
digital Signature
Suggestion.. . why not add a “click to Sign” for everywhere there is a Digital Signature.
Sure would be better than people using a mouse or not doing it at all !
3 votes -
Notifications not efficient for big chain clients
The message notifications should be marked as read or disappear if another employee has already responded to the customer.
The employee should be able to respond or address the issue from the notification or at least be linked to where they need to.
Employees that are assigned to multiple locations in notifications receive all notifications instead of ones that are specific to the store they are logged into.
3 votes
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