General
3762 results found
-
Being able to Verify Returning Customer Information on the New Ticket like you guys have it on New Check-In
You guys need to allow us to verify Returning customer information to make sure it's up to date when clicking on the NEW TICKET button, the same way you guys have it on the NEW CHECK-IN button. It allows us to make sure the information on the NEW TICKET is gonna have updated info without having to take extra time and go to the customer tab first.
3 votes -
Filter by Time options for invoices and tickets
Within the Tickets tab or Invoices tab, it would be great to have the ability to filter by time for tickets and invoices. For example, on the tickets tab we might have 2 or 3 pages of tickets and to see what has come in today, we have to arrow over to page 3. It would be great to have the ability to filter for "today" or "Yesterday" or "Last week" or "This Month", etc.
3 votes -
Column for "Tech Paid" on Invoices
Like many repair shops, some of our techs are paid as subcontractors. As such, they get paid on billable work - though not necessarily on PAID billable work (billing is the company's responsibility, not the subcontractors). We pay subcontractors every 2 weeks on what they billed, not on what they collected payment for.
The problem is - we can't tell which invoices have been "paid out" to the subcontractor vs which ones still need to be paid out to them. The "took payment" option is for techs to keep track of payments made, and the "paid" option is for admins…
3 votes -
Notification when ticket is closed
We like a follow up with a customer a few days after they pickup their computer. It would be great to have a reminder assigned to the person that makes these calls when the ticket is closed.
3 votes -
Add Locations as a header/sort option and group by list.
It would be great to have "Locations" as a header for Tickets and Invoices and also a "Group By" option for Location. From a managerial aspect of looking across multiple stores, this would be extremely helpful from the ticket and invoice views and the ability to group by location or at least filter by location without changing location from "admin" drop-down.
3 votes -
Add csv or print to pdf to all ticket lists invoices estimates and leads.
We often need to present a hard copy or report to clients
we also need to be able to manipulate data..3 votes -
Add a Mail or Response Icon to Leads
I would like a mail icon in the leads module that would alert us to a reply to our email sent from leads.
Currently, when we receive a lead from our website, an email is sent to us after the lead is passed on to your API. Recently we have started using your mail feature in leads, so that there is a record of our response to a lead. The problem arises when a customer responds to that email, there is no way of knowing. Neither Justin, nor I receive an email, and there is no indication in the leads…
3 votes -
Sales/Service Metrics Dashboard
A Live Dashboard that shows the techs total tickets, sales, invoices month to date. Monthly Totals, Top Services, Top Producers, Who tickets are assigned too, Schedule, Etc. would be very nice to have. I currently produce an excel sheet thats viewed on a 42" Monitor in the service department but its not live.
3 votesRemington – Would you be up for sending an example of your report to help@repairshopr.com for us to see an example?
-
...integrate with Boxoh's API for showing/monitoring packages
Boxoh is a great way to track packages easily and effectively. Plus, they have a public API you can use (provided you have a key). Perhaps that's something you guys could integrate? Maybe automatically marking a part as arrived when Boxoh says the package is in?
3 votes -
Mxtoolbox Intergration
I use MXtoolbox a lot for checking information about domain names and pubic IP ranges for customers internet connection, it would be good to integrate mxtoolbox's api into repairshopr so we could get this information all in the domains asset area and internet connection asset tags ideally something like check MX records would drop to show the current MX record TTL and IP preference. And check A records would check known A records, such as the host,www and mail/owa records.
API Avaliable http://community.mxtoolbox.com/blog/rest-api-api-access-now-available/
3 votes -
Invoice/Estimate total
I think there should be a total in parentheses next to each estimate and invoice number on a ticket for easier identification
3 votes -
Allow the Other field to be editable for Phone numbers
We have customers who give us numbers for other members of their family. It would be nice to be able to label the phone numbers in a more detailed manner. For instance: instead of just having 2x numbers labeled as mobile and not knowing if its husband or wife you could label the numbers "wife mobile" or "husband mobile". allowing the other field to be edited would allow for that.
3 votes -
Allow invoices to be locked and not editable
I emailed an invoice to a client yesterday and then a coworker added additional line items afterwards -- I'd like the ability to lock invoice so that charges can't be added after it's been emailed or printed.
3 votes -
Blank default Tech and only Tech can be assigned to Tickets
I would like that the default value of the field Tech
when creating a new Ticket is a blank value, and that only technicians can be assigned to a ticket.
I have 2 Security Groups. Techicians and Vendedores (sales staff that only check-in tickets and creates customers).
The problem right now is that the Tickets are assigned to a sales person.
The solution is that by default, there are not Tech assigned
when creating a ticket and then, when a Tech pick a ticket and assign it to them self.
Also, Sales people can not be assigned to a Ticket,…3 votes -
Add attachments to responses on Ticket Updates
It would be nice for clients to be able to add attachments to their responses when replying to a ticket update email.
3 votes -
Peak Info
It would be cool to hover over the Ticket number and get ticket info
3 votesI like it! What would be the most important?
-
Hover to preview Leads info
We would LOVE the ability to hover over a lead and have a pop-up showing the content of the lead without opening. Most of our leads have identical leading text in the Issue field, so it would be great to hover over the lead and see the "Ticket Description" in a pop up. This would save so much time in sorting out the garbage/SPAM leads.
3 votes -
Allow non admin users to see the Change History of a Ticket
It would we great to allow non admin users to view the Change History of a Ticket. It could be a permition in the Security Groups Manager.
This is important to us, because sometimes a tech has to ask the seller who has created the ticket something about the ticket or the customer.
Thank you
3 votes -
Add {{tech_created}} to show up who created the ticket under the current user for templates
we print tickets for every device on intake, but we dont like how you can "assign the ticket" but not know who created the ticket, i really need to know who really created the ticket , so i know who assigned it to whom(from reading the printed ticket)
3 votes -
Remove or change [RS] initials in Calendar subject entries
Our office has three Field Techs that share calendar appointments between each other and no matter who's appointment it is, the subject always has an [RS] before it. What would be more helpful is if we could have each Tech's initials at the beginning to differentiate who's appoint ment it is, or just remove the RS altogether and have us customize each subject on our own. Thanks!
3 votes
- Don't see your idea?