General
3762 results found
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Reminders for more than one person
We would benefit from reminders that can be assigned to more than one person, either everyone or a subset of employees.
We have two people who primarily call customers with updates and so on, and we're currently relying on Skype to communicate that sort of thing.
Having more robust reminders would be great, and there'd be one more application we can ditch in favour of RS.
Thanks.
3 votes -
user rights
I would like the ability to give users certain rights in the app center and admin panels.
Thanks3 votes -
Add non stocked inventory item attribute to inventory items.
Labor and other items that are not stocked items should be have the ability to be classified as non stocked.
3 votes -
Add ability to add custom fields to dashboard views
We have a custom field for bin and short description. It would be nice to be able to view this field on the dashboard.
3 votes -
reporting
Instead of trying to sell us add on's like DOMO how about repairshopr get it's act together and give us some meaningful reports .. for a starter every report should have an export facility so excel can be used to interpret the data. Basically I have bought into repairshopr and don't see why I should need to pay for an add on that repairshopr should be doing!
3 votesDaniel – Domo has spent many millions of dollars building amazing technology to pull that off. We could have added a report here and there, and would always have people complaining – or – buy domo and integrate.
Domo was very expensive, we are going to continue losing money on it. We added it for those people that need more powerful reporting because we would never have been able to build something as nice as they have.
Just like we won’t build accounting, so we integrate QB and Xero.
In the MSP space there are reporting systems out there that people pay a lot of money to hook into the big PSAs. We were able to accomplish the same type of reporting for a fraction of the price – and we are proud of it.
The going rate for a reporting system like what we are giving in domo is…
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Label PDF button on Products and Inventory Screen
It would be convenient to have a button on the general Products and Inventory listing rather than having to open the item details and then click on the Label PDF button.
3 votesWe are kind of moving toward just doing the product labels on the Purchase Order when you receive product, the more powerful labels will only be there so you can have more data on them.
Are you using purchase orders?
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Create and Send Recurring invoice before its due or charged to CC
I had a request from a client to send them recurring invoices before they are charged to their card. (say 7 day, or 14 days in advance). Currently there is no option for this.
It would be nice to have something like "Creation date" when it could make the invoice and email it. and then a separate "charge date" when it would charge the card on file. Or some sort of option like "create and send invoice X days before charging".
3 votes -
Kabuto version that customers can self install
There should be a version of kabuto where customers can install it & the wording is designed for them like enter their details not your customers details.
3 votes -
Make possible to re-arrange Assets fields in drop-down
At the moment new items in the Assets fields drop-down gets at the bottom of the list, but we don't always want the new items to be at the bottom, some times at the top and some times in another position in middle of the list. It would be great to be able to re-arrange the drop-down list in the Assets fields :)
Thanks in advance,
Aldrin3 votes -
3 votes
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Add Tracking Number Field in Logistics (column)
We are just getting set up in Repairshopr, and think it would be VERY handy to have a URL field / Text field for Tracking Number via shipping provider. It's great to be able to see that a part hasn't come in yet in the logistics section, but being able to then quickly track it on the same page would cut out several admin steps by our managers. I see another idea from a while ago that says this feature is available and was added, but I don't see it in Logistics.
3 votes -
Enable an SMS updates for secondary "Assigned" contact on a ticket
When doing phone repairs, it seems fairly obvious that we won't be able to SMS updates to the owner (in most cases anyway)....
So if Bob books in his phone and his wife Jane is set as the "Assigned Contact", why does the SMS field vanish from the Ticket Comment area?! Crazy! :P
Please fix this so that SMS comments can be sent to "Assigned Contact".
3 votes -
Ontraport Integration
Could we please have some Ontraport integration? At first just synchronising contacts would be great, but you have a lot options for other types of integration. I know that you already use Marketr but that is much simpler than Ontraport and nowhere near as powerful.
3 votes -
Add Assets to Recurring Invoices
It would be nice to be able to add an asset to recurring invoices or at least a custom field that would allow us to enter a description of a device.
3 votes -
Make "Issue Type" visible in more places.
I use "Issue Type" to note whether a repair is covered under warranty, simply "warranty", "warranty expired". Often a customer has repairs in that are covered under warranty and others that are out of warranty. The field issue type shows up on the tickets page but not on the customer page or the invoice. As it is it's difficult for me to add multiple warranty repairs onto one invoice because I can't see that info from the logical places. Can this info be added? Maybe make fields selectable to be shown or not shown and how much screen/pdf real estate…
3 votes -
MSP solutions AVG Ect
I note many use Max focus, we spent last week reviewing al of them but found maxfocus to have hidden costs when white labeling and have opted for AVG managed office, Tickets can be forwarded to RS as emails but it would be nice in the future to tag the incoming tickets as from a separate source than ordinary ticket emails, allowing a higher urgency to be set, just an idea.
3 votes -
Show IMEI on customer purchase PDF
More details needed on customer purchase PDF. The imei would ideally be shown on the PDF. Customer will then sign one of the forms that we keep as proof the item has been sold to us.
3 votes -
Show on ticket when there are uninvoiced charges or an unpaid invoice
As a technician checking out work to a customer, it is too easy to miss when payment is due. The progress bar indicates only that an invoice has been made created. There is no indication that an invoice * needs to be made * or that there is an unpaid invoice.
I suggest adding a prominent indicator to the ticket showing when there is an unpaid invoice or charges that have not been invoiced.
3 votes -
Edit more in the add/view charges area
I've noticed that once an item is added to the ticket it cant always be edited well. Especially the qty of an item which is frustrating if its not a stock item and you have to re type all the info just to have a 2nd item the same!
Also is it possible to have description a non essential field? or change it so it can appear as brand or colour etc etc?
3 votes -
Make template cells in ticket_public_comment and assets editable.
As far as I know, it's impossible to edit the cells wherein I have properties data for assets or for comments. I don't want to have 3 lines of text for every comment a tech makes, it's silly for me. I need these all on one line, and for the life of me all I can see to edit is the header data. How do I clean this up?
As to assets, ALL of the custom fields show up in one long line of text. Can we not use tables to organize this data somehow? It's an absolute mess for…
3 votes
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