General
3763 results found
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changing invoice template main catergories
Please add ability to change the main categories of the template. Instead of name and description we would like ID and Description Since in our case the item and description are the same.
3 votes -
More Powerful Template Variables / Scripting
We need better variables for use in templates. For example, we have a custom url in place that makes use of the API and frames to integrate the RepairShopr user profile into our website.
An example URL for us is:
https://example.com/helpdesk/#my_profile/00000000000000000000000/indexor
https://example.com/helpdesk/#my_profile/v2/invoices/0000000
But there does not seem to be a way to integrate custom URLs into the templates in this manor.
3 votes -
Add Username and Password to get Images from Secure sources
When adding images to products, we want to be able to get images from a URL which requires a username/password for authentication.
3 votes -
Device Repair Widget for Mobile Browsing
Most of our customers go to our website on the mobile phone, and it is almost impossible to use the current Device Repair Widget on a Mobile Phone.
If you could make it mobile friendly that would rock. We would see a big uptick in Online Bookins.
3 votes -
integrate with Merchant Warrior
We need a good merchant integration for New Zealand and Merchant Warrior seems to be the only decent one around.
Any chance you can integrate with RepairShopr?3 votes -
Auto Document Generation (Word, PDF)
I would like to see system configuration that allows up-loadable, pre-designed documents to be auto-populated with customer information after a ticket has been processed. In another system, we have a process in place that allows us to press a single button that will populate the customer's RMA request info into a Word document (RMA #, serial #, issue reported, etc) that is then used as a packing list to put on the box they intend to return to us (with our shipping information). Additional desirable functionality would be for the system to generate an automatic email to the customer with…
3 votes -
New Parts Order Notification
When a technician places a parts order I would like for a little red number to appear on the parts order until the parts in the list have an ordered on date.
3 votes -
Notification trigger for PO delivered
Just add a trigger : "back ordered purchase order delivered" to update tickets owners that are affected by the delivery of regular inventory parts that were back ordered.
3 votes -
Change History on Tickets to show ticket name change.
I would like the Change History viewed by admins to show more information. Especially if the ticket name is changed.
3 votes -
Customizable ticketlabel
Hi forum!
We really want to be able to put the customers computer/phone password on the ticket label.
Imagine how much time it would save, just saying.3 votes -
Appointment Month Layout
It would be nice to be able to see the Appointment Module screen in Month view as well as weekly. We book week long appointments by having only one slot available on Mondays. It would be nice for customers to be able to scroll by month rather than weekly.
3 votes -
Asset Categories Needed
It would be great if we could have the same type of Categories as in the inventory system in the Assets Fields under the Customer Profile.
This would not only help for Origination, But it would allow us to store things such as passwords, services, printers, network equipment, users passwords, software serials, and much more and be able to organize it.
Right now a big long list of asset doesn't do us much good. If you have 50 things to put in for a customer it makes it hard to look for that one printer or the software serial or…
3 votes -
Automatically create tickets with Email Rules using a "Keyword" in body of email
So we are using email rules and it works well. However, if an email has a keyword in the body, we would like for it to create a specific ticket.
"Low battery" in the email would generate an urgent level ticket for the customer and the battery replacement ticket work sheet. Thanks for listening.3 votes -
3 votes
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List all ticket comments on customer page
Prior to using RS, we took all our notes in Google Contacts. It provided a nice list of all appts (although rudimentary) and field techs and shop techs alike could see the history of the customer at a glance.
We like RS and has lots of good stuff, but it's so hard for techs to see what other techs have done without opening each ticket and reading all the comments. Is there another way to see everything at a glance (and perhaps when contact syncing is fully formed, something that could merge with the Notes field?
I know you have…
3 votes -
Woocommerce shipping charges and refunds
I would love to see the woocommerce integration support shipping charges. At the moment the invoice is created in RepairShopr, less any shipping charges and the payment amount is the same (less shipping charges).
Secondly I would like to see the refund process working from Woocommerce to automatically issue a refund through RepairShopr.
As i've found this causes an issue with product quantity discrepancies. If a product is refunded in WC then the quantity is adjusted, but not in RepairShopr. I'm sure this issues wouldn't be an issue if this particular request, the refund feature, was implemented.
3 votes -
Note pad
It would be really handy to have a note pad on each client file sometimes you don't want to make a ticket just as a not for internal use
3 votes -
Show Declined Estimates per Customer profile
When I'm viewing Estimates for a particular customer, a lot of times it's to be sure that we suggested and quoted for a product that would benefit them. In this case, it was a security suite and firewall unit. Assuming they declined it (because it was never sold), I clicked the SHOW DECLINED button and it just dropped me into a pool of all declined estimates instead of just those proposed to the client. The search filters included aren't useful for finding client-specific estimates.
3 votes -
[API] Ticket priority
Can you expose the ticket priority property through the REST API?
3 votes -
Allow an option to edit invoices without refunding the payment
It can be difficult attempting to do an even exchange of products because the current setup requires either deleting the payment or completely refunding the payment to be able to change the product on the invoice. I need the option to be able to reopen the invoice for modification without messing with the payments. With the current method, it screws up our accounting at the end of the day.
3 votes
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