List all ticket comments on customer page
Prior to using RS, we took all our notes in Google Contacts. It provided a nice list of all appts (although rudimentary) and field techs and shop techs alike could see the history of the customer at a glance.
We like RS and has lots of good stuff, but it's so hard for techs to see what other techs have done without opening each ticket and reading all the comments. Is there another way to see everything at a glance (and perhaps when contact syncing is fully formed, something that could merge with the Notes field?
I know you have this for single invoices/tickets, maybe something that can just be output in the contact area summarizing all ticket comments in one customer?
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Kyle Hanson
shared this idea
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Randy Biehl
commented
I'm on board with Kyle. It would be fantastic to be able to search through all of the ticket comments in one place for a particular customer.