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To add more than one tech to a ticket would help, for many of my services require more than one tech.

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William Arrowsmith shared this idea  ·   ·  Report…  ·  Admin →
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  • Rob commented  ·   ·  Report

    To expand on this, techs should have groups or Queues. A ticket would then get assigned to a Queue which certain techs are members of.

    Think of Tier 1, Tier 2, Engineering, etc.

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