General
3763 results found
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Somehow we could send a text message to customers through the system without having to open a ticket?
For the customer portal would be interesting to send any particular text for any information monent not meriting a ticket.
This greatly would release our special mobile lines.3 votes -
Computer Reports
It would be nice to have: When a computer report is attached (like RepairTech's TechUSB/TechWARU) to have an option in settings (if consensus doesn't want) for a Diagnostic note to be automatically added to the ticket. Something like "(name of report) has finished and needs review". Then to change status to "Tech Needed" or something similar. We do this manually now, but over the course of a year the minutes can add up. This automation can save time, money, and possibly bring attention to a ticket more quickly that the diagnostic has finished (faster than changing KVM positions)
3 votes -
Filter paid invoices by payment method
I would like to see the ability to filter paid invoices by payment method
3 votes -
VAT Collected/ Reports
Let’s say you have 4 invoices. 2 invoices have 13.5% Vat and 2 have 23% Vat.
At the moment the system, under the Reports/Sales Tax is adding the total amount of the invoice taxed at 13.5 % and the total amount of the invoice taxed at 23%.
For example if the first two invoices that have the 13.5% vat, have a total of €272.4 where the total vat is €32.4. The other two have invoices that have a vat rate of 23% and the total amount is €373.6 where the Vat is €73.6. The system under Reports/Sales Tax will Generate…3 votes -
Online profile private storage
We choose to keep our attachments private from our customer on their online profile but it would be really useful if customers could upload documents directly to their online profile. Can a customer sharepoint be made on their online profile allowing them to download samples we’ve made or upload documents we require.
The ability to easily transfer them to the attachments section would be a huge bonus.
The sharepoint could be a temporary storage for upload/download files, say for 7 days then erased thus freeing up storage space for Repairshopr.
3 votes -
multiselect on purchace orders
We have multiple vendors for some products, so if I select "Add All low stock items" I get a huge list. In order to clear out what we don't order from the vendor we're making the PO for, we have to click delete and wait for the page to refresh and then scroll down 100 or more times. It would be great if each line item had a checkbox so we could select multiple items to delete.
3 votes -
Choice to display/print the comment date/time and user that made the comment
It gets confusing for our customers as we do a job onsite and charge say 2 hours from 13.00 to 15.00 but the comment is made the day after at 10am… they think we are charging for a different job!
It would be ideal to have the ability to choose whether to print/PDF these details but still allow it to be displayed on the screen view for our reference.3 votes -
Brokerbin.com Feed Integration
We would love to see Brokerbin.com Feed Integration for Inventory
3 votes -
hide all pricing from techs/non-admins
Hide all pricing from techs/non-admins. As a MSP, we cannot have our techs seeing pricing on tickets. It opens up way too many problems.
3 votes -
reminder
REMINDER FEATURES Allow customisable selectable snooze periods (i.e 1 day, 1 week, 1month) , allow to create a lead or ticket direct from reminder.
3 votes -
Folders for attachments
I would like to create a folder underneath attachments to keep relevant attach documents & information together? I have a lot of attachments for my clients and some documents are relevant to other documents, on this moment I have to go and look through all the documents to find those documents, this takes a lot of time, if I can keep those attachments that is relevant to other documents in the same folder and keep all relevant information together in separate folders that would be awesome.
3 votes -
make Check boxes ( or new field type ) color coded and include checks and x's!
sometimes generic checkboxes for worksheets can be checked if the product has the appropriate feature but when it does not it is left unchecked. When looking at tickets at a glance it is hard to discern whether this product doesnt have the feature or it is not working. added color codes or x marks and just black check boxes would fix this issue easily.
For example: the list below tests for functionality (indicates field color dependent on box status)
Camera [Check mark](green)
Flash[x](red)
Home button[](yellow)3 votes -
disable the ability for the customer to edit the value in the payment
disable the ability for the customer to edit the value in the payment field.
3 votes -
Filter Sales Detail by Items or Keywords
I'd like to be able to see all instances of where I've sold a refurbished desktop or laptop PC in the last 3 months, including details of the item, such as description, amount, and related invoice. The "Sales Detail Report" does give me some of this information, but I don't see a way to easily filter the results. Fiddling around with a CSV works, but is a bit annoying to quickly find information.
3 votes -
Color Code Tech Accounts
Our techs are constantly entering notes on a ticket logged into another techs account. I would like to have the account color coded in some way so that at a glance the tech would realize that they are not logged into the correct account and would know to switch to their account when entering notes on a ticket. A color code system would be a quick and easy way to prevent this.
3 votes -
Change Customer Notification for Appointments
We would like to to have the client emailed for new ticket, comments and have the option to email them for appointments. We don't want to update the client each time we shift an appointment in our scheduling. We're an MSP -- things get shuffled around daily. We would like the option to disable or select when a client is notified of an appointment. Thank you!
3 votes -
Notification on Customer Portal (Online Profile)
When clients log onto their portal they can be greeted with a notification that we set up as Admins. This could be something to let them know there is an issue, a new virus, or a sale that you are having.
Almost the same as RS does to let us know when things are 'occurring.'
I would personally also like to be able to add in a link to learn how to use the portal that directs them back to our website and it explains everything they see and how to correctly initiate a ticket or pay a bill.
3 votes -
Create Customer and Invoice
When creating a customer for the first time, it gives two options at the bottom - "Create Customer", and "Create Customer and Ticket". It would be really nice to be able to "Create Customer and Invoice" since we're starting to sell a lot more computers and devices to new clients, and streamlining this at point of sale would be nice.
3 votes -
Allow for generic calendar blocks
Allow for appointments to not need a specific time setting and just allow for a certain number of appointments per day. So when doing field work you can map out your day more efficiently
3 votes -
Inventory import with nested categories
We need to be able to import inventory items into nested categories.
3 votes
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