3762 results found

1. Customizable ticketlabel

   Hi forum!

   We really want to be able to put the customers computer/phone password on the ticket label.
   Imagine how much time it would save, just saying.

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2. Appointment Month Layout

   It would be nice to be able to see the Appointment Module screen in Month view as well as weekly. We book week long appointments by having only one slot available on Mondays. It would be nice for customers to be able to scroll by month rather than weekly.

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3. Asset Categories Needed

   It would be great if we could have the same type of Categories as in the inventory system in the Assets Fields under the Customer Profile.

   This would not only help for Origination, But it would allow us to store things such as passwords, services, printers, network equipment, users passwords, software serials, and much more and be able to organize it.

   Right now a big long list of asset doesn't do us much good. If you have 50 things to put in for a customer it makes it hard to look for that one printer or the software serial or a admin password.

   Adding Categories to the Assets would make life so much better!

   It would be great if we could have the same type of Categories as in the inventory system in the Assets Fields under the Customer Profile.

   This would not only help for Origination, But it would allow us to store things such as passwords, services, printers, network equipment, users passwords, software serials, and much more and be able to organize it.

   Right now a big long list of asset doesn't do us much good. If you have 50 things to put in for a customer it makes it hard to look for that one printer or the software serial or… more

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4. Automatically create tickets with Email Rules using a "Keyword" in body of email

   So we are using email rules and it works well. However, if an email has a keyword in the body, we would like for it to create a specific ticket.
   
   "Low battery" in the email would generate an urgent level ticket for the customer and the battery replacement ticket work sheet. Thanks for listening.

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5. To add more than one tech to a ticket would help, for many of my services require more than one tech.
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6. Add a Quote Tab

   As an IT Professional, we do not estimate the technical work provided to customers. We also do not estimate the inventory needed for the customer. Hard to process a quote under the estimates tab. Will this happen? Would be EXCELLENT!!

   Technical Services - 2.5 hours - installation and set up
   Hardware - $495 PC, $110 240GB SSD, etc

   If quote is accepted, pay upon receipt....this is how I am looking to bill my client. As it stands, I have to use our other CRM to send a quote...

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7. List all ticket comments on customer page

   Prior to using RS, we took all our notes in Google Contacts. It provided a nice list of all appts (although rudimentary) and field techs and shop techs alike could see the history of the customer at a glance.

   We like RS and has lots of good stuff, but it's so hard for techs to see what other techs have done without opening each ticket and reading all the comments. Is there another way to see everything at a glance (and perhaps when contact syncing is fully formed, something that could merge with the Notes field?

   I know you have this for single invoices/tickets, maybe something that can just be output in the contact area summarizing all ticket comments in one customer?

   {{ticketworksheettables_compressed}}

   Prior to using RS, we took all our notes in Google Contacts. It provided a nice list of all appts (although rudimentary) and field techs and shop techs alike could see the history of the customer at a glance.

   We like RS and has lots of good stuff, but it's so hard for techs to see what other techs have done without opening each ticket and reading all the comments. Is there another way to see everything at a glance (and perhaps when contact syncing is fully formed, something that could merge with the Notes field?

   I know you have… more

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8. Woocommerce shipping charges and refunds

   I would love to see the woocommerce integration support shipping charges. At the moment the invoice is created in RepairShopr, less any shipping charges and the payment amount is the same (less shipping charges).

   Secondly I would like to see the refund process working from Woocommerce to automatically issue a refund through RepairShopr.

   As i've found this causes an issue with product quantity discrepancies. If a product is refunded in WC then the quantity is adjusted, but not in RepairShopr. I'm sure this issues wouldn't be an issue if this particular request, the refund feature, was implemented.

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9. Note pad

   It would be really handy to have a note pad on each client file sometimes you don't want to make a ticket just as a not for internal use

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10. Required Customer Fields Small Tweak

    Currently we require that all of our customers provide an email as we deliver invoices and receipts via email.

    However, in the rare occasion that a customer does not have an email or they simply don't want to share it, we need a "fake" email of sorts that we are allowed to enter in the required email field. A default email or something of the like.

    And here's why:
    Since we require an email for creating a new customer, if we have a customer come in that doesn't have one, the manager must then go into the backend of RepairShopr and make changes to the customer required fields. The employee will then be able to add the new customer and then the manager must re-enable the email as a required field. It's a hassle.

    Instead of doing that, lets just have an "email" that allows it to be entered in the field and create the customer. And why not extend that to the phone number field? Sometimes people don't want to provide a phone number and only want to be contacted via email. That's customer service for ya.

    Additionally, maybe that particular keyword "email" that goes in there can be tracked so we can see how many people at the end of the year refused to provide an email or didn't have one. That would be a neat to have data on that but is not necessary.

    Currently we require that all of our customers provide an email as we deliver invoices and receipts via email.

    However, in the rare occasion that a customer does not have an email or they simply don't want to share it, we need a "fake" email of sorts that we are allowed to enter in the required email field. A default email or something of the like.

    And here's why:
    Since we require an email for creating a new customer, if we have a customer come in that doesn't have one, the manager must then go into the backend of RepairShopr… more

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    under review  ·  Rajesh Agarwal responded

    I think you should probably setup a wildcard email for your domain, then you can add emails that are still unique like:

    fake1@mydomain.com
    fake2@mydomain.com

    etc

    If the email says “fake” in it – we won’t actually send the email, but we don’t want an accidental email going to a real domain – like gmail/aol/etc – that can get you blocked from emailing.

    It would be easy to search your database for “yourdomain” and see everyone that provided no email..

11. Show Declined Estimates per Customer profile

    When I'm viewing Estimates for a particular customer, a lot of times it's to be sure that we suggested and quoted for a product that would benefit them. In this case, it was a security suite and firewall unit. Assuming they declined it (because it was never sold), I clicked the SHOW DECLINED button and it just dropped me into a pool of all declined estimates instead of just those proposed to the client. The search filters included aren't useful for finding client-specific estimates.

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12. [API] Ticket priority

    Can you expose the ticket priority property through the REST API?

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13. Allow an option to edit invoices without refunding the payment

    It can be difficult attempting to do an even exchange of products because the current setup requires either deleting the payment or completely refunding the payment to be able to change the product on the invoice. I need the option to be able to reopen the invoice for modification without messing with the payments. With the current method, it screws up our accounting at the end of the day.

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14. adding line item dates

    adding date to individual line items.

    We have business customers who get a single monthly invoice. We can set this up as a recurring invoice and then it pulls all the ticket line items automatically at the end of the month and places them on the invoice. We could possibly be adding anywhere from 10-40 line items in a month. Many of our customers want an easy way to know what day of the month that each line item was performed. The easiest way would be to put a date field for each line item, but you can not edit the line-item fields...

    As a work around, you can put tags in the item description. When I add a line item to an invoice, I've been putting {{ticket_date}} in the item description. This will then put the ticket date from the ticket that the invoice is linked too on the line item.

    If I unlink the ticket from the invoice (such as on recurring invoices), it fails to properly put in the right date because you have multiple tickets involved.

    Possible Solution:

    Would it possible to somehow get a {{lineitemcreation_date}} tag created or at least {{current-date}}. This would allow us to put a line-item date tag in every item description that would automatically populate the date of the line-item. It would ideally need to be changeable as well, but this may do for now.

    What about somehow using the tag from the backend of the ticket timer log somehow. It has a date that auto gets added to a charged item description. I am aware that the ticket timer method can auto-add date of line item, but that is only one entry where it is possible.

    adding date to individual line items.

    We have business customers who get a single monthly invoice. We can set this up as a recurring invoice and then it pulls all the ticket line items automatically at the end of the month and places them on the invoice. We could possibly be adding anywhere from 10-40 line items in a month. Many of our customers want an easy way to know what day of the month that each line item was performed. The easiest way would be to put a date field for each line item, but you can not edit… more

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15. Synchronize purchase order numbers and ship to addresses to Quickbooks

    Along the same lines as many other users here, shouldn't it be a standard feature for RepairShopr to send the customer purchase order number as well as the ship-to address to Quickbooks? We have many customers with different billing and shipping addresses, not to mention multiple locations across the country. This information is a requirement for your customers.

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16. Add Tax by Product Type

    Some of our products have additional taxes and we need to track taxes based on the type of product sold.

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17. Ability to have same email for different customer names

    We have a large client that we deal with that requires us to email counselors that deal with different clients. We need to be able to email an estimate to the counselors for approval but we are unable to add same email twice to 2 different clients.

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18. Be able to CC another email contact when sending canned responses.

    Be able to cc another email contact. We have several companies that have branches all over the country. They send us a ticket which is allocated to their branch, but Head Office wants a copy of the ticket so they know what is going on

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19. Enable turning off initial ticket email for specific ticket types
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20. Add verified checks on Payments page

    Similar to the 'Paid' (green check) verification on the main invoices page. Can you add the same feature to be able to verify by payments on the main payments page? When reconciling our deposits it's much easier to do it by payments instead of invoice..

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