Color Code Tech Accounts
Our techs are constantly entering notes on a ticket logged into another techs account. I would like to have the account color coded in some way so that at a glance the tech would realize that they are not logged into the correct account and would know to switch to their account when entering notes on a ticket. A color code system would be a quick and easy way to prevent this.
3
votes
toby
shared this idea
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Mike H.
commented
I agree this is a great idea and I would find it useful as well. Toby, as a suggestion, you could try what we do and use a generic account for any computer that is shared usage. We have an account called POS User. Then all staff just enter any notes with their initials. It's not perfect, but neither is having techs use the wrong account.