General
3763 results found
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Add Tax by Product Type
Some of our products have additional taxes and we need to track taxes based on the type of product sold.
3 votes -
Ability to have same email for different customer names
We have a large client that we deal with that requires us to email counselors that deal with different clients. We need to be able to email an estimate to the counselors for approval but we are unable to add same email twice to 2 different clients.
3 votes -
3 votes
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Add verified checks on Payments page
Similar to the 'Paid' (green check) verification on the main invoices page. Can you add the same feature to be able to verify by payments on the main payments page? When reconciling our deposits it's much easier to do it by payments instead of invoice..
3 votes -
2 Variable Deposit Button option
We have ran into a problem when it comes to deposits whether we charge the customer up front for a special order (taxed) or a service fee (non-taxed). When we try to add both of these options, it does not show up on the deposits screen. If there was a way to be able to see both of these options it would be very helpful for our reps. Also, is there any possible way to name the deposits for variable amounts if the 2 options are feasible? Thank you for your help!
3 votes -
show the added assets in the New Ticket Window
Right now, you have to open a new window to add assets, and then another window in normal usage where you have a new asset... ideally this would be on the new ticket creation screen, so you're not going through 3 tabs to add an item... or at least keep it to 2, and then show what you have added at the bottom of the page before pressing the "Create Ticket" button
3 votes -
The ability to use repairshopr as a number lookup
I will start by saying this is a bit premature as I haven't yet figured it out from my end, but my staff and myself would like to be able to dial a ticket number into our phones and then have the ticket looked up in RS and the customer called. I thought I would get the idea rolling.
Obviously there would have to be settings as to which number to try first. It would be awesome to just dial the 4 digit ticket number as opposed to the 8+ digit phone number. I'm guessing a similar ability to the…
3 votes -
Sorting Ticket Numbers on the Logistics page.
Seems that the sorting is absent when searching for a ticket to tie in with a part order in Logistics. If we can somehow find a solution so that it would be easier to find the ticket number associated, that would be a huge help!
3 votes -
Due Date emails
A daily email (or on-demand) report to the responsible technician for repairs due on a specific date. Would need to have Customer Name, Ticket #, Description and Due Date.
The technician notification each day does not give tech or customer and cannot be run on-demand
3 votes -
marketr template
I can't believe this is not already the case, but Marketr really needs to have a template feature. I understand that we can edit a message each time it is created, but that makes consistency difficult, and it just takes time. I would like to be able to at a minimum set the default message template to something customized, and have that template automatically generated each time I start a new mailing. Even better would be the ability to have a selection of templates for different type of mailings, like newsletters, marketing campaigns, etc.
3 votes -
Change history for custom fields
Change history in case someone makes a mistake and deletes. This data is important. We are keeping notes about the customer in here.
3 votes -
Reports for staff from their locations
At the moment all the staff can access reports from all shop locations. Can we have the reports limited only to allowed locations for the staff?
Thanks
Bartek3 votes -
Use Ticket Status in Invoice Dashboard
Will you please add the Ticket Status column to the Invoice Dashboard? It would be super helpful to see tickets marked "resolved" but not paid, or maked "new" or "in progress" but paid. Sometimes employees forget to close out a ticket/invoice/update ticket.
3 votes -
Create a report that shows all closed out tickets for a given time as well as all tickets created.
I need this because I use excell for reporting where I need to figure out what we have coming into the shop WoW. The reporting is adventageous with finding this information out. Also, you can see if your employees are using the system correctly come monday when you cross reference what is in the show and what is not.
3 votes -
Adding the referred by menu to the intake form.
I just started using the intake form so customers can enter their own information to create them selves as a customer, open a new ticket and sign a waiver. The referal metric is very important for us and there is currently not an option to add this drop down menu to the intake form.
3 votes -
iPad Screen timeout custom Widget
We are setting an iPad wth the custom check in widget. Our iPad is mounted in a security counter mount, the issue is if someone starts to do a check in then walks away or to come up to the counter the iPad is stuck on the spot they left off. To get back to the home page we have to unscrew the security mount so we can access the home button to start it over. we need a software button to take it back to the widget start page or a auto timeout after no activity.
Some people are…3 votes -
Allow tag for multiple technicians / embedded tech photo in appointment email
Currently the {{techname}} and {{techphoto_url}} tags only associates with the appointment owner and not the Attendees of the appointment.
It would be great if we could include all the attendee names and photo URL's in the appointment email. We are a security company and many of our on-site service calls require multiple technicians. It would be a great way to let customers know exactly who they should be expecting for their visit.
Example:
Hi there!
We wanted to let you know that we have scheduled a field visit with you.Appointment information blah blah blah.
Your Technician(s) for…
3 votes -
Add a price check option to customer kiosk
Sometimes customers ask us to look up parts from our front desk. It would be nice to be able to do a price check on an item in inventory that shows only retail price and hides all the information that they do not need to see.
3 votes -
Creation of Optional and Required Invoice Line Items
All the customer to choose optional invoice line items on top of required items.
Example: Came in for an oil change, but would you like us to replace your wipers and filters why you're here?"
3 votes -
Implement Daily Ticket Limitations
With our current ticketing system, we can put a cap or limit to the amount of tickets that can be created per day.
Any tickets created after the cap are defaulted to the following business day.
With RepairShopr's it seems that there can be an unlimited amount of tickets created on any given day.
For a small business, it can be overwhelming and get confusing, and I believe this would alleviate some of that. Thanks!
3 votes
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