I will start by saying this is a bit premature as I haven't yet figured it out from my end, but my staff and myself would like to be able to dial a ticket number into our phones and then have the ticket looked up in RS and the customer called. I thought I would get the idea rolling.

Obviously there would have to be settings as to which number to try first. It would be awesome to just dial the 4 digit ticket number as opposed to the 8+ digit phone number. I'm guessing a similar ability to the CLID lookup and then I just have to figure out how to get FreePBX to support this on their end.