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commented
@Ryan I think I found the post where you have been investigating this from the PBX end (Asterisk Forums?) Have you had much more luck with this. It looks like you pretty much have it working.
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commented
Good news @Ryan One question though, is it possible to somehow link the phone extensions to a technician so you can see who rang them? Just throwing the thought out there.
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commented
Hi Ryan,
I use FreePBX, it only records inbound calls in the customer data currently. I am starting to think that maybe it doesn't use outbound CID lookup, or somehow caches the inbound, however, it always records the inbound. -
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commented
It doesn't appear to be. I am keeping a close eye on it
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@Admin I believe Tyro like talking integration with people. I am not sure what other users think of this though considering their fees are a bit higher.
Overall I agree PC EFTPoS type integrations would be amazing. It would finally stop my staff from stuffing up EFTPoS transactions, it would also help to link payments to the customers.