Computer Reports
It would be nice to have: When a computer report is attached (like RepairTech's TechUSB/TechWARU) to have an option in settings (if consensus doesn't want) for a Diagnostic note to be automatically added to the ticket. Something like "(name of report) has finished and needs review". Then to change status to "Tech Needed" or something similar. We do this manually now, but over the course of a year the minutes can add up. This automation can save time, money, and possibly bring attention to a ticket more quickly that the diagnostic has finished (faster than changing KVM positions)
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ryan cooper
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Great https://setclockwindows.com update