Multiple Service Boards/Lead Boards
Ability to have multiple ticket service boards. For example in-store tickets, monthly client support, managed anti-virus or managed backup support. That way we can have seperate emails (alerts@domain.com or backup@domain.com) and they would go to those boards so techs know of specific issues.
For leads the ability to have a leads board for potential clients like from website forms, etc. so that sales staff would work that board and then a "tech board" where current clients could email to for support and tech staff would know to work those leads not being confused with sales leads.
Nick Lenius
shared this idea
-
Seankubin
commented
Seconding this. Some of my work is in tickets, others is in outlook to-do, others are written on pieces of paper. If we had multiple ticket boards I could keep all my work in one system. As Nick said, it is important that the boards be able to the mapped to different email addresses. If a clever marketing idea strikes me I want to send it to marketing@domain.com and so on.