General
3762 results found
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Multiple Dashboards Based On Ticket Type Or Tech.
I would thing it beneficial to have multiple dashboards based on ticket type, technician or other sortable field. Right now, I have 112 open tickets in the system. Some are inhouse computer repair acted on by bench techs. Some are phone repairs, acted on by my phone repair tech and others are onsite / B2B service calls acted on by my field engineers. I have multiple displays around my shop, wall mounted all running RepairShopr. They now all display the dashboard, but with every ticket verses tickets specific to that business area. To show open repair tickets for phone repairs…
4 votes -
Change tax rate for recurring invoices
I noticed you can't change the sales tax type for recurring invoices. Please add the option similar to the current invoices for this.
4 votes -
Adding asset to ticket by scaning barcode
Would be great to be able just go into the ticket and there add asset by just scaning barcode on asset field. Now you have to choose from the existing assets, but in my case when customer has 5 same assets it is not possible to choose the right one, or you have to look on some extra numbers etc. We are using barcod scanners a lot :)
4 votes -
SKUs should have a cost and quantity
Inventory items should not have a cost. Product instances should.
Each vendor SKU should have a quantity and cost associated with it. (Vendors may sell the same product in different quantities and at different prices.) When a purchase order is checked in, that information should pass to the product instance.
As it is, I cannot order the same item from multiple vendors and I cannot manage volume purchases.
4 votes -
Appointment reminders should go to the assigned contact of the ticket.
I created an appointment from inside a ticket, and the confirmation email went as expected to the ticket's assigned contact, but the problem is that the appointment reminders went to the primary contact, who rang me to ask what it was all about.
Unless you are dealing with customers that have only one contact, the primary one, this is a PITA to have to remember to turn off appointment reminders every time you create an appointment with a secondary contact.Is there any way to set the reminders to go where they should, ie the person (contact) who I made…
4 votes -
Ability to edit item price in invoice via RepaiShopr Lite iOS APP :)
Amazing job on the app guys! Fast check in process, user friendly interface. Only thing is, that when we have to edit a price we always find ourselves having to switch to a computer when a price in an invoice needs editing and slows down the workflow. I may be wrong but shouldn’t be too hard to implement. Would immensely appreciate it. Thanks in advance! You can do it guys we believe in you!
4 votes -
Deposits to Invoice instead of Payment Screen
Currently, when going through the deposit taking workflow, you're taken directly to a payment form once the amount of the deposit has been entered, or a preset deposit selected.
We like to include notes about what it is our customers are paying for on the invoice, how long the warranty will be, etc. It is impossible to have predefined deposits for the wide array of parts that we might order, for example.With the current system, my technicians are supposed to disregard the default payment screen, go over to invoices, and then input notes before processing payment.
On occasion, someone…
4 votes -
RMA Product Instance #/SKUs next to item for checking
In the RMAs list currently, if I add multiple items of the same product, I can't tell the difference via SKU/Product Instance #. It would be nice to see the SKU/Product Instance next to the part I'm returning so I can easily tell which ones I've entered and in the event I need to remove one, I don't remove the wrong one or have to remove them all to find the right one.
4 votes -
Asset Status
Could you please look at adding "Disable / Enable" status to Assets. We are in need of options to better manage Assets & associated recurring RMM billing.
Ability to Disable Assets ( this will remove the Asset from RMM billing )
Abillity to Enable Assets ( resume RMM billing)
Veiw Disabled Assets ( show history same as inventory)
Rgds,
Peter4 votes -
Ticket status triggers label to be printer automatically
set up an automation that will automatically trigger a ticket label to print once the ticket is set to a specific status.
4 votes -
The Ability to Separate the emailing of invoices from the main company contact
It would be great if we could exclude the main company contact with in the client from having to get all the invoices as well. (basically nice to have the ability to email invoices to certin accounts people only and not have to have the main contact receiving them as well)
4 votes -
General feeling of submitting ideas to Repairshopr
I would just like to ask fellow users of Repairshopr how they feel about the level of support and feedback given to them in relation to submitting ideas
My experience is that it seems we generally ignored in relation to submitting ideas as 90% of the posts go unanswered from staff which is unfortunate and kind of makes the idea of having this functionality seem questionable when all we are doing is trying to help make a better product and experience.
4 votes -
Recuring invoice reference
Recuring invoices need an automatic reference applied. For example: For service due in November, add a Reference of November IT Support Services. This way the client can see what month the recurring in voice is for, or what it is for etc...
We often raise an invoice in the month prior for service next month to ensure it is paid on time.4 votes -
inventory
Partial Inventory - I have been using RS for automotive services and it has worked perfectly except for one flaw and that is the inability to Track partial inventory. Example Fluids - a car gets an oil change that requires 4.5 Qts. I either have to charge extra at 5 qts or loose and charge for 4qts. I know not all items can be accounted for int his way so, the ability to allow or disallow it for specific items would be awesome!
4 votes -
Stop the Ticket Timer When...
I wish the Ticket Timer would be automatically stopped when the ticket is marked resolved, or the person who owns the ticket logs out for the day.
4 votes -
Email Template for New Tickets
This suggestion was found twice already in other suggestions. Both times the suggestions were marked "Completed" but according to RS Support, this is not possible...??
In my business I offer a pickup and delivery service for computer repair. When a customer calls, I capture their information and create them as a customer in RS, I then use the button "Create Customer and Ticket".
When a ticket is created this way, I want my customers to be notified that, in fact, a ticket was JUST opened. This way I can write up the New Ticket Email template to cover things like…4 votes -
Enable use of tildes in comments.
Occasionally I use tildes as shorthand for 'approximately', but when I enter a comment into repairshopr containing a tilde it appears as a dash. Would be nice to have the character read correctly.
4 votes -
Option to deduct prepay hours at ticket level
Situation:
Customer is on a contract and has pre-paid hours. A job takes 1 hour and no hardware is supplied, so only 1 pre-paid hour should be deducted. There is no need for an invoice because it would just create a zero charge invoice and that creates paperwork for no reason.Solution:
Have the option to deduct the hours at the ticket level when the hours are 'charged' using a Labour line item.This allows for the ticket to be used to track prepay hours usage on both sides - customer and admin.
4 votes -
Comment type and public/private for canned responses.
Would be nice to have the option for canned responses to be configured as public/private as well as comment type (Diagnosis, Parts Ordered, Parts Arrived,etc).
4 votes -
SMS Invoice or Estimate to Customer
Have the ability to SMS an invoice or estimate as a link to a customer's mobile number. A competing work flow software (Servicem8) allows sending an invoice or estimate as a link to their mobile number, and the customer clicks the link to view/pay or view/approve the invoice or estimate.
4 votes
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