General
3763 results found
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Add the ability to pause time tracking
Add the ability to pause time tracking instead of just ending.
4 votes -
Turn off Autoprint on certain payments
It would be nice to be able to enter a certain payment type other than cash or credit card which does not automatically print a receipt but keep the receipt printing automated for cash and credit transactions.
4 votes -
GPS to mobile app to track techs
Please add GPS for techs in field as we can track them and be able to check on them at any time. This is huge so we can give ETA to customer keeping them in the loop is supper important
4 votes -
Autoprinter pops up every few seconds when our internet is down.
I know that autprinter needs internet to work, but is there a way to disable the pop up warning for it? Our internet was out all day yesterday and our secretary basically had to click out of the error every few seconds. It made it hard for her to type any documents or anything. Let me know what to do.
4 votes -
Custom Social links
Would be possible to add in custom social links, i.e. Instagram, Linkdin etc?
4 votes -
Bulk Action to Re-Sync Invoices to Xero after Rate Exceeded Error
We generate a lot of recurring invoices each month. This has just started happening - Xero returns an error: Rate limit exceeded: XXXX requests left for the day, 37 seconds until you can make another request. I have to manually open each invoice and re-sync it to Xero to resolve. It would be much more efficient to either fix the rate error - or: create a bulk action to re-sync seleceted invoices
4 votes -
Autoprinter no longer opens cash draw. Can we make it so that it does again?
The Printer is configured correctly and pops the draw from any other application, except autoprinter.
This was working until about a month ago. The device is a Epson TM88-V if that's important!
4 votes -
4 votes
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Autofill for Ticket Title
Either remove the Ticket Title autofill or set up an option to turn it off.
4 votes -
Ticking off multiple invoices as paid under invoice manager
We use repairshopr with xero and would like to be able to simply "tick-off" an invoice as paid within the invoice manager section of RepairShopr.
This would save a lot of time as opposed to clicking on each individual invoice number and clicking the QuickPayment button.
This functionality would be very nice indeed!
4 votes -
Having the option for ticket comment emails to come from 'company name', not 'employee name'
At the moment, when any employee sends a ticket comment email from the system, the customer receives an email from that employee, not from the company.
We use certain email addresses for certain communication types with customers; enquiries@, admin@, invoices@, etc, and would like to be able to set a generic email address for the comments to come from (I just found out it's not possible at the moment).
This would prevent the issue we're having at the moment, where customers call the shop looking the speak to the tech that was working on the device, rather than letting the…
4 votes -
ID Verification for Payment by Check
As a business owner check fraud is a big deal. I would like to see repairshopr add a data field to log a customers drivers license ID number when accepting a check as a form of payment. additionally for situations with employees It would be great to have the optional ability (setting) to require this field when taking this method of payment.
4 votesWe don’t have a required field but could you use the Reference field for this (in addition to the check number)?
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Allow customized estimates
In the Estimates, nowhere in each line item does it show the cost of the item including tax. This can be problematical as my customers are often confused what the savings or extra cost would be if they added or subtracted an item (all prices here in Australia are quoted including tax)
4 votes -
Set Different "Reorder At" and "Desired Stock Level" Defaults
Every time we add a new product (or worse, a new location) all of our inventory alerts go haywire. New products are set to default values of InStock(0), ReorderAt(2), and DesiredLevel(blank), which immediately throws up false alerts for inventory.
With adding a location, the new location sets those defaults to EVERY single product; meaning we have to go into every single product and update those values for each one. This is awful, and really needs a new set of "defaults" to make scaling simpler.
Can you please change the defaults for new products and locations to be InStock(0), ReorderAt(blank), and…
4 votes -
Electronic signature after payment for credit card only
After we enabled electronic signature using the topaz pads I've had some complaints from my employees. While It works great if we're processing a credit card payment through repairshopr, It's a little less slick when taking other payments like cash, or check. The system still asks for an electronic signature even though it's not really necessary (with cash especially). Customers would inevitably feel weird if asked to sign after paying with cash. And the system won't automatically print out a receipt unless you sign.
The only thing I could see them signing for with a cash or check payment method…
4 votes -
OpenDNS Umbrella Intergration
OpenDNS is integrated with AutoTask and Connectwise but it would be awesome to add RS to the list. They were purchased by Cisco I believe so they are an excellent malware and security addition for any MSP.
4 votes -
Updates to Recurring Invoice Schedules
Just some minor ideas we'd like to see integrated into the recurring schedules model now that we're starting to heavily move into recurring revenue plans. These would be nice upgrades:
Allow us to set the schedule template defaults for fields like "Invoice Billing Terms" and "Period Mode". At minimum, make the default "blank" so we know to update it. Currently, it looks like correct values are set after the template is created, and most techs only pay attention to the fields that are blank ("Employee" and "Location").
Allow ALL options of schedules to be set from the "Make Recurring" button…
4 votes -
Reference Additional Addresses in Templates
I really like the additional address feature on the customer profile. I would like it even more it there was a way to reference them, like you can the main address, in templates like invoices and receipts.
4 votes -
Invoice & Estimate improvement
I would like to see the option on invoices and estimates to show what total one time charges would be and another section that shows what recurring monthly charges would be.
Example: We do a firewall sale, one time fee $499.00, ongoing monthly fee of $150.00
Or another example would be we invoice client for web hosting
Option 1: Yearly Payment of $250.00
Option 2: Monthly Payment of $25.00
As it is now we have to send two invoices and void the one they don't want. It gets confusing.4 votes -
Where the Android App opens from notification screen
When I receive a notification from the android app and select the notification to act upon it, it simply opens the repairshopr app to the main screen which lists the customers. This should open at a minimum to the ticket, invoice, or quote that the notification is referencing. It is not useful at all to have to recall which ticket number that the notification is about and then seek it out. it makes the app useless to me.
4 votes
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