General
3763 results found
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The Ability to Separate the emailing of invoices from the main company contact
It would be great if we could exclude the main company contact with in the client from having to get all the invoices as well. (basically nice to have the ability to email invoices to certin accounts people only and not have to have the main contact receiving them as well)
4 votes -
General feeling of submitting ideas to Repairshopr
I would just like to ask fellow users of Repairshopr how they feel about the level of support and feedback given to them in relation to submitting ideas
My experience is that it seems we generally ignored in relation to submitting ideas as 90% of the posts go unanswered from staff which is unfortunate and kind of makes the idea of having this functionality seem questionable when all we are doing is trying to help make a better product and experience.
4 votes -
Recuring invoice reference
Recuring invoices need an automatic reference applied. For example: For service due in November, add a Reference of November IT Support Services. This way the client can see what month the recurring in voice is for, or what it is for etc...
We often raise an invoice in the month prior for service next month to ensure it is paid on time.4 votes -
inventory
Partial Inventory - I have been using RS for automotive services and it has worked perfectly except for one flaw and that is the inability to Track partial inventory. Example Fluids - a car gets an oil change that requires 4.5 Qts. I either have to charge extra at 5 qts or loose and charge for 4qts. I know not all items can be accounted for int his way so, the ability to allow or disallow it for specific items would be awesome!
4 votes -
Stop the Ticket Timer When...
I wish the Ticket Timer would be automatically stopped when the ticket is marked resolved, or the person who owns the ticket logs out for the day.
4 votes -
Email Template for New Tickets
This suggestion was found twice already in other suggestions. Both times the suggestions were marked "Completed" but according to RS Support, this is not possible...??
In my business I offer a pickup and delivery service for computer repair. When a customer calls, I capture their information and create them as a customer in RS, I then use the button "Create Customer and Ticket".
When a ticket is created this way, I want my customers to be notified that, in fact, a ticket was JUST opened. This way I can write up the New Ticket Email template to cover things like…4 votes -
Enable use of tildes in comments.
Occasionally I use tildes as shorthand for 'approximately', but when I enter a comment into repairshopr containing a tilde it appears as a dash. Would be nice to have the character read correctly.
4 votes -
Option to deduct prepay hours at ticket level
Situation:
Customer is on a contract and has pre-paid hours. A job takes 1 hour and no hardware is supplied, so only 1 pre-paid hour should be deducted. There is no need for an invoice because it would just create a zero charge invoice and that creates paperwork for no reason.Solution:
Have the option to deduct the hours at the ticket level when the hours are 'charged' using a Labour line item.This allows for the ticket to be used to track prepay hours usage on both sides - customer and admin.
4 votes -
Comment type and public/private for canned responses.
Would be nice to have the option for canned responses to be configured as public/private as well as comment type (Diagnosis, Parts Ordered, Parts Arrived,etc).
4 votes -
SMS Invoice or Estimate to Customer
Have the ability to SMS an invoice or estimate as a link to a customer's mobile number. A competing work flow software (Servicem8) allows sending an invoice or estimate as a link to their mobile number, and the customer clicks the link to view/pay or view/approve the invoice or estimate.
4 votes -
Enable Quickbooks online inventory and Purchasing
We need to use QB inventory and purchasing.
Enable RS to read and write to those functions rather that RS inventory and purchasing.4 votes -
Link Inventory Products to Repairs within Repair Widgets
An ability to link Inventory Products within a Repair Widget.
A customer requires a repair to a Phone, they visit a webpage, displaying the widget. They're then able to pick a repair i.e. Broken Screen an at the same time see the cost of that repair while booking in, streamlining processes.
I've seen other repair companies offering this service through their Management System.
4 votes -
Refunds in commission reports
When I pull monthly commission reports, the refunded invoices are not listed. Employees get paid on those sales. Even worse, if they refunded a invoice and did a new one, they get paid on both of them. This flaw has cost me over a thousand dollars out of pocket until I discovered it. Now I have to do a refund report for the month and manually add it to each employee. The refund report does NOT include the employee information either, so I have to look each refund invoice up just to see whose it was. I suggest this get…
4 votes -
Integration with FreedomVoice
We would love to see an integration for FreedomVoice the way that Free PBX works. When a caller calls in, it would be nice to have RepairShopr see that incoming call and list information on our screen to directly open the client's account.
Freedomvoice has provided me a link to their WebService API (SOAP based API).
Here is their page: https://webservices.freedomvoice.com/freedomapi/freedomapi.asmx
4 votes -
Appointment Core integration
Integration with Appointment Core would be great.
4 votes -
Internal Communication System
My team and I have been working from home since COVID. We're mostly taking remote tech support work at this time.
We need a way to communicate on tickets, internally. Right now we make a "hidden comment" but those are very imperfect, so we also follow up with a text outside the system..."please review RS#xxxx". This also is a PITA.
I would love some tagging system like if I want to send a message to another tech I can @ them in a ticket. Having an internal message area where we can review all communications would be great too.
Can…
4 votes -
Automatically apply customer credit(s) to non-recurring invoices
There is a function to do this with recurring invoices, can we make this applicable to non-recurring ones now too please?
4 votes -
New Outtake Form on Reworks
There needs to be an option for a new outtake form on a rework job instead of copying the old outtake signature to the new ticket. Maybe an option to either copy or not, that way when a customer comes to pickup the rework, they can sign that they are picking it up again.
4 votes -
Duplicate Category Editor (Inventory Preferences)
It would be great if we could duplicate devices on this and just change the main Subheader of the new clone. Instead of having to create devices one by one.....
4 votes -
Change SMS template {{invoice_total}} when sending "Completed with invoice" SMS
The {{invoice_total}} tag that is included in the default SMS template sent when a ticket is marked completed (and has an invoice attached to it) sends a complete total for the invoice that disregards any pre-payments or deposits made, I'd suggest you change this to include the BALANCE DUE total on the invoice which would cover every business who uses your software's needs, including the ones (like us) who may get pre-payments/deposits for certain parts or flat rate services.
This has caused several panicked or angry customers to call for an explanation from us over time :)
I attempted to…
4 votes
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