General
3762 results found
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Add Assigned Contacts from Customer Database
Assigned Contacts is a great feature, but to make it a bit more powerful, could you make it so assigned contacts actually creates a new customer. So an assigned contact is more of a linked profile.
This way we could have Bob as part of company ABC, Bob is ABC's assigned contact so we contact Bob for all ABC's repairs, But then Bob needs his personal device repaired. So Bob's partner Alice bring in his phone. We make Alice, Bob's Assigned contact, as we can't contact Bob at work. Then next time We may need to contact Bob if Alice's…4 votes -
Add the ability to select ticket items individually and send to invoice
Instead of "Make Invoice" pushing all unbilled ticket items to an invoice, it would be very helpful to have the ability to tick the items you want to bill and then push to invoice. I realise that I can currently edit the new invoice and push line items back to unbilled on the ticket, but we have some tickets that have hundreds of hours on them and to be able to select the line items to be invoiced before "Make Invoice" would save a lot of time removing the unwanted line items from the new invoice.
4 votes -
Assign a Position to a Job
E.g what workbench it's on, what collection it's on. We currently write it on the worksheet but it gets lost within entries if there are multiple. Would be really useful to look at the job and see instantly where it is. (Maybe under the subject)
4 votes -
Format estimates so they don't appear as jumbled text
It would be nice to have estimates not look like a jumbled wall of text.
I generally create estimates so they are easy to read, that all goes away once I click Save. It then turns into a wall of text that no one is going to want to read. It looks sloppy and unprofessional.Please add the ability to format estimates. Thank you.
4 votes -
Repairshopr auto re-ordering from Amazon
Whenever I input an invoice for an item that is in inventory. i.e. iphone 6 lcd repair. I want the inventory system setup, to automatically re-order an Iphone 6 lcd from my supplier (amazon or ebay). I have heard of some users being able to pull in tax or inventory info from Amazon. Can tell my Aleksa to reorder parts as well, if that helps. Problem is, people forget things, this system would never forget.
4 votes -
Adding attachments to refurbs
It would be neat to be able to add screen shots and work reports in the refurbs section.
4 votes -
Invoice Quick view
add an email button to it, to quickly email invoices to clients
4 votes -
Refurb reports
We should be able to run reports on Refurbs, refurb status etc...
4 votes -
Labels for units in refurb line
Similar to ticket labels but to ID refurbs on bench/shelves/waiting on parts etc
4 votes -
Enable recurring tickets for weekdays.
Currently, we have to come in Monday and delete useless recurring daily tickets from the weekend.
4 votes -
Allow the ability to rename/edit payment methods
Would be very handy to be able to rename payment methods rather than having to delete and create new. We've switched finance companies a few times and the initial payment was setup using the no longer used company name and it confuses staff.
RS support tell me that deleting and creating a new payment method has negative affects on past reports and not to delete the method.
4 votes -
Per Day Appointment booking
Right now, you can't change hours for individual days on the appointment booking module in Custom Widgets. Right now, we have a custom widget for appointment booking, but it won't let us make Saturday hours shorter than weekday hours. Seriously?
4 votes -
Make tickets resolved report sortable by type
it would be useful to have the "Tickets Resolved" report sortable by ticket type. (Say, in-store, on-site, remote support).
Right now I have to export all tickets, sort by ticket type, then ticket status.
4 votes -
merge assets
Please add the ability to merge assets. When deploying Kabuto agents to existing customers, it creates duplicate assets. I would love to merge these and retain the existing history on the new Kabuto asset.
4 votes -
Pending Ticket Charges
Would it be possible to display the Pending Ticket Charges on estimation page, same as its display on invoice page? because any previous pending ticket chargers would need to be added to estimate for customer approval. spacially business customer issuing PO as per to the Estimation and we can issue invoice reference to customer PO.
So, any pending charges must need to be included in estimate before it goes to Invoice.therefor kindly add this option to estimate page same as in invoice page.
4 votes -
Add "Reason for Rework" popup on rework tickets
Add a pop-up, so when a rework ticket is opened it allows the tech to put in the reason for the rework.
Even better make it so when we run the rework report it shows the reasons next to the ticket!
This would be a nice feature so managers and owners can track if there are any part issues.
4 votes -
Scheduler - See techs calendars and unscheduled tickets
Would be great to have a better scheduler feature. See an overview of all techs calendar and filter by tickets that haven't been scheduled. This way a manager can assign tickets to a technician who has free time. Also makes sure that all tickets are scheduled at a certain time and don't get missed.
4 votes -
Allow us to add an approval check box that can face the customers in tickets
Would it be possible to add a feature where we can allow a checkbox or
button to the customer side of the ticket? It would be great if this could
change the ticket from not approved to approved status. But even if its
just an update that would be fine for us.
If not what about putting an option for the worksheets to face the
customer? In the worksheet we have a drop down for approved or not
approved. But on the customer side it only shows the worksheet name and
question?4 votes -
Make Bundled Items Stackable in Estimates/Invoices
Currently, when you add a bunch of bundled items to a Ticket or Estimate/Invoice, you get a separate line item instead of combining the quantity. It would be neater if we could edit the quantity and stack the items so that the results don't appear so messy.
4 votes -
Don't allow an uninvoiced ticket to be resolved without a reason.
If you resolve a ticket they go away, if someone resolves a ticket that should have been invoiced we lose that money. if RS forced you to supply a reason and that was added as a private comment to the email (or even added to the communication log as (ticket #4456 marked resolved with no invoice. Reason: "this reason")
4 votes
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