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Internal Communication System

My team and I have been working from home since COVID. We're mostly taking remote tech support work at this time.

We need a way to communicate on tickets, internally. Right now we make a "hidden comment" but those are very imperfect, so we also follow up with a text outside the system..."please review RS#xxxx". This also is a PITA.

I would love some tagging system like if I want to send a message to another tech I can @ them in a ticket. Having an internal message area where we can review all communications would be great too.

Can I get some votes on this please?!

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matt shared this idea  ·   ·  Report…  ·  Admin →
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  • Stuart Ward commented  ·   ·  Report

    We use Teams to great effect and repairshopr seems to have abandoned this place

  • Nea Pho commented  ·   ·  Report

    Nothing new on this feature?

    Could be very helpful.

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