Comment type and public/private for canned responses.
Would be nice to have the option for canned responses to be configured as public/private as well as comment type (Diagnosis, Parts Ordered, Parts Arrived,etc).
4
votes
The Hard Drive
shared this idea
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Ryan (CTO, Pinellas Computers)
commented
This is a great idea. It’s far too easy for people to commit responses improperly. There are many combinations of subject and delivery that can go not as planned.
It would also be nice to change the drop down to have more differentiated names for ticket comment types. Eg:
Emailed Message
Texted SMS
Public Comment
Hidden Note