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3762 results found

  1. Enable Quickbooks online inventory and Purchasing

    We need to use QB inventory and purchasing.
    Enable RS to read and write to those functions rather that RS inventory and purchasing.

    4 votes
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  2. Link Inventory Products to Repairs within Repair Widgets

    An ability to link Inventory Products within a Repair Widget.

    A customer requires a repair to a Phone, they visit a webpage, displaying the widget. They're then able to pick a repair i.e. Broken Screen an at the same time see the cost of that repair while booking in, streamlining processes.

    I've seen other repair companies offering this service through their Management System.

    4 votes
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  3. Refunds in commission reports

    When I pull monthly commission reports, the refunded invoices are not listed. Employees get paid on those sales. Even worse, if they refunded a invoice and did a new one, they get paid on both of them. This flaw has cost me over a thousand dollars out of pocket until I discovered it. Now I have to do a refund report for the month and manually add it to each employee. The refund report does NOT include the employee information either, so I have to look each refund invoice up just to see whose it was. I suggest this get…

    4 votes
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  4. Integration with FreedomVoice

    We would love to see an integration for FreedomVoice the way that Free PBX works. When a caller calls in, it would be nice to have RepairShopr see that incoming call and list information on our screen to directly open the client's account.

    Freedomvoice has provided me a link to their WebService API (SOAP based API).

    Here is their page: https://webservices.freedomvoice.com/freedomapi/freedomapi.asmx

    4 votes
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  5. Appointment Core integration

    Integration with Appointment Core would be great.

    https://www.appointmentcore.com/

    4 votes
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  6. Internal Communication System

    My team and I have been working from home since COVID. We're mostly taking remote tech support work at this time.

    We need a way to communicate on tickets, internally. Right now we make a "hidden comment" but those are very imperfect, so we also follow up with a text outside the system..."please review RS#xxxx". This also is a PITA.

    I would love some tagging system like if I want to send a message to another tech I can @ them in a ticket. Having an internal message area where we can review all communications would be great too.

    Can…

    4 votes
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  7. Automatically apply customer credit(s) to non-recurring invoices

    There is a function to do this with recurring invoices, can we make this applicable to non-recurring ones now too please?

    4 votes
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  8. New Outtake Form on Reworks

    There needs to be an option for a new outtake form on a rework job instead of copying the old outtake signature to the new ticket. Maybe an option to either copy or not, that way when a customer comes to pickup the rework, they can sign that they are picking it up again.

    4 votes
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  9. Duplicate Category Editor (Inventory Preferences)

    It would be great if we could duplicate devices on this and just change the main Subheader of the new clone. Instead of having to create devices one by one.....

    4 votes
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  10. Change SMS template {{invoice_total}} when sending "Completed with invoice" SMS

    The {{invoice_total}} tag that is included in the default SMS template sent when a ticket is marked completed (and has an invoice attached to it) sends a complete total for the invoice that disregards any pre-payments or deposits made, I'd suggest you change this to include the BALANCE DUE total on the invoice which would cover every business who uses your software's needs, including the ones (like us) who may get pre-payments/deposits for certain parts or flat rate services.

    This has caused several panicked or angry customers to call for an explanation from us over time :)

    I attempted to…

    4 votes
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  11. Add the ability to pause time tracking

    Add the ability to pause time tracking instead of just ending.

    4 votes
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  12. Turn off Autoprint on certain payments

    It would be nice to be able to enter a certain payment type other than cash or credit card which does not automatically print a receipt but keep the receipt printing automated for cash and credit transactions.

    4 votes
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  13. GPS to mobile app to track techs

    Please add GPS for techs in field as we can track them and be able to check on them at any time. This is huge so we can give ETA to customer keeping them in the loop is supper important

    4 votes
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  14. Autoprinter pops up every few seconds when our internet is down.

    I know that autprinter needs internet to work, but is there a way to disable the pop up warning for it? Our internet was out all day yesterday and our secretary basically had to click out of the error every few seconds. It made it hard for her to type any documents or anything. Let me know what to do.

    4 votes
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  15. Bulk Action to Re-Sync Invoices to Xero after Rate Exceeded Error

    We generate a lot of recurring invoices each month. This has just started happening - Xero returns an error: Rate limit exceeded: XXXX requests left for the day, 37 seconds until you can make another request. I have to manually open each invoice and re-sync it to Xero to resolve. It would be much more efficient to either fix the rate error - or: create a bulk action to re-sync seleceted invoices

    4 votes
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  16. Autoprinter no longer opens cash draw. Can we make it so that it does again?

    The Printer is configured correctly and pops the draw from any other application, except autoprinter.

    This was working until about a month ago. The device is a Epson TM88-V if that's important!

    4 votes
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  17. Taking payments through Square no longer prompts to Resolve open ticket

    4 votes
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  18. Allow common/favorite parts to be saved in Parts section

    It would be very helpful to be able to store information for parts we need to order all the time and generally do not keep in stock. For example, when creating a Part Order for a ticket, it would be great to be able to either manually type in the part information (as you can now) and select from a drop down menu of common parts. Kind of like the Inventory section, but instead of saving info for parts you have in stock, simply bookmarking/earmarking common part info to be used repeatedly when creating Part Orders.

    3 votes
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    under review  ·  0 comments  ·  Admin →
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  19. Ticket title on the dashboard description

    It would be very helpful to have the ticket title apart of the dashboard short description. (Email isn't helpful at a glance if space needs to be made)

    3 votes
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  20. partner with a developer that allows you to check the status of a device when entering the device IMEI/MEID when purchasing a device.

    When purchashing a device from the product, we enter a unique ID such as the IMEI or MEID. There should be a way to check the device to see if it is blacklisted, reported stolen, or locked to a network. Also, after purchasing a device from someone, if the device comes back as stolen or black listed, we should be able to block that customer from selling devices to our store again.

    3 votes
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