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3763 results found

  1. See Recurring Tickets appear as an Appointment in Calendar

    We have several technicians in our company all of whom fields calls and set appointments throughout the day. We use the Calendar as to not double-book a technician for a given time/day. It would be good to have the recurring tickets to also have a recurring appointment on the calendar to eliminate confusion. Appreciated much!

    4 votes
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  2. make the open invoices amount show actual amount due (not total of invoices not excluding payments already made)

    Currently the open invoices amount shows the total due from the sum of all open invoices. If a person has a $1000 invoice and has paid $999 of their invoice and just has an open balance of $1, it still counts as if they owe $1000 in that grand total. This leads to skewed numbers when trying to look at your receivables!

    4 votes
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  3. Email invoices to customers.

    It is beyond me as to why you can not email an invoice to a customer. You can not email a contact of a main account. You can not email a contact when the main account does not have an email. In certain cases, even when the main account and the sub account has an email you can't email. Worst of all, you can't just email an invoice to an email address of your choosing. This is a monthly subscription service and it's missing the very basics of emailing customers.

    As I said, it's completely beyond me as to why…

    4 votes
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  4. Add a column to Purchase Order to associate a ticket # or estimate #

    I would find it extremely helpful to be able to
    associate a Ticket # or Estimate # or customer name to a line item in a
    Purchase Order in order to speed up parts disbursement and Ticket status changes. Maybe add a column entitled "Notes"?

    4 votes
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  5. Sync inventory with XML from suppliers

    That would be nice if we could sync inventory with XML from our suppliers. We have multiple suppliers for different parts and would like to sync it in Repairshopr.

    4 votes
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  6. Pending Ticket Charges

    Would it be possible to display the Pending Ticket Charges on estimation page, same as its display on invoice page? because any previous pending ticket chargers would need to be added to estimate for customer approval. spacially business customer issuing PO as per to the Estimation and we can issue invoice reference to customer PO.

    So, any pending charges must need to be included in estimate before it goes to Invoice.therefor kindly add this option to estimate page same as in invoice page.

    4 votes
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  7. Make Bundled Items Stackable in Estimates/Invoices

    Currently, when you add a bunch of bundled items to a Ticket or Estimate/Invoice, you get a separate line item instead of combining the quantity. It would be neater if we could edit the quantity and stack the items so that the results don't appear so messy.

    4 votes
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  8. Adding asset to ticket by scaning barcode

    Would be great to be able just go into the ticket and there add asset by just scaning barcode on asset field. Now you have to choose from the existing assets, but in my case when customer has 5 same assets it is not possible to choose the right one, or you have to look on some extra numbers etc. We are using barcod scanners a lot :)

    4 votes
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  9. CID Phone Log Report

    New Report Idea:

    We use the CID lookup feature with our Asterisk PBX phone server and it is amazing. The only thing that would make all of that data even better is if there were a daily reports with all CID lookups that were issued (aka every customer who called in).

    It could simply be a table with the following columns:
    Date, Time, Customer Name (as a link), Phone Number, Related Ticket (if any) (as a link), and Ticket Status.

    I know some of this data is already mixed in with the Communication Log Report; but that also has tons…

    4 votes
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    planned  ·  4 comments  ·  Admin →
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  10. Option for Monthly Invoices to include Ticket Details / Information

    For some businesses we do several tickets and invoice them all at once at the end of the month. Currently your shopping cart feature allows us to bill this way, however when the invoice prints it does not show any other details other than the ticket number. It would be great to have a feature where it sends / prints ticket details along with the invoice so they have a complete over-view of what they are being charged for.

    The online system for customers / clients to log in to see their account only let's them see current owed money…

    4 votes
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    under review  ·  0 comments  ·  Admin →
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  11. Unconfusing the emails and CC emails.

    When a customer sends an email in to Repairshopr to create a ticket there is no reference made to anyone that was CC'd on that email and replies do not get set to additional people. Please include any CC'd people in the additional email fields when creating a new ticket, and have those names listed in the Ticket Info and have a field in the comments area showing who each comment was sent to.

    4 votes
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    started  ·  6 comments  ·  Admin →
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  12. Toggl Time Importing

    We are currently looking to integrate RepairShopr with Toggl time keeping. The issue we are having is that it is very redundant to have to import the Toggl time into each specific ticket. If there was a way that it automatically imported the time from Toggl to each ticket time is logged to it would make the process much for efficient as well as keep better track of time making sure that no time is left out.

    4 votes
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  13. Allow quantity adjustment on entered/posted line item

    Once we enter a line item under "View / Add Charges on Ticket", we are unable to adjust the quantity. At times we will need to adjust the quantity after the line item after it has been entered, or if we make a mistake. As of now, it looks like the only way to do this is to copy the description charge, delete the entry and add a new one. That is lots of work for a minor adjustment.

    4 votes
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  14. MATCH and SUGGEST existing Contacts based on SURNAME, NICKNAME or MISSPELLING

    We need a solution to all of the customers who have proper surnames that are wildly different from their nicknames or callnames. I don't know who the genius was that decided nicknames could be spelled completely different than the proper name; but they make me hate life sometimes. Here are some examples of SURNAME:NICKNAMES that are often COMPLETELY different than what we are trying to lookup:

    Bill:William
    Dick:Richard
    Jerry:Gerald
    Bob:Robert

    Another issue is misspellings of names that can be spelled in different ways. There are all kinds of ways to spell certain names, and there's no way to know without…

    4 votes
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  15. Allow Stripe refunds

    Since Stripe is integrated for receiving payments, we should be able to issue refunds the same way.

    4 votes
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  16. Separate identity for each shop in a big chain

    We have 3 different shops and want to share the customer database and parts list between shops, but each location needs to have its own identity.

    I have logged in as a customer with the ticket and surname, but this does not show the location in the top black bar relating to the shop they booked into which could be confusing to the customer if the shops names are not all the same.

    I know the alternative would be to have 3 separate RepairShopr accounts, but this will not allow ticket sharing and parts sharing.

    4 votes
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  17. partner with a developer that allows you to check the status of a device when entering the device IMEI/MEID when purchasing a device.

    When purchashing a device from the product, we enter a unique ID such as the IMEI or MEID. There should be a way to check the device to see if it is blacklisted, reported stolen, or locked to a network. Also, after purchasing a device from someone, if the device comes back as stolen or black listed, we should be able to block that customer from selling devices to our store again.

    3 votes
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  18. Being able to Verify Returning Customer Information on the New Ticket like you guys have it on New Check-In

    You guys need to allow us to verify Returning customer information to make sure it's up to date when clicking on the NEW TICKET button, the same way you guys have it on the NEW CHECK-IN button. It allows us to make sure the information on the NEW TICKET is gonna have updated info without having to take extra time and go to the customer tab first.

    3 votes
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    under review  ·  0 comments  ·  Admin →
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  19. Filter by Time options for invoices and tickets

    Within the Tickets tab or Invoices tab, it would be great to have the ability to filter by time for tickets and invoices. For example, on the tickets tab we might have 2 or 3 pages of tickets and to see what has come in today, we have to arrow over to page 3. It would be great to have the ability to filter for "today" or "Yesterday" or "Last week" or "This Month", etc.

    3 votes
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    under review  ·  1 comment  ·  Admin →
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  20. Notification when ticket is closed

    We like a follow up with a customer a few days after they pickup their computer. It would be great to have a reminder assigned to the person that makes these calls when the ticket is closed.

    3 votes
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