General
3763 results found
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Refurb reports
We should be able to run reports on Refurbs, refurb status etc...
4 votes -
Labels for units in refurb line
Similar to ticket labels but to ID refurbs on bench/shelves/waiting on parts etc
4 votes -
Enable recurring tickets for weekdays.
Currently, we have to come in Monday and delete useless recurring daily tickets from the weekend.
4 votes -
Allow the ability to rename/edit payment methods
Would be very handy to be able to rename payment methods rather than having to delete and create new. We've switched finance companies a few times and the initial payment was setup using the no longer used company name and it confuses staff.
RS support tell me that deleting and creating a new payment method has negative affects on past reports and not to delete the method.
4 votes -
Per Day Appointment booking
Right now, you can't change hours for individual days on the appointment booking module in Custom Widgets. Right now, we have a custom widget for appointment booking, but it won't let us make Saturday hours shorter than weekday hours. Seriously?
4 votes -
Make tickets resolved report sortable by type
it would be useful to have the "Tickets Resolved" report sortable by ticket type. (Say, in-store, on-site, remote support).
Right now I have to export all tickets, sort by ticket type, then ticket status.
4 votes -
merge assets
Please add the ability to merge assets. When deploying Kabuto agents to existing customers, it creates duplicate assets. I would love to merge these and retain the existing history on the new Kabuto asset.
4 votes -
Add "Reason for Rework" popup on rework tickets
Add a pop-up, so when a rework ticket is opened it allows the tech to put in the reason for the rework.
Even better make it so when we run the rework report it shows the reasons next to the ticket!
This would be a nice feature so managers and owners can track if there are any part issues.
4 votes -
Scheduler - See techs calendars and unscheduled tickets
Would be great to have a better scheduler feature. See an overview of all techs calendar and filter by tickets that haven't been scheduled. This way a manager can assign tickets to a technician who has free time. Also makes sure that all tickets are scheduled at a certain time and don't get missed.
4 votes -
Allow us to add an approval check box that can face the customers in tickets
Would it be possible to add a feature where we can allow a checkbox or
button to the customer side of the ticket? It would be great if this could
change the ticket from not approved to approved status. But even if its
just an update that would be fine for us.
If not what about putting an option for the worksheets to face the
customer? In the worksheet we have a drop down for approved or not
approved. But on the customer side it only shows the worksheet name and
question?4 votes -
Don't allow an uninvoiced ticket to be resolved without a reason.
If you resolve a ticket they go away, if someone resolves a ticket that should have been invoiced we lose that money. if RS forced you to supply a reason and that was added as a private comment to the email (or even added to the communication log as (ticket #4456 marked resolved with no invoice. Reason: "this reason")
4 votes -
Multiple Dashboards Based On Ticket Type Or Tech.
I would thing it beneficial to have multiple dashboards based on ticket type, technician or other sortable field. Right now, I have 112 open tickets in the system. Some are inhouse computer repair acted on by bench techs. Some are phone repairs, acted on by my phone repair tech and others are onsite / B2B service calls acted on by my field engineers. I have multiple displays around my shop, wall mounted all running RepairShopr. They now all display the dashboard, but with every ticket verses tickets specific to that business area. To show open repair tickets for phone repairs…
4 votes -
Change tax rate for recurring invoices
I noticed you can't change the sales tax type for recurring invoices. Please add the option similar to the current invoices for this.
4 votes -
SKUs should have a cost and quantity
Inventory items should not have a cost. Product instances should.
Each vendor SKU should have a quantity and cost associated with it. (Vendors may sell the same product in different quantities and at different prices.) When a purchase order is checked in, that information should pass to the product instance.
As it is, I cannot order the same item from multiple vendors and I cannot manage volume purchases.
4 votes -
Appointment reminders should go to the assigned contact of the ticket.
I created an appointment from inside a ticket, and the confirmation email went as expected to the ticket's assigned contact, but the problem is that the appointment reminders went to the primary contact, who rang me to ask what it was all about.
Unless you are dealing with customers that have only one contact, the primary one, this is a PITA to have to remember to turn off appointment reminders every time you create an appointment with a secondary contact.Is there any way to set the reminders to go where they should, ie the person (contact) who I made…
4 votes -
Ability to edit item price in invoice via RepaiShopr Lite iOS APP :)
Amazing job on the app guys! Fast check in process, user friendly interface. Only thing is, that when we have to edit a price we always find ourselves having to switch to a computer when a price in an invoice needs editing and slows down the workflow. I may be wrong but shouldn’t be too hard to implement. Would immensely appreciate it. Thanks in advance! You can do it guys we believe in you!
4 votes -
Deposits to Invoice instead of Payment Screen
Currently, when going through the deposit taking workflow, you're taken directly to a payment form once the amount of the deposit has been entered, or a preset deposit selected.
We like to include notes about what it is our customers are paying for on the invoice, how long the warranty will be, etc. It is impossible to have predefined deposits for the wide array of parts that we might order, for example.With the current system, my technicians are supposed to disregard the default payment screen, go over to invoices, and then input notes before processing payment.
On occasion, someone…
4 votes -
RMA Product Instance #/SKUs next to item for checking
In the RMAs list currently, if I add multiple items of the same product, I can't tell the difference via SKU/Product Instance #. It would be nice to see the SKU/Product Instance next to the part I'm returning so I can easily tell which ones I've entered and in the event I need to remove one, I don't remove the wrong one or have to remove them all to find the right one.
4 votes -
Asset Status
Could you please look at adding "Disable / Enable" status to Assets. We are in need of options to better manage Assets & associated recurring RMM billing.
Ability to Disable Assets ( this will remove the Asset from RMM billing )
Abillity to Enable Assets ( resume RMM billing)
Veiw Disabled Assets ( show history same as inventory)
Rgds,
Peter4 votes -
Ticket status triggers label to be printer automatically
set up an automation that will automatically trigger a ticket label to print once the ticket is set to a specific status.
4 votes
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