General
3762 results found
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Tracking of devices
Tracking of devices pickup and delivery of client device. Have ability to inform customers via email or text that device is on the way
4 votes -
Include Estimate/Invoice Message in Ticket Note
When an estimate or invoice is related to a ticket and that estimate or invoice is emailed, the system makes a private note in the ticket saying it was emailed.
You are given an opportunity to include a custom message when emailing an invoice/estimate. The system should include that custom message when creating that ticket note.
Currently, finding what (if any) custom message was included requires a bit of digging.
4 votes -
POS feature be integrated with the mobile app
I would like to see the POS feature be integrated with the mobile app and have that use square also as a payment methods
4 votes -
Create some way to Import Invoices from a CSV made from a Purchase Order
Our business uses Purchase Orders and Invoices to transfer stock between different companies.
This involves creating the purchase order, then creating an invoice and adding every item to the Invoice from the purchase order and having to manually edit the price to match cost prices.
It'd be incredibly handy to have some way of importing this information from the initial PO using a CSV, that way there could be a large scale edit done easily and an invoice created from that.
In general I think an import from CSV option for Invoices would be useful anyway, even outside of this…
4 votes -
csv report function for the adjustments of the point of sale register.
please create a function to download the records of cash adjustments on the register, i'm sure a lot of us need to download this and categorize cash expenses. at the moment i have download each html page for the period or month i need and then combine that into one large html file and then convert it into csv, so much hassle. help us out. also if you download the "sales detail report" in csv, it leaves out the date section. come on RS.
4 votes -
Invoice Email Opened
Would be nice to have an indicator of whether or not an invoice email was opened. It's available on ticket comments and estimates and having the same functionality on invoices would be great.
4 votes -
IFTTT support
With a focus on app integration, IFTTT is a no brainer
4 votes -
improve invoicing
A couple of items regarding how time entries appear on invoice (I preface this by saying that we're currently mainly a break/fix and consulting shop that invoices by calendar month, with some projects obviously spanning multiple days):
1) Add option not to include exact time duration for time entries on invoice (i.e., I don't want the client to see 8:42am - 9:02am).
2) Put the ticket title at the top of the time entry description instead of at the end. This allows client visually to reference more easily when a particular ticket has multiple time entries.
3) On the pending…
4 votes -
make the order of the "Ticket status list" configurable
Right now, there isn't a way to change the order of the ticket status list. when you add an item on this list, it is on a first come first serve basis
4 votes -
Estimates Sync to Dropbox
Please enable syncing Estimates to Dropbox, just like Tickets and Invoices.
4 votes -
Add "In for Day", "Out for Lunch", " In from Lunch", and "Out for Day" in timeclock
It would be nice to see these things added to the Time Clock Admin view:
- Time Clock by day
- See each day in columns "In for Day", "Out for Lunch", " In from Lunch", "Out for Day".
This will make it easier to see when someone misses a clock in/out and make it easy to adjust.
4 votes -
In the RSR Mobile App, we need the ability to apply a single Square payment to a number of invoices.
While the RSR Mobile App integrates with Square (Full RSR App does not), it does not provide the ability to apply a single payment to multiple invoices. So ... if we could add that functionality into the RSR Mobile App or add Square integration into the Full RSR App that would be great. Either solution would work!!
4 votes -
Option to mark Restricted Access Tickets
I wish there was a way that I could create a ticket/customer and only have it see-able from my account (Global Admin) and the assigned tech. We get a lot of customers that are scammed online and are very hesitant at giving any personal information even when I tell them it's only view-able from our tech's.
Certain clients (Companies, doctors, etc) have confidential work orders that are always assigned to the same tech to ensure data is as secure as possible. This can cause several issues, when the tech wants/needs to remember details but can't write notes that are viewable…
4 votes -
Ticket "View Log" Page
On desktop:
The Ticket Summary\View Log\"Notes" section is horribly restricted. We write a good deal of information in this log, so as it expands downward we end up with a thin looking column. Worse is when we have 2 or 3 entries like this in the log. It creates a need for a lot of extra scrolling.
1st Suggestion: If the "Notes" are bigger than 5 lines, there should be a "See More" button. This will create a nice uniformity. Downside is you would need that additional click to see the full note.
2nd Suggestion: The "Notes" column width should…
4 votes -
Inventory Quantity In Product Detail page
It would be nice to have the quantity of an item listed on the Product Detail page. Currently if I go directly to a product, I can't see how many I have in stock without backing to another page that shows quantities.
It would be convenient if it was listed right there on the Product Detail page.
Thanks
4 votes -
Email address used twice
Hi - I have encountered a couple of times where I have had to make a new customer, but the person already has another account with me and uses the same email address - the system won't let me use the same email address as it is already on another account - whilst I appreciate the warning, I would have liked to override this and have the same email address used on this new account.
4 votes -
Add 'Referred by' to repairshopr lite.
Accurate referral source data is so important and I often find myself adding new clients and tickets via repairshopr lite whilst out on the road. This means that a lot are slipping through the cracks without referral sources.
4 votes -
Quick Print Icon on Ticket List
One of the recent changes to the way that the ticket list is laid out is the inclusion of a "resolved" button. This has helped improve efficiency and I find it generally pretty useful.
That said, one of the things I'd like to see is the option to include a "print" icon for each ticket in the ticket list so I can quickly send labels and invoices to Autoprintr. Often when working on jobs in the workshop I need an extra customer labels here and there and it would be nice to not have to load the ticket, click print,…
4 votes -
A method to combine items
First, this is different than bundling (as far as I can tell).
TL;DR We would like to combine the stock of two (previously considered) different items, and have a indication for our accountants/inventory people that those to items were merged.
We found out recently that many iphone 5s repair parts and iphone se repair parts are interchangeable, even though we can order these parts separately and at different prices from our parts vendor. Now that we are sure that we can freely use some of these parts for each other's repairs, we want to combine those inventory items to help…
4 votes -
Display line item price when adding to estimate
When adding line items to an estimate, It would help if along with the description of the product, we could see the actual part# and the cost of the line item in the search dropdown.
4 votes
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