General
3762 results found
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User Defined Reports
A suggestion I have is to improve the reporting and have user defined reports. I’d like to be able to pick and choose different variables to pull from and export to CSV.
Currently, for billing purposes, we would like to be able to make a report that shows.
User, Client, Client-User, Ticket Title, Time Entry, Time Spent
4 votes -
Allow different invoice templates by customer.
I have some clients that I do third party work for that require an invoice without my logo and business info on it. However I would like to be able to have my contact info and logo on all of my other invoices. It would be great to be able to choose from an invoice template, or designate a certain template to a certain customer.
4 votes -
Make ability to delete calendar events
This seems like a no-brainer, but there is no ability to cancel a calendar event. It just stays on there no matter what...please give me the ability to cancel
4 votes -
Alphabetize Issues Types
If you'd sort Issue Types from A-Z, it would be easier to locate them. We have many listed, so this would help us a lot. It would also help customers during the self service check in.
4 votes -
Add more options to the calendar view
Please allow more functionality and view options to the calendar view. One view option we need is to see the availability of multiple employees in one snapshot for each day. For example, I can see if employee 1 is full on Tuesday, if employee 2 has one time slot left for Tuesday, and if employee 3 is off that day.
It would also be helpful for appointments to start in a window of time versus an exact time (for example, appt. time is to arrive between 8-9 AM). In addition, we can set a length of the appointment - say…
4 votes -
Private notes are visible on invoice page
So when we scroll down on an invoice to have clients sign, the private comments for the related ticket show up. This is not something that should be in view of the client and the repairshopr app doesn't have the ability to sign on invoices at all, just on payments.
Would really like this changed as with paperless processing we want a clear divide between client viewable pages and tech info pages.
Basically just make "Do not include the Ticket details on the Invoice PDF" apply to the invoice page itself.
4 votes -
Allow a short description of files attached
For example, if replacing a card reader. I would like to take photos of the old and new serial number, and when uploading those photos to repairshopr, add a description to the photo e.g old card reader and new card reader on each respective photo. So I'd know which was which later when reviewing the job
4 votes -
Show scheduled appointments for each Client on the Ticket Summary page
It would be very useful on the Ticket Summary Page to show any scheduled appointments for each Client. this could be simply an additional column with the appointment date.
4 votes -
etech parts
eTech Parts Plus, LLC is a great source of high quality parts and great pricings. It would be great to have an integration with their catalog.
4 votes -
Allow for using up to 3 decimal places on items in a Purchase Order
Problem: Purchase order with 5 of the same item. The total cost to me is $134.01. So, the exact cost per item is $26.802. RS will only allow me to add up to 2 decimal places, giving me an incorrect cost by a penny. I have to add the penny difference into "Other Charges" in order for the PO to be correct. Please allow for up putting in up to 3 decimal places so that we can see exact costing on our Purchase Orders. Thanks so much.
4 votes -
SMS
It would be convenient to be able to respond to SMS messages from the leads screen.
4 votes -
Sort by ticket creator
I would like to be able to search and sort tickets by the creator. In our business, creators need to be able to track their tickets and it could be attached to different techs.
4 votes -
Stock Take - A more efficient way to do it
We use a hand held barcode scanner with storage capacity to do stocktakes. For example I can walk around the store scan items and counts into the device, then upload the count, when I the count is complete.
Would you be able to provide this feature in Repair Shopr as this would dramatically reduce the time and effort required to do a stock take.
4 votes -
customizable bar code/ticket labels
make the printable bar code labels customizable, that is a huge reason why we are switching to this program
4 votes -
Toggle Company/Customer name on ticket dashboard
When you add a customer there is an option to include the company name however this shows up instead of the customer name on the ticket dashboard. It would be nice to have this as an option to show either.
4 votes -
Set default Portal login as customers email address.
Easier for customer to remember than the numbers that currently are being used maybe an option to change if the customer would prefer something other than their email address.
4 votes -
Send Bundle Item(s) to Xero as a single item
In the same vein as the suggestions to handle Bundle Item(s) as a single item on an invoice (http://feedback.repairshopr.com/forums/165658-general/suggestions/20223862-have-the-option-for-bundled-elements-to-be-seen-on ), I think it would be great to have the option of sending the Bundle Item to Xero as a single item, rather than a number of individual items.
Hoping this gets a few votes!
4 votes -
Kiosk / Self service doesn't change with region settings (spanish)
Wonderful program. I love the user interface and all it includes. English user interface is perfect. I have seen some bugs though...
After changing my region to the closest country to me, I have noticed some buttons and text changing to Spanish on my side (like create ticket button) I am guessing it is because the customer side uses the same resource button and the portal is in Spanish.
To the suggestion;
I have set up and wanted to use the self_services page for my clients to use as a kiosk / tablet they can read the Terms and Conditions…
6 votes -
Email invoices to customers.
It is beyond me as to why you can not email an invoice to a customer. You can not email a contact of a main account. You can not email a contact when the main account does not have an email. In certain cases, even when the main account and the sub account has an email you can't email. Worst of all, you can't just email an invoice to an email address of your choosing. This is a monthly subscription service and it's missing the very basics of emailing customers.
As I said, it's completely beyond me as to why…
4 votes -
Add a column to Purchase Order to associate a ticket # or estimate #
I would find it extremely helpful to be able to
associate a Ticket # or Estimate # or customer name to a line item in a
Purchase Order in order to speed up parts disbursement and Ticket status changes. Maybe add a column entitled "Notes"?4 votes
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