I would like a section of the system where I can upload a file and have it globally available to attach to ticket emails, estimates, the "Email to Customer" from the customer page, etc.

The reason for this is that we have multiple forms that are sent to every new customer that calls in. Having this available would be extremely useful, as right now we need to attach a blank form to every new ticket we create as well as for every estimate. Having a globally available file section (or even a "global for tickets" "global for estimates" "global for customers") would be excellent. I'll take any sort of implementation on this.

Thanks folks!