General
3762 results found
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Ticket automations based on comments/ keywords, not ticket subject!
The ticket automations are handy but limited. I want my staff to receive emails based on keywords, rather than automating processes based on the fixed ticket subjects such as 'invoiced' or 'approval'.
EXAMPLES:
1 - As a manager, I don't want to get every email, but would like to see any emails that have particular keywords such as 'angry', 'upset' so I'm notified of any major problems.
2 - I have one store simply as a dropoff centre, so the staff there transport broken devices to the main workshop and take them back once they're fixed. Currently the only way…4 votes -
Itemized Stock Take Report (Showing Lost Serials)
I think it would be very helpful if a report with missing serials, with costs, could be produced once a stock take has been finalized.
I could then let our staff do stock takes, and I could know exactly which items are missing, and what the loss of each item has cost us. I can use that to set variance targets for our stock controllers.
4 votes -
Set custom discount on specific item
In addition to custom price as currently exists.
Example use-case: For some non-profit customers, we "donate" labor. We have their default labor rate set to $0.
The issue is that we cannot show them they are getting that discount. Instead of having the invoice show a rate of $0 for a total of $0, I'd like to show a rate of $50 (not over-riding) but discounted 100%.
Taking that a little further, having a "total discount" line by the sub-total would be helpful in letting the customer know how much they've saved. Plus, we have to record the amount donated,…
4 votes -
Sub Headings / Sub totals for estimate/invoices
Had a look through the ideas, didn't see anything strictly what i am looking for. We are doing some big estimates (multiple pages) would be nice to be able to group certain products i.e.. (Audio components, Cabling, Hardware etc) also with sub total for each group.
Ive tried to manually add a sub heading and it has $ figures on the same line which doesn't read well.
This is more ideal for businesses that do Repair / Service / Upgrades
From time to time we will service equipment we deem beyond economical repair and will put a proposal to sell…4 votes -
Allow Stripe refunds
Since Stripe is integrated for receiving payments, we should be able to issue refunds the same way.
4 votes -
Add a feature to use a bar code to scan for punch in / out time card
It would be really nice to be able to create an employee bar code card to scan to punch in / out for the time cards.
4 votes -
Add 'Description' Field to Purchase Orders
From the Purchase Order list screen, you see a list of your purchase orders but there is no way to tell which one is for particular items without opening them to look. This is time consuming. It could be resolved with the addition of a simple 'Description' (optional) field, which would show up on the Purchase Order list. For example, Description = USB Drives, Optical Mice or whatever. Then when the items arrive, it's easy to see which PO we need to open to receive them into inventory.
4 votes -
See Recurring Tickets appear as an Appointment in Calendar
We have several technicians in our company all of whom fields calls and set appointments throughout the day. We use the Calendar as to not double-book a technician for a given time/day. It would be good to have the recurring tickets to also have a recurring appointment on the calendar to eliminate confusion. Appreciated much!
4 votes -
Log phone calls on Android
So this feature already seems to exist when using a Free PBX system, but in my case I use a secondary Android phone for by business, and it would be great for the RepairShopr app to log which customer called me and log the time/date.
4 votes -
Quick Print Asset Lable
We can quick print ticket receipt, customer labels, etc right after ticket creation. It would be nice if we could quick print an asset label too for those assets with multiple accessories. Print>Asset Label
4 votes -
Add an option to set the "low inventory" emails
Add an option to set the "low inventory" emails for particular set of items instead of the full inventory.
4 votes -
Capability to be able to void invoices created in error is definitely a must.
Even though we sync with Xero instead of Quickbooks we are still having the same issues with our accounting software Xero. We definitely need the capability to be able to "Void" invoices.
4 votes -
Change Way Deposits show on Invoices
OK, I don't mind how the deposit system works, just would like it to total slightly differently on the invoice. If an invoice has a deposit on it, it removes that amount from the invoice sub total, it would be a lot nicer if the invoice sub total was the actual sub total, tax was tax and the line for payments would have the deposits and final payment when paid in that line, then final line of balance due. This would make the invoice information much nicer on the display and customer side of things, it would be even nicer…
4 votes -
Invoice Display and Ordering
If you have bundled items, they seem to always go to the bottom, of the invoice no matter what sort order you see on the screen, need this fixed please so sorting of line items will work properly.
Thanks,
Pat4 votes -
Attach Estimate to existing open Ticket
Hi it would be great if you could attach an estimate to an existing open ticket, without having to create a new ticket which fires off a text to the customer with the new ticket number, and having to merge the ticket with the existing open ticket.
Regards,
Sean Johnson
4 votes -
Invoice due dates automatically update
Hi guys,
All my invoices are dated for the end of the month with NET 15 terms. It would be nice when I create an invoice, and change the invoice date, that it looks at the terms and automatically adjusts the due date. For example, this month each invoice has a date of 5/31 and after creating an invoice for one of my customers I have to then go change not only the invoice date, but the due date as well.
4 votes -
make the open invoices amount show actual amount due (not total of invoices not excluding payments already made)
Currently the open invoices amount shows the total due from the sum of all open invoices. If a person has a $1000 invoice and has paid $999 of their invoice and just has an open balance of $1, it still counts as if they owe $1000 in that grand total. This leads to skewed numbers when trying to look at your receivables!
4 votes -
Custom Search for Completed Tickets
I need to be able to filter my tickets based on them being flagged as Completed. There doesn't even seem to be a status of Completed. I know you use have Resolved but we don't wish to use that, we want to filter than a ticket becomes flagged as Work Completed (when you make a comment with the Subject of Completed.
For us, Completed means you have Completed the work. Then you Invoice which sets it to Invoiced (separate process for us). Then once the payment has been received and the job is 100% finished we flag it as Resolved.
…
4 votes -
dependent worksheet options
i use worksheets to asess the condition of phones that come in to the shop. It is really quite cumbersome to scroll down past all the empty boxes in the event that the first option on the worksheet (does device power on ) is set to no. If we could set options as dependent of another then they could appear only if the requirement was met. For example:
Device power on > Yes > further options pop up
Device power on > no > Skips all options not nested under parent and goes straight to external condition options ( my…4 votes -
Adding files to inventory product instances
I suggest the idea of adding files and attachments to product inventory instances. For example, if I have a laptop in stock, I would like to attach Belarc advisor report, simple benchmark scores (I use Novabench) and SMART disk check report. This way, if a potential customer wants to buy something from me, I have a detailed information about the particular instance of the product and can provide it to them.
4 votes
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