Return to Previous Status After Customer Reply is Read
This would be EXTREMELY helpful. A lot of times we don't remember what status the ticket was in and have to spend a few minutes figuring it out. It also results in technicians not seeing work that needs to be done until we move the status back.
I know this feature wouldn't be helpful for some workflows but it would be nice to have it as an option that can be enabled!
4
votes
Garrett Libowitz
shared this idea
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Ryan (CTO, Pinellas Computers)
commented
This is a duplicate of my post from a month earlier: http://feedback.repairshopr.com/forums/165658-general/suggestions/31854946-recall-previous-status-after-custom-reply-is-cleared