General
3762 results found
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Automatically Make Invoice Atfer Resolving Ticket
Is it possible that when I click to resolve a ticket under the action tab to automatically create invoice and apply ticket fees? Currently if I resolve a ticket is closes the ticket then when I invoice the ticket it reopens the ticket which leaves it open until I take a payment which in returns when I go to reports to check turn around times for my tickets it shows a longer time than it actual took to close the ticket.
4 votes -
Make a Reminder Private
One of the most frustrating things as a busy IT professional is hopping in and out of multiple programs, especially one to keep up with my own personal to do list versus what is in the RSr Reminders. I think it would be great to have a way to set reminders to be private so they only show up for you instead of the global reminder list that everyone else sees. Having a single pane of glass to help keep me on track for personal and shared reminders would keep me more on track for task/to do's/follow-ups that need to…
4 votes -
Enable the option to discount a Category item in the inventory on a ticket/invoice
So, we offer 20% off labour (labor to the US friends ;)) to students, elderly etc and I label a lot of our flat rate charges (1 hour offsite, wipe & reinstall OS, clean out laptop cpu fan etc...) as Labour in the Category field of an Inventory item. It would be good to then apply the discount in one go to all the items categorised as labour. You could also do the same if you were running an offer off iPhone parts or such..Hope that makes sense :)
4 votes -
A separate email template for already paid invoices.
Customers sometimes pay over the phone and then request an emailed copy of the paid invoice. Unfortunately, the wording on the invoice email template is geared towards getting the customer to pay. Two different templates are needed. One for getting payment and one for receipts.
4 votes -
Add Estimate and Invoice emails to Ticket automatically
The email integration with RepairShopr for sending emails to clients and receiving replies right in RepairShopr is great. However, I find it confusing that the Estimate and Invoice emails that are sent from my company are not automatically added to the ticket as a comment. This had confused my staff and has caused us to send Estimates and Invoices several times. I notice that the emails are saved on the actual Estimate and Invoice. It appears to be a simple implementation. Hope to see this in action.
4 votes -
Hold prepaid hours until payment has been received.
Currently when we send out a invoice for a new block of retainer hours, the hours automatically get put into their page as soon as the invoice is created. We'd like it so that the hours don't get added until the invoice is paid and we can start using those prepaid hours.
4 votes -
exclude only this invoice from marketing
Many times we get customers who either have a dead unit or decide not to repair their computer.
Currently to stop the follow up I would have to remove them from getting any marketing follow up at all, that would include different PCs they might bring in for service (yes we have many customers who have more than 1 computer / tablet or cellphone)
Could you add a check box that would exclude just that invoice from getting marketing followups - instead of removing the customer altogether from getting ANY marketing messages from us??
4 votes -
show open tickets only
In the global search it would be great if the open ticket were either separate from closed or removed closed tickets. Perhaps an option to removed closed ticket from the search. some shops might not like this, I personally find it hard to find open ticket by customer name unless I look really close
4 votes -
Customer activity report
I would like a report that would be able to show the last time we saw a customer and what it was for. This would allow us to customize a email blast for customers that haven't had yearly maintenance done or so we could reach out to customers we haven't seen in a while.
4 votes -
Ability to see to which contact the email or SMS was sent on the "Ticket Comments"
Hi,
It would be nice to be able to see to which contact/recipient the email/SMS was sent to on the Ticket Comments.
Now that we can change contacts on tickets and even SMS to additional contacts it’s very confusing to who the email or SMS was sent to. Also, we sometimes changing contacts while we working on the tickets when we need to communicate with other contacts, So I think it’s very important to add it.
I'm sure it's pretty easy addition, just need to add another field next to the line where it shows when the email/SMS was emailed,…4 votes -
I wish there was a way to "IFTTT" certain things.
I wish there was a way to "IFTTT" certain things. For instance we have a prepay policy for most jobs. So when a ticket is created, invoiced and not yet paid (once pad we place in a "in repair" status) I wish that the due date could be BLANK.
Once the ticket is PAID and changed to the "in repair" status I then have to manually figure out 14 business days...wish this could be somewhat automated.
4 votes -
Inventory (show whats in stock on invoice/ticket)
Hello,
Is there a way to to have a parts that is entered into a ticket or invoice to show inventory in stock count? for example: when we are out mobile and type a particular spark plug into the search to add it, it is very difficult to figure out what one is in stock that can be sold. do to the fact that I have a few different vendors with the same spark plug types (cr7hsa). Adding this simple function would help in a major way
4 votes -
Possible to add Quick Tasks function
This is so we can tag to certain jobs that requiring technicians to return to certain jobs that don't require any billing/invoicing. Thanks.
4 votes -
Recurring Payment Timing
As we all have may different clients, we would like to see a timing to when the recurring payment should be sent out, some clients want their invoice as early has 5 days to some as 15 days in advance. It helps us to make sure we get paid on time. Thanks!
4 votes -
returns manager reports
It would be great if the Returns Manager had options to email a pdf of .csv file to the vendors on the list, or another way of extracting a report from the RM.
This would be helpful, as we let faulty parts build up for 2 weeks, and then ship them back to our supplier. This way, we could email a list of the goods that were shipped to the supplier as well.
4 votes -
Watchman Monitoring date and time of alert
It would be very helpful if a column could be added to display the date and time of a Watchman Monitoring alert, in addition to the existing columns of Customer, Computer Name, Check Type, Failure Description, and Batch. I'm sure this data must already exist on the back end but simply isn't displayed. Thank you.
4 votes -
In new inventory items - admin settings only (spiff commission)
I think only the admin should be the one to add commission to a new inventory item. Techs can edit this feature. I spend too much time looking to see if they added anything new. or changed a commission structure.
4 votes -
Chat with other technicians within our company
The ability to chat with other technicians (RepairShopr users) in our company would be great.
4 votes -
Message of the Day
Can we add a "Message of the Day" function to repairshopr? This would be exactly like the Alert function that works when you go into the customers page, but instead come up at the beginning of each day when an employee logs on or clocks in. Or even allow for it to pop up at a specific time just like the "feature friday" pop ups.
4 votes -
Orderhive Integration (Inventory Management, Sales Channels)
Just started using RepairShopr and it's working great for us. Currently also setting up OrderHive which is an inventory management app, and will integrate this with Xero in place of our current Sage accounting software.
OrderHive allows many sources to all work together from one inventory location, so syncs up many cart applications for website sales, as well as sales channels (ebay, Amazon and so on) and then passes info back to accounting software (such as Xero).
It's ideal for any business that handles work over multiple channels, and currently we plan to just raise invoices manually in OrderHive and…
4 votes
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